Not really impressed with their warranty (I have to pay to ship a 300 pound device to them?), but the unit is running great. My wine is safe! Fortunately, I bought it through Costco, and know they will take care of it.
Review by Ellisford1 month ago
I purchased a 380+ bottle wine cooler nearly 4 years ago and had a minor issue. I called Vinotemp and Richard responded quickly to identify and provide a solution. The cooler was still under warranty and he had the part in the mail the next day and at no-cost. In all my years, i have never had better customer service then what Vinotemp provided. They are the best-of-the best. Thanks. Bill
Review by Gerfsfaeg LaVallee2 months ago
Patiently & methodically walked me through troubleshooting my wine fridge. Very satisfied!!!
Review by Carlyhotmail2 months ago
Love the look and design of the fridge but it arrived with an extremely noisy motor. So much so that we need to switch it off at night just to sleep. It can be heard across the house when the motor runs. I’ve been in contact with Vinotemp and they are shipping a new motor/fan that hopefully will fix the problem. If not, I will be returning the fridge. It’s also taken weeks to try and get this repaired. I hope the new motor install will be quick once the part arrives next week!
Review by Aastra3 months ago
Very poor customer support. Many phone calls not answered. NO follow up at all when problems are mentioned.
Review by Munstergirl Petrivsky3 months ago
I purchased a replacement cooling unit for my vinotemp unit that is 8-10 years old. Your sales person was very helpful and I got the unit very quickly. It was very easy to install
Review by Chiawen3 months ago
After it arrived and was installed, our replacement refrigeration unit appears to be working well. Be aware that there may be a delay between when the order is received and the unit is delivered.
Review by Felek3 months ago
It was missing two of the adjustable feet. This ended up being a real hassle. I really hate products made in China. Your product is made in China. Your support never answered. I called it 4 times.
I had another Vinotemp that went bad after 8 years. Called before and Richard help. Changed everything, compressor, board (3x) and never could get it to work. So I ordered this new one which was like the old one. I guess I like abusing myself but I needed something to fit in the hole in the cabinets. After several days I just had an idea to take the legs (bolts) off the old one and put on the new one. They were the same. We'll see how long this new one lasts but so far so good.
Review by Davef3 months ago
Customer service horrible!! The worst warranty I have ever seen for an item!! Customer service tells you that your cooler must be sent to LA for service and tell you you must figure out a way to take of your 2000 bottles of wine while your item is being serviced!! They provided me with service reps in my area SF Bay Area for the service!! I advised them I would send them the invoice they told me to cancel the service call that it be sent to them!! The service then sent me an email that he would work it out!! Never heard from him again!! I contacted Home Depot to advise them of the product they are selling!!!! It was 100 degrees here at the time!!!
Review by Abdolsaber3 months ago
So far appears to be a very nice wine refrigerator, the only issue I had was it was very difficult to find the Serial number to register the product. I called the technical support number and they told me how to find it although on the tag, they do not refer to it as a serial number, they refer to it as a Product Number and since that was the only other number other than the Model # I assumed it was the serial number.
Other than that we look forward to enjoying it.
Review by Ucandobetter3 months ago
Broke within a month of purchase
Review by Holroyd3 months ago
Model EL-54COMM seems to be keeping a resonable temperature. My cheap thermometer reads 55 degrees; the LED temperature of the cooler reads 53. The compressor cycles on about every 15-20 minutes for 5 minutes and a fan cycles more frequently to control humidity. The sound is audible, but not obnoxious. The humidity fan is quieter than the compressor.
It claims to hold 41 bottles, but I only fit 36. That is not a problem for me; I have not tried to cram more bottles inside and have not tried to adjust the shelves. The top shelf could hold 5 or 6 splits.
The shelf mechanism glides out very easily for quick loading. All but the bottom shelf holds the bottles parallel to the front making the labels easy to read. The bottom, stationary shelf holds the bottles perpendicular to the front. I am happiest that the shelves accept various bottle sizes (probably decreasing the total number). The slide-out shelves hold most sizes except champagne, but the bottom shelf holds six champagne bottles with no problem.
Bottle diameter is critical to the number of bottles any cooler will hold. Many manufactures use "standard" when referring to bottle size. Standard is generally the size of a 750 ml bordeaux bottle (very pronounced shoulders near the top; cabaret sauvignon and zinfandel come in this shape). However, other than specialty wines, this is the smallest diameter bottle. Fitting sloped bottles like chardonnay, sauvignon blanc, or point noir, for example, into "standard" can be difficult because their diameter is up to one-half inch larger.
I am very satisfied with this cooler and recommend it to those who do not store a larger number of bottles. In addition, customer service was very quick to answer a question I emailed about the humidity fan.
Review by Lwi Feves3 months ago
Knowledge, enthusiast, performance as expected
Review by Asis Senenkov4 months ago
Is there a place for 0 stars? I ordered a $23,000 custom wine cabinet from Vinotemp and can only say their product is junk. Their customer service is even worse. We were promised a custom cabinet with quality uplighting, high quality finish and white-glove installation. What we got was a fomica covered product that was nearly dropped from the truck, no installation team, doors which do not shut properly, malfunctioning lighting and a loud motor that will not shutoff. Customer service refuses to take our calls and discuss the quality of the cabinet and how to remedy the situation. This is a sham organization that sells low-grade product at inflated prices. STAY AWAY!
Review by Shilps4 months ago
I've only had this unit for about a month so this may be a little premature for an accurate review. Overall, it seems to be doing a good job. I've noticed a couple of drawbacks though that I thought would be worth mentioning.
1. Larger bottles, i.e. chardonnay, don't fit well in the racks. They're pretty snug, which binds the racks when you try to pull them out.
2. This unit puts out a lot of heat. More than I thought would be possible.
Hope this helps.
Review by Ggkf4 months ago
A great two zone wine cooler. Holds the temperature well and has lots of room for different size bottles. Would definitely recommend this unit.
Review by Maidy4 months ago
Received two units in a row due to poor packaging. It took weeks for replacement which also arrived damaged. My advice is don't bother. On top of damage quality of workmanship appeared poor at best. Really disappointing.
Review by SophieBelle Fenemore4 months ago
I have a Vino 2500 hzd. It has only been used for about four years. It is no longer cooling and the company says they cannot support it. They say they no longer use a compressor start relay with coil. First they said a new one would be $180. (typically one off the shelf is about $8.00), then they said I should get a new compressor for over $700. Now I cannot get anyone to help. Eight times in a row they put me on hold, and after 20 to 30 minutes they disconnect.
Review by Darlica4 months ago
The two-zone wine cooler arrived with the bottom zone not operating. The initial request for service went unanswered. The second request was followed up within 24 hours, but the service representative was unable to locate the serial number of the unit, even though I had registered it online. Once we sorted that out and worked through some troubleshooting steps, he quickly had several replacement parts for a variety of potential repairs shipped directly to my house. The service technician immediately scheduled the repair.
Review by Robyen4 months ago
Item arrive as expected and in good condition. Wasn't clear on what is needed to mount the unit. Had to order additional mounting hardware and call to get installation instructions.
Review by WomanInTheArena4 months ago
So after spending a decent amount of money to upgrade from my old 35 bottle fridge from BestBuy to the 155 bottle I have to say, I'm really satisfied. It does a great job of maintaining the temperature and it's quiet.
As expected it doesn't actually hold 155 bottles but I knew that going in, some bottle are just too fat. The only other annoyance is that the temperature indicator lights stay on all the time.
Review by Yurii4 months ago
Nice wine chiller but will never hold 300 bottles unless you only buy wine that comes in the skinny straight sized bottle. A bit finicky to get the dual zone set so the compressor will not run all of the time. Basically the settings between the two zones needs to be 13-15F different. Funny thing is that I set the lower zone to 57F and the upper zone to 44F and put refrigerator thermometers in both zones. The upper zone was actually 54F and the lower zone was actually 56.5F. I have about 100 bottles in it. Overall happy. The user manual is pretty worthless when giving advice on how to actually optimize the capacity and temperature within the real capability of the system so the compressor does not run constantly
Review by CodeGracie4 months ago
My Vinotemp VT60 stopped cooling after 10 years of working great. I went to the Vinotemp web site and contacted them via email, quite honestly not expecting much. Richard M. responded back to me very timely, asked me lots of questions about what it was doing, sounding like, etc, and suggested that the problem might be a Relay & Overload switch that could be easily replaced. While I was hopeful he was right, diagnosis of electrical problems over email seemed a bit iffy. I ordered the part, it came within a few days, and installing it was relatively easy and within 30 minutes the cooler was back down to the factory temperature setting. Richard was totally spot on on the problem and the solution. Great customer service!
Review by Proteasa4 months ago
Vinotemp is a terrible company!! Don't buy their products. I have had three wine cabinets, 2 designer series built in wine coolers, and two beverage coolers. All have failed just outside of the warranty period which is a short 1-year. Additionally, customer service is deplorable - forget trying to get your phone call returned. With each issue I had with products, I had to call close to 10-15 times to get resolution. No one answers or returned calls!
DON'T BUY A VINOTEMP!