I originally had a surly customer service rep and difficulty with a return. After an email I got a personal reply from the owner. They made it more than right. I recommend the Village Hat Shop highly!
Review by MrsGR2 months ago
Unfortunately I had a very bad experience with this website. Poor and deficient customer service, and when I finally made my order they've sent me an email to notify that my payment method was declined, and also blocked my card because isn't from USA... Now, no money and no hats.
Review by Neguen4 months ago
Last order received in 1-2 days.
This time, I was in a hurry so paid $20 extra for quick shipping.
Now it will take 7 days to receive the order.
NOTES: THEY HAVE MOVED TO KANSAS
DO NOT PAY FOR QUICK SHIPPING; IT IS THE SAME AS FREE SHIPPING
Review by Mistyjames9 months ago
On its website, in BANNER headline (pun intended) are the words: FREE SHIPPING.
No 'conditions' for this service are mentioned. When you attempt to order and follow
their directions for checking out, you are automatically charged $ 8.95 for ground
shipping. There is NO provision for claiming the promised free service, nor is it even made possible for the prospective customer to cancel the order.
Review by Willish Rukstelis11 months ago
Initial difficulties with online ordering and incorrect automated emails forced me to speak to staff.
Staff are u helpful and surly. Not very professional.
Review by HÄ°KMET1 year ago
I love to watch Western movies and this is my passion. So I deciddded to buy Western hats and this shop was an excellent assistant in this matter: quick delievery and stylish hat was here in my hands!
Review by Brittmarieoltner1 year ago
I bought a hat on the Village Hat Shop's online store and when the hat arrived, I found the quality control seriously lacking. The seam on the bow on the hat band was off centered and a knotted piece of smashed crap. I called the Village Hat Shop to let them know about this defect, and they agreed there was a problem and stated that that "This is just the way it is made." Based on their response and apathy that they are selling defective merchandise, I won't be doing business with The Village Hat Shop again.
Review by Jianghong2 years ago
Purchased a hat to wear on vacation and at checkout, delivery was expected within 4 days. Ordered the hat on November 1st and it is now November 8th, still no hat. Called Village Hat customer service and the representative offered no solution nor did she seem to care. Awful overall experience and wouldn't recommend.
Review by Fixdax2 years ago
Good product description, quick and cheap delivery.
Review by Kabo2 years ago
Prompt, no quibble service.
Review by Xristos2 years ago
fantastic phone service, product and standard uk postage excellent.
Review by YippeKiYay3 years ago
Hat comes in a corrigated paper hat box, the rough edges will dammage and scratch any hat you order from them. The shipping took 12 days longer than the estimate and you must pay return shipping. How can they still be in business?
Review by Nichi3 years ago
Thank you so much Village Hat Shop I have been looking for a Particular capped hat for so long. Decided to shop on line and found what I was looking for at The Village Hat Shop. Only ordered my hats 2 days ago and have just received them today. The quality and machine standard of these hats are phanominal, I would recommend these to anybody. The parcel packaging was just as good, Thank you once again.
Review by DBarone Mallian3 years ago
Very nice hat, I really hope website offers better price in future. I will shop again.
Review by Vetle4 years ago
My experience was good from the order to the delivery. Not a problem. I then have a question about a hat I was interested in and because I had a picture of it I chose to send it directly to the [email protected] email address directly. I did not use the form in the address page because I thought a picture of the hat I wanted to know more about was better than my description. An hour 33 minutes later the email I sent pinged me back with the fact that the email was deleted without reading. I then went into the form page of the site and sent a form message this time asking about the quality of service when email is deleted without reading. I then get a nasty call from customer service representative Tina very combative and telling me I did not send any email and that I had no right to say that I was not getting great service. I am dumbfounded any company would allow any of their employees to make such a call. She was in the middle of bad mouthing me when I hung up on her. DO NOT DO ANY BUSINESS WITH THIS COMPANY THAT IN THE FUTURE MIGHT REQUIRE TALKING WITH THEIR CUSTOMER SERVICE. Instead of asking me what my problem was and working to resolve it I was blame the customer for making an inquire their systems had misplaced. I have been a rep and worked in retail for 15 years and I would have never let any of my employees make such a call. Ridiculous.
Review by Rockin Schiölde5 years ago
As the name suggests, this is a site that offers unique villatic style hats whose material is pure straw. Very lovely!
Review by Cooldog Vinakurau8 years ago
Wonderful selection. Great size range. You will not find both in your neighborhood unless your neighborhood includes a VHS.
Village Hat Shop is rated 3.0 based on
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