I submitted an order on Memorial Day. I called the company to confirm that I ordered the correct saddle bags and trunk to match the Honda Shadow 750. I was put on hold to wait for a customer service representative. After 5:30 minutes, I was then told there was no customer service representative available and that if I leave a message they would call me back. I left a message and received no call back. I repeated this attempt to contact them by phone over eight times during the first two days. I emailed the company and received a message back that they would respond within 48 hours or two business days. I have waited 10 days with no response. I went to the BBB and found this is normal behavior for this company. They do not send out their orders, they do not respond to their calls or emails. They take your money and have no ethical sense to complete the order or refund the funds. I placed an order totalling $744 and still waiting for a refund. The BBB has a rating of "F" for this company. I warn anyone NOT TO PURCHASE from this company.
Review by KAYpos2 months ago
i got my pair of saddlebag from vikingbags.com for my SUZUKI INTRUDER, thank you for the excellent bags and service. I've got $40 discount on, ongoing sale. Bags are beautifully designed, small pocket in front of the bag looks very cool. Bags are easy to install on bike and doesn't need to read the user manual for the installation.
Review by Azharah2 months ago
I don't believe there could've been a better brand for my Harley Davidson to have such an amazing fit on the rare wheels.
Review by Pamba3 months ago
I ORDER A SET OF BAGS FOR MY 2019 HARLEY STREET .. THE SITE SAYS TO ORDER BY YOUR BIKE AND THEY ARE DIRECT FIT. WRONG!!!!! ALL THE HOLES ARE BORED WRONR DOES NOT FIT BIKE . I GOT THESE IN DECEMBER NOW ITS APRIL AND STILL NO FIX FOR THE PROBLEM, I FINLEY GOT SOMEONE LIVE TO TAK TO AND THEY SAID NOTING THEY CAN . IF I WANT TO SEND THEM BACK AT MY EXPENCE THEY WILL LOOK AT THEM AND DECIDE IF I GET A REFUND!!!! REALLY???? SO IF THEY DONT REFUND THEY KEEP THE BAGS? I HAVE CANCELLED THE PAYMENT ON MY CREDIT CARD . I WOULD NOT BUY FROM THESE GUYS AGAIN
Review by Corneal4 months ago
Great products and services offered by this company. Very easy to work with and the quality of the products was amazing.
Review by Kunty5 months ago
I'm a regular there. Great selection, amazing customer care, high-quality products, fast shipping. What else could you ask for?
Review by Hoelting5 months ago
ordered few days a ago and today i recived my order, i'm very impressed with the delivery packing they really care about the product and i'm very happy to see the product's quality its same as they mmentioned over their website
Review by Mki Mortelle5 months ago
I have the Viking Dirtman Small Black Dirt Bike/Enduro Tank Bag. Based on the extremely robust materials used on this article, I suspect it will be in use for a very long time. I especially like the large clear pouch that is on the top of the bag. All the hook & loop fasteners used are industrial strength and seal very tight. Another feature I like is the key chain hook located on the inside of the large pouch. This provides a very safe and secure place to keep my keys while on a ride. This product has my highest recommendation.
Review by Ratim Jedamski8 months ago
"Wonderful selection, price and service. Amazing store with very helpful customer service, no need to go anywhere else!"
Review by Shotcounter8 months ago
I was thinking about getting myself a Backpack for the daily commute for a long time now but was usually put off by the bad quality or extremely high prices. Viking bags scored for me by providing a quality product at a reasonable price. Kudos for that.
Review by Arinera8 months ago
I purchased the extra large bags for my V-star about three years ago and last season i noticed that they were fraying on the exterior inside panel. I checked to make sure they weren't rubbing on anything and they are not. Also the velcro on the lid is separating from the lid. Very unhappy with the quality.
Review by Balyuk McKenn9 months ago
Bought some backpacks for my Harley, just reached on time. The staff is very responsive and professional. The products are fantastic.
Review by Carlon9 months ago
We have a few things from Viking and we love every single one of them! The backpack(pictured) has so much storage room for all different occasions. Super durable and is like new after many uses. I've recommended to a few other riders and they love their products just as much!! #teamviking
Review by JeffreyForbes9 months ago
I'm very pleased with my bag from Viking Bags. The product is good quality and the customer service has been fantastic. I would highly recommend their company.
Review by Aldith9 months ago
a really neat little sissy bar bag, no fus and lots of fitting straps
its a great size for a day bag and even hasd a waterproof cover if needed and shoulder strap
Review by Amberlance Eppinett9 months ago
I actually bought this because I hated the way my backrest looked from the back - just a big lump from the bracket. I saw a friend that had the Harley Davidson one and after checking around this one was 1/3 the cost so I thought I'd give it a shot. So happy I did! I ride solo so the fact that it's a passenger organizer isn't always true... I am using it for anything I need easy access to from my clear glasses to proof of insurance, and any other little things. Looks great as well!
Review by Narotsky9 months ago
We have a few items from Viking and love all of them! The backpack has so much storage room for all different occasions. Super durable and is like new still! I've recommended it to a few riders and they also love it!!!
Review by Bafford Peders9 months ago
I really like the back support, and the quality is just awesome. I have taken this backpack on a few rides, Its very comfortable even during long rides. Any serious rider should check this out for his bags collection, I use it nearly every day sometimes even when I am not using it for rides.
Review by Sbriggs10 months ago
Love the saddlebags. Excellent quality. Got these bags last weekend and it really amazes me as a rider I have to make the trips off and on and really in need of some quality bags and these are the bags I can rely on. I had some problems in fitting and don't know how to fit that on my bike so I call the customer support and they guided me throughout the fitting process. I will say these are must-have bags for any cruiser riders.
Review by LeaS10 months ago
Viking donated prizes to us, and we helped promote their product. They were very clear and honest with their communication.
Review by Svante10 months ago
This company is fantastic. Great costumer service along with a great staff to deal with. High quality at a low price point!
Review by Devid Hussian10 months ago
Great experience shopping from Viking bags. I have a VTX1300c and mounted these bags with the quick release brackets. This has been the best investment I have made for my bike. The bags look sharp and are super roomy. The inside is lined with cloth. I can easily pack for a 5-day trip. I like the brackets because they are easily removable for the hotel. I highly recommend it.
Review by Gracieluwho Zsombéki10 months ago
This has to be the best store to get your biker related leather accessories. The staff is very responsive and professional. The products are fantastic. Highly recommend
Review by Budgetainer10 months ago
I purchased Viking bags from their Australian distributor - which is just Viking bags, same support staff etc. it has been one month and still not shipped. No communication, have mentioned they will refund because they don't have the bags I ordered but have not confirmed - my first one star review. Avoid at all costs.
Review by Suemind11 months ago
Once again order came in early and the product met all my expectations. I've purchased several Viking bags and this one meets the same quality I've come to expect from them. I can't wait to get this one mounted on my breakout. Came with everything I needed to mount it. Looks great on my softail! Easy to install. Quality, fit, was excellent! Highly recommended!