Excellent service and a great product for half the price!
Review by Idgie Carforo4 months ago
They have the best sales team ever. We love the products.
Review by Geirone Neble4 months ago
Great customer service! Helped with design and let me know just what I needed. After some last minute changes from my trim carpenter I ended up with left over cable rail parts. Viewrail was great with the return and refund. You can trust these filks.
Review by ASanniez Mirzada4 months ago
My review is for the cable rail. I had been in business for 35yrs + and had dealt with many company's personnel and products. I have never been more pleased with dealing with the sales force and using their products as I was with Stair Supplies. View Rail is cleverly designed, was extremely well packaged with exceptional instructions written and illustrated by someone with the command of the English language! I would highly recommend
Review by Renske4 months ago
Great customer service, high quality product.
Review by Pammyglo Saddlemire4 months ago
Our Viewrail railings are the perfect complement to the setting of our home. The safety of our family and guests is enhanced by the beauty and minimal impact on the views from our deck.
The railings turned out better than expected. The quality of the finish and the color are perfect and the impact on the view is minimal. The beverage rail is fantastic, easy to clean and as sturdy as it is beautiful.
Installation of the cable system was easier than expected and the learning curve was low. A couple of days working together to finish our masterpiece.
Review by Nasaar Nisan4 months ago
Quality product, timely delivery and good customer service. We've received many compliments on the way the system looks.
Review by Chko4 months ago
Project ended up looking great. Had issues with some of the hardware. Some parts were not manufactured correctly. The blind hole hardware is not easy to get centered in the post holes and therefore does not look as good as the rest of the hardware.
Review by Misters Iryanto4 months ago
The company handled my questions and order with such efficiency I would use them again and highly recommend Viewrail products. We are very pleased with their stair system and first class product.
Review by Enmanuel4 months ago
I really enjoyed working with the Stair Supplies team. They were very helpful throughout the process.
The Viewrail itself was easy to put together for someone with basic homeowner handyman capabilities. It's a two person job, requires a good tape measure, and patience, but certainly doable. We have had several contractors come by for other projects and they were all impressed not only with the aesthetics, but that it was both sturdy and doable.
And on top of that, it looks great and we get many compliments from anyone that comes by.
Review by Elway5 months ago
I have never had a bad experience , they are very helpful and the product speaks for itself. I won’t even bid other jobs using anything different. If you want top of the line with clean simplicity use view rail.
Review by Nirvacalpa Doletinova5 months ago
I'm quite pleased with my purchase of a railing system from Viewrail. The attention to detail was quite impressive. When you purchase the system they make sure you have everything you need to complete the job to include detailed installation instructions. The only suggestion I'd like to make is to better detail the key hole hardware installation requirements for corner posts. My instructions didn't discuss the requirements and I realized after I had already installed two of the cable runs that I needed to add the hardware specific to the keyholes. Other than that I was very pleased with my purchase and highly recommend Viewrail.
Review by Minersclock5 months ago
rail system looks fantastic. Great instruction book and inventory list. Things fit great, as advertised. No complaints!
Review by OliviaWalker5 months ago
Excellent product and customer service. But Very expensive
Review by JonWinters Bibart6 months ago
The purchasing process was easy and the products are great. They look very good and they've been easy to install.
Review by Diand6 months ago
Super fast shipping and product was excellent. Project turned out better than I expected!
Review by Beatrisa Robell6 months ago
Viewrail makes excellent products. I am proud of the stairs and railings I've installed in two homes. Now that I've worked with them I'm sure the process will be much more streamlined the next time I order. I did have some communication problems with ordering and designing a floating interior stair. I had to deal with a number of different people to complete my order and, unfortunately, the scheduling was screwed up as a result. Make sure you have touched base with everyone you need to about every aspect, especially payment. Even though they had my credit card info and my authorization, they were still waiting for authorization of a final payment before beginning work on the final phase. I didn't get the message from them that this was happening. I actually moved into the house without a stair! Once the parts were delivered, the technical staff worked very well with us to make sure everything was installed properly — talking on the phone, sending demonstration videos and extra fasteners as needed.
Review by Paxful6 months ago
We are very pleased with our new railing system. The kit was very easy to understand and the installation went very smoothly. We have told many people about our experience and are excited to show it off.
Review by Airin6 months ago
Reasonable price, great customer service, will make it right if there is any need to adjust order or replace components before and after purchase. I was always able to call and talk to someone and was never left feeling like I didn't get the service I expected.
Review by Bett Arendarski6 months ago
Probably the worst customer service I have ever experienced, the product is nice but the carrier lost the entire handrail and cable system. After multiple calls to customer service they could still not find it and gave excuse after excuse for not being able to do so. After 10 days I was able to locate it 200 miles away in a warehouse to which I had to drive to pick it up. Customer service never followed up with us to see if it had been located or received on our end. If customer service is important to you, do not work with this company.
Review by Genovera6 months ago
I have your stainless railing in south Florida on the inter coastal and it is rusting. I have waxed 3 times in 9 months having it up. Not worth the money
Review by Jahkin Amwake6 months ago
smooth transaction !!
caleb helped me think thru the whole design and installation . he made using glass for the first time not scary!!
Review by AndresianD Myllyniemi6 months ago
Love the product and the service is exceptional. The design process was simple and easy. High quality product and easy to install. I'm extremely happy and will definitely purchase the same product for future projects.
Review by TomB6 months ago
I’m very happy with the sales staff and products. Refreshing to deal with these folks