Easily the worst airline I have ever flown. A shame that there is a monopoly in Vietnam and very little choice.
Staff at the Ho Chi Minh City airport in particular are corrupt, and will try their best to make sure you miss your flight or pay extra in fees unless you are willing to slip them a little something under the table - in cash, of course.
be aware that they will make you weigh your bag twice - first at check in, and second right before you board the plane on a little mechanical scale - which somehow adds anything between 1-2 kilos onto your hand carry. pay the fee or don't fly.
Review by Niyi1 month ago
Always, always late
Review by Bafford2 months ago
We got scammed in tan son nhat international airport by vietjet airline staffs
During check in the staff from the counter weigh our carry on bags it exceeded 1. 5kg to what is required but the staff in the counter said its okay.
Then, while boarding another staff from the said airline suddenly approached us and want to weigh our carry on bags again and so we did. She then asked us to pay for the excess kg. We explained to her that another staff had said that it was okay. But she insisted and demanded us to pay and said we are being disrespectful while in fact she cannot explain to us properly and clearly the inconsistency of their policy. We end up paying for it instead of choosing to pay for another set of ticket bec.of delayed flight (we are early but no time to argue bec.its time to board)
Not only us but some of the passengers also was explaining to her their side of the story regarding the weighing when we left the area.
Review by Rrr2 months ago
WORST SCAM AIRLINE EVER. CHEAP FLIGHTS GET WAY MORE EXPENSIVE
Absolutely trash airline with rude staff. They will extort you for more money at the check-in counter. One check-in staff Truong Minh Trang at HCM airport check-in robbed me of 30 USD of daylight robbery for extra check-in luggage. I have traveled to 9 countries multiple times this year with the same one small luggage and one backpack setup with practically the same weight throughout and have NEVER had to pay for extra check-in baggage. A "cheap" flight just became 60% more expensive. What's more, they have a cheap wet-market weighing scale at the boarding gate (I am not even kidding) to make sure your carry-on bag is less than 7kg. I gave the staff a death stare and I swear they did the right thing to turn a blind eye. I would have reprimanded them and shown them my wrath if they ever dared to even consider touching my backpack. I saw that the couple behind me at the boarding gate queue had to pay extra fees because their bag was over 7kg. They will hold your flight ransom again until you pay the extra fees in USD same as at the check-in counter. In the end the flight was delayed for exactly 2 hours. The flight attendants only arrived at the boarding gate to prep the plane 10min before the flight was supposed to takeoff. I would NEVER take Vietjet Air even if you gave me flights for free. People should be paid to fly with Vietjet Air to even consider it as a compensation for utter crap service and multiple fees extortion. Absolutely utterly trash SCAM AIRLINE.
I am disputing the extra baggage fee charge and am highly confident I will get my well deserved and only logical chargeback refunded to my credit card. Even then, the chargeback doesn't come close to fully compensating for the resources wasted and horrible experience many first (and last) time customers have to go through with this SCAM AIRLINE.
Go onto Trustpilot, TripAdvisor, Skytrax and other credible review sites. There are so many other horrible one star experiences with this airline. FLY AT YOUR OWN RISK.
Review by CherylB2 months ago
I have had the most terrible experience as ever with Vietjet air in October 2019. The flight from Osaka to HCM City was delayed 2 hours caused the cancellation of my connection flight from HCM City to Dalat. I have contacted the person in charge to claim the issue, and the answer was "I am sorry, I can't help you, I can't do more". Alright, I did not want to spend more time with them, therefore, I abandoned the connection flight without getting any support or refund from them.
Then, I decided to buy another ticket for another flight, which was scheduled for boarding at 9:10 pm. The check-in was completed at 7:00 pm, I then waited until 11:00 pm for take-off. OK, I did not care about the delay and rescheduled flight, which occurred repeatedly within the same day. However, the flight arrived at Lienkhuong Airport then turned back to HCM City from Dalat suddenly without an announcement. All the passengers were left behind Tan Son Nhat International airport without any support or treatment with the accommodation or meal. All the passengers were fulfilled with angry, including me. Then, I and some of the passengers took the midnight bus and arrived at Dalat City the next morning. As I know, it takes only 30min from HCM City to Dalat City, it is unreasonable that they could not confirm the weather condition trend within 30 minutes or 1 hour. The terrible service that I've ever known is VietjetAir Customer Care service.
It is highly recommended that you'd better not choose VietjetAir as a flight service for your safe trip.
Review by Julieann Khouja2 months ago
Do not waste your money with this airline . Be prepared to wait at least 4 hours . Horrible Customer service , staff members are not helpful at all . NEVER FLY with this airline , save yourself the headache
Review by Agnirupa2 months ago
I’ve dealt with their credit card issue months before my actual flight which should have just taken minutes if the online processing was working. What’s the use of having an online payment if it’s just per se and not really working! Getting a baggage allowance shouldn’t be really that extensive. It’s a simple process!
I wanted to upgrade the baggage allowance. Then they advised for handling fee and etc. The staff emphasized that I might incur huge charges if I have it at check in counter. So apparently they have cheap prices to attract customers then have a lot of rules on baggages and etc. The weighing scale is different per counter. When I first weighed my baggage, it was 29 kgs. Then after paying a freaking 3.5M Vietnamese Dong (which is more expensive than the whole trip for 3 days), the Staff told me that my carry on bag was excess of 1 kg. She initially wanted me to pay another 15USD for that excess when in the first place, I already tried contacting them on their callcenter number twice - no one answered. They gave me an ultimatum to confirm by 3PM on day before my flight. Obviously, I’m a tourist so maybe, they should have common sense that I don’t have access to emails and probably should have contacted me over the phone rather than have those emails without any sincerity of really helping their customers.
I will never fly again with Vietjetair! If I previously thought that RyanAir sucks, they reached another appalling level of taking more money from customers. Absolutely disgusting experience.
Review by Rocketpup2 months ago
This should be called VIETLATE not VIETJET.. They do not value people’s time. Not professional and always late. I wonder what VN Government is doing to resolve this long time issue. This airline should be penalized for stealing people’s time. Always late!
Review by CustomerShifty3 months ago
They didn't verify my information in advance, so it took an hour and a half to get my boarding pass printed for a transfer flight. My flight was delayed for 4 hours and there was no explanation as to why beforehand. The lack of communication and consideration was so frustrating. Most importantly, they did not apologize; the staff brushed me off as if I was being rude by asking them legitimate questions about timing and logistics. I highly do not recommend this airline. Until they make some major changes, they are not fit to be transporting the masses.
Review by Glasgow Szady3 months ago
DELAYS...ZERO CUSTOMER SERVICE...
Similarly to most people commenting here I also had a very negative experience recently with Vietjet Air. We found out our flight was delayed by over an hour several days before it's departure, meaning we would miss our connecting flight with Vietjet air. However, we were not put on the earlier flight and when we tried to contact Vietjet to be moved onto this flight on the phone or via email they were unresponsive We even tried visiting the Vietjet counter at the airport - wasting transport costs and holiday time in doing so and again we were treated with poor customer service and understanding because our flight was not 'delayed by 3 hours or more'. Therefore they had a loophole so we couldn't be refunded and the earlier flight was now full. So we now how to book a flight on another airline in business class as these were the only remaining seats in order for us to make our connection. I would recommend everyone to go with Vietnam airlines, although it is a little more expensive the quality is far superior and you will probably save money in the long run.
Review by Hourrya3 months ago
First of all, this company has zero customer service and will make zero effort to help you when something goes wrong on their mistakes. To begin, if you're going to need to show the visa while checking in for the flight, then you should have a system for when the visa department makes a mistake on the days allowed to enter the country. Not only so that the ratings of the airline itself wouldn't be so poor, but so that the customer doesn't get screwed. They have no system in place and when the embassy makes a mistake, when the airline makes a mistake, and they will, the customer doesn't have to buy a new ticket or "late fee" which is the same cost of the ticket. To make it worse, the vietjet employee, who should not be dealing with customers, said that my girlfriend, who didn't need a visa could fly now, and I could fly tomorrow, but then added that "which you can't do now because the gates are closed". Honestly, @vietjet When should the customer be punished for the mistake done by the airline or embassy? Why should the airline get bad ratings because of the mistake? Why wouldn't the airline work with the visa department to have a solution for the numerous times this happens each month? Oh and by the way, the gentalman next to me was having the same issue I was. Ridiculous.
Review by Jenniphr3 months ago
I was traveling in Asia and bought some flights from VietJet. For all the flights the time of departure was changed within some hours from the departure. The flight from Hanoi to Da Nang changed from 4.55 pm to 12.20pm, so we cannot be at the airport on time because we were in Ha Long Bay. I tried 7 times to call its hotline (paid number) and I sent 2 emails. They didn' answer any call and only answered my email 2 days after the flight. As we need to fly to Da Nang we paid the change of the flight online (83 USD). When we went to the Vietjet airport costumer care they said that they can't give our money back and we had to go to the airport the day before to change the flight for free. So, they don't have costumer care online ou by phone working and they don't care about costumers. (I have internet and i see the emails... if i was other tourist maybe I will loose all the flights!) Now I had a flight from Da Nang to Ho Chi Minh at 6pm, they changed it to 9pm and 5hours before the flight changed it again to 10.55pm Horrible. Choose other company, even if you have to pay more money.
Review by Naw Bobie3 months ago
This is the first time I fly with Vietjetair, and also the first time my checked suitcase is handled so terribly that its stand is broken and its aluminium frame is deformed. What's more terrible is they call this "reasonable damage" and refuse to compensate for the damage. I have never seen another airline this terrible.
Moreover, the mindset of Vietjetair's employees are "cheap", they are not friendly and respectful towards passengers like other airlines. And always delay at least 20 minutes without notification, flight time is treated as boarding time.
Tips: Avoid Vietjetair for your first flight and important flights.
Review by Vivid3 months ago
If I could leave a minus star I would. What an appalling airline. My partner and I are travelling from Hanoi to Da Nang and our flight has been changed seven times over the last two weeks (with no reason why) before arriving at the airport today for it to be continually delayed due to the typhoon in China..(I appreciate Mother Nature being what it is),however not once has this been explained to us. You speak to the airline representatives who are rude and unwilling to help and not very helpful when speaking English. I asked if the flight had left and they say yes but noting the path the flight is heading in it is unlikely it has. The current delay has been 8 hours and were counting. They won’t provide compensation for you to cancel and rebook a flight with other companies. For such a “big airline” in Vietnam it is by far the worst..and it’s not like our flights were cheap. Deeply frustrated and angered by this poor lack of communication and help to a paying customer. If I get on this flight i will definitely not travel with again.
Review by DarKaZz3 months ago
This is not an airlines, but a company stealing your money.
Flights is always delay, and ground staff which is extremely rude and unhelpful service.
VietJetAir advertise to be a low-budget and cheap airlines, but add all fees, extra additions and force you to buy non-refundable flight tickets, then VietJetAir is a very expensive experience.
Better to pay a little more and book at Jetstar Airways or Vietnam Airlines and get more service and better communication with staff for foreigners like myself.
I have travel with VietJetAir 4 times, and each time it has only been bad experience. So never VietJetAir again, and if I can rated non-star, I will do it instantly!
Review by IxKorrupt Velardez3 months ago
This my first time as my last time traveling with vietjetair ...that's terrible deplay too many times....if you guys don't believe..you can trying...
Review by Holiday3 months ago
Every flight I’ve been on has seatbelts set-up incorrectly. All can be pulled loose with any amount of force. If there was any problem requiring the seatbelt it would be totally ineffective. In Europe this airline would probably be fined millions for a massive breach in health and safety. If a small child is sitting in the seat and one of the windows pops open on their crappy planes, the child might be dragged from the seat even if they have a seatbelt on. Every flight risks the lives of everyone on board. I hope a Vietnamese person realises this and stands up and files a complaint with whatever authority they have in Vietnam for this kind of thing. Please try and fly with other airlines if you have a choice.
Review by Kevinwales Derrow4 months ago
Absolutely the most horrible airlines. They only want more money from you and inadequate service provided. The staff are the super tacky and annoying. Don't let the initial pricing trick you because they will make you pay a lot more for add on at the airport.
Review by Zanimation4 months ago
As pointed out by many reviewers below, this Airline is a scam and of the worst kind. Booked a couple of domestic flights with this Airline when I was in Vietnam, and a.of the flights got delayed without a proper heads-up. And what's worse is that they don't even compensate the difference in flight tickets after you're left with no option, but to reshcedule. Don't ever book with this airline, especially if you have a connecting flight and/or don't check your mails every hour of every day.
Review by Karaarslan Deneufeglise4 months ago
I’ve had the WORST ever flight experience in Vietnam with VietJet Air and this is not even exaggerating. Firstly, our original 06:00 flight from Danang to Ho Chi Minh (VJ621) was delayed by 1h45m and this meant that we would miss our connecting flight which departs at 09:00. We emailed the airline for a change of flight to VJ633 and even asked our hotel receptionist to phone them repeatedly but the customer service team has never responded even till today. We then travelled all the way to Danang airport a day before our flight and our refund request was rejected by the staff as the delay was less than 3h. To be honest, we would never have to ask for refund should they reply to our emails and calls within 3 business days WHICH WAS STATED IN THEIR AUTOMATED MAIL. We then resorted to our last option which meant booking an entirely different and more expensive Business Class flight with another airline (no other seats were available).
At the HCM airport, the VietJet Air airport staff started picking all the passengers who had suitcases and weighed all of them with the old-school weighing scale. Any bags that were heavier than 7kg would be charged the exorbitant baggage fees. The rude girl with the navy polo t-shirt and short hair was extremely impolite, shouted at the passengers in Vietnamese / English and demonstrated the worst customer service I have ever witnessed. I should have gotten her name so that I can make sure that she would be kicked out of the company.
I have never taken any budget airlines that are out there to suck their customers dry of all their money through cancellation of flights, dead customer service and weighing their bags just before boarding. If these are not preventing you from taking VietJet Air, I honestly don’t know what will.
Review by Teruyoshi Deveroux4 months ago
bad quality, not professional service.
I can't use master card of commonwealth bank to pay for tickets. Staffs are not trained well to serve passengers. I'm Vietnamese but never used vietjetair again.
Review by Milind Moati4 months ago
Vietnam's biggest Low cost airlines has some attractive prices so we have to accept the rest as being for granted. Frequent delays, filthy planes (even the brand new ones after a night stop), disinterested rude ground staff and very strictly enforced hand baggage policies. But again for the right price (always check the competition if the price is really right)
Now their website is the worst airline website I have ever encountered. It is so dismal bad that i refuse to use it; (going directly with 3rd party booking). it is a total mess. Why does Vietjet Air management not look at other airlines how to operate a website. It appears to be a website created by a high school kid. I do not know where to begin with this so I just leave it here, it is a bad website...everything is bad about it. I handle a company travel account so I book over a 1000 tickets a year for employees so i know one or two things about travel websites.
Vietjet Air is just slightly worse than other Asian Ultra Low Cost airlines but we can dread the experience for the right price but their website is laughable (or cry-able what ever way you look at it)
Review by Sjanne Omodon4 months ago
Great to fly with but terrible customer service. Unable to contact via call centre and apx 1 week to answer emails....
Review by FlorianD Vogerl5 months ago
Never seen so much rudeness and crazy regulations. my personal women's bag weighed on me. what never happened in so many years of travel and with the many airlines taken. then I had the hold baggage with only one kg out of proportion and the hand baggage that is a backpack with 4 kg out of proportion so I would have to pay only 5 kg and I state that all the airlines taken so far in Vietnam and other nations always close one eye on the weight of hand luggage. in fact, even in Vietnam never had problems with hand luggage outside 3 kg. however from 5 kg. . . I was weighed in their own way by the whole woman's purse and an invented weight of 13 kg out of proportion came out. which is not true because the external scales at the check-in counter weigh only 5kg and in any case the bag is never weighed on anyone but only a foreigner in a row has been weighed. take Bamboo or Vietnam airlines that switch with more kg and turn a blind eye if you are out of weight. never take these liars who have fake scales at their check-in desks.
Review by Mudwinkle Ajuz5 months ago
So I’ve not even been on this flight yet but I’m dreading not even getting on it or big delays or some sort of scam to get more money out of me for baggage from all the reviews I’ve seen, so far I have tried to check my flight has been confirmed on their terrible website but it won’t recognise my booking number, so I’ve emailed them 3x over the last 6 days and had no reply, even though I got an automated reply saying they would respond in 3 to 4 days which even seems a lot,
Hopefully I won’t be giving a even worse review and everything goes smoothly with my flight, but I very much doubt it by the signs so far