THIS IS THE WORST EXPERIENCE WITH A COMPANY I'VE EVER HAD (I live in Belgium). Our boiler (18 months old) is broken since Monday morning. We immediately called to deal with this problem but every time we've been hearing 'The technician will call you back', but they can't say when. Today we are friday and again they don't know when the technician will be available. I will NEVER buy a product from this company again. As a building manager you can count on me to pass on this information to all owners.
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