I bought the Vintage Chanel Pearl drop earrings from this American seller ID "Mytreasure", and it was awful experience ever, every single chat was expecting to answer her ASAP, and blackmailing buyer by cancelling their order , pushing the buyer of make decision right aways on shipment, and on other hand make buyer waiting for ages if buyer has any questions, anyway, the DHL which is crazy expensive, the earrings cost 279eur + 79eur for shipping, and I wanted to discussed to find a lower option ,this is not my 1st buying stuff from France or international, I know there is other option in term of shipping , turn out the seller not only She had zero concept of the different time zone between USA and France even though she's American herself, and the seller was also listed on other website, and trying to bargain between each buyer, that's unfair, there is no 1st comes 1st serve in this seller, And "Oh too bad, you're late, I sold them to other buyer on other web??!?? WTH??? " last but not least, she was trying to send nasty messages to me, and there is no blocking from Videdressing at all. She is Proudly calling herself Professional seller and not willing to help buyer,no professional seller would do sucj a thing. Im very disappointed on the way of this transaction on videdressing, there is zero involvement to help from them either. Im out, will not buy anymore from this app such a crappy seller and policy. After cancelled my order as ahe said it has been sold to other, it still available to buy on the App??? Please avoid this nonsense old American lady. She possible could send by EMS with signature required but I just realized, she wanted to queezed out as much money as she can on shipment, no such thing that send a pair of earrings from France to England (where my parent in law live) is cost 66eur. Greedy seller I also dont understand the Videdressing method, they charged $5eur for authentication fee,which it need to stop at them and then from there to me but if it send direct to me, how can they do authenticity??!?? Awful mess, glad not waste time and money in this
Review by Cailing11 months ago
Hi, I'm Lisbeth Martinez, I’m a seller from Videdressing ([email protected]). I sold an item on your site on August 18th (Order number 3405366 | Order date 08/18/19 - 18:20) an item that was received by the buyer on wednesday August 21st. I sent many messages to the buyer (messages that you can check on my profile) and also to assistance without answers. I only received a message from the assistance (from Karine) asking me to wait for the maximum time, in this case more than 48 hours from Wednesday to Saturday August 24 to be able to conclude the sale. On Sunday 25th August, at 11.00 pm the buyer sends a return request. I kindly ask you to check all the messages and all my efforts to understand why the buyer has never replied to any message even though she read all the messages that I sent. I do not believe this return request is correct and I ask for a serious verification of the facts. Thank you Karine (Videdressing Support) 23 août 10:54 CEST Dear Lisbeth, Exactly, you have to wait, as stated before. According to our General Terms and Conditions, your buyer has a 48 hours money back guarantee, which does not include the day of the delivery. Also, our Customer Service replies within 24 to 48 hours (weekends and public holidays excluded). This is why you received an answer the day after. Last but not least, even if we will not reply to you on a Saturday, we do have some people working on return requests and finalizations of the orders. Cordialement / Best regards, Karine Chargée de Relation Clientèle Videdressing Lisbeth 22 août 17:37 CEST Good morning, to you it seems normal that after so many messages the buyer, while reading the messages does not answer? The jacket was delivered yesterday afternoon, do I have to wait more than 48 hours to find out if I can finish the sale? August 24th is Saturday, can I have an answer from you the same Saturday? I have been writing to you since yesterday and I received an answer only today. I will wait for August 24, hoping that even if Saturday you will answer me. thank you. Il giorno 22 agosto 2019 4:28, Videdressing Support ha scritto: Karine (Videdressing Support) 22 août 17:28 CEST Dear Lisbeth, After checking the online tracking, the parcel seems to have been delivered on August, 21st. According to our General Terms and Conditions, your buyer has a 48 hours money back guarantee, which does not include the day of the delivery. Consequently, I cannot complete your order for now. Feel free to request your payment starting from August, 24th if the sale is still pending. Cordialement / Best regards, Karine Chargée de Relation Clientèle Videdressing Lisbeth 21 août 17:16 CEST Salve, l'articolo che ho venduto e stato consegnato e il compratore non risponde. potete contattare voi l'acquirente in modo che possa finalizzarsi la vendita. grazie
Review by Lovina Mespouille1 year ago
Do not buy from this site.....very dishonest.....items misrepresented by their seller....no buyer protection. Buy elsewhere!
Review by SheenaB1 year ago
I received my item from Videdressing and it not only came dirty, but it also came torn. My package was first delivered to my neighbor, thus , not having two days to make my return. Not only did I send my concern to the seller (taking her days to reply) but I also contacted customer service and it took them nearly 4 days to reply back to me - then stating that my 48 hour return possibility is expired. I had an agreement with the seller to make the return, however, Videdressing is blocking that possibility. I received a torn and dirty jacket which, in my eyes, is considered damaged goods and the 'customer service' (or lack there of) is non existent. This is a very dishonest company and as the other buyer wrote below, Fraudulent! Think twice about buying through Videdressing. Also- I did make a formal complaint through PayPal. Hopefully it will be resolved.
Review by Maurissa Leutwiler1 year ago
Great platform to sell luxury items!! Thumbs up!!!
Review by Chrisand2 years ago
TOTALLY dishonest and FRAUDULENT TOTALLY dishonest and FRAUDULENT - I was sent a pair is shoes that had no sizing visible- they were so small I couldn’t get my foot in! In error I hit the resell button instead of dissatisfied - I immediately emailed customer service to point out my error and they responded 7 days later to say that because I had finalised they sale that they would not refund. I have made a formal complaint to PayPal- everyone should- it’s the only way to get these guys shut down. Check out other review sites- all similar horrible customer experiences . Report them to PayPal.
Review by Hauoli Etherton3 years ago
So difficult to contact the customer services for help
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