Vidaxl Reviews

Unfortunate experience - I ordered a Garden Shed which consists of 4 boxes of components but only 3 arrived (on 2 different deliveries) - when I asked about the 4th box, I was told that it was 'In Transit' but 2 weeks later it still hadn't arrived. I was eventually told that they couldn't locate it and that they were out of stock. They had no idea when it might be back in stock.
I asked for a refund only to be told that it would be a week before they could collect the items, and only then would they process a refund.
i have wasted a month !

Extremely disappointed with the majority of the products I received.
The first, an exercise bike, arrived damaged, and in fairness they replaced the part (which I then fixed)
The next was a party tent that was seriously badly designed and instructions for a different model.
The a "rain suit" made of the cheapest, sweatiest plastic.
And then a chicken coop, where the roof is not waterproof and easily damaged.
Whether they send me a refund or not, I will never deal with them again.
Cheap stuff from China via ebay is better.

Customer service appauling - Would not recommend and will not be using again.

UPDATE, vidaXL, David, contacted us in re. To our review and to solve the problem. We had a good conversation, and vidaXL will send the missing part again and also gave us a refund. Thank you David, your follow up and refund are highly appreciated.

I still have doubts that the carrier is thrustworthy since there are now 2 packets lost at the carrier site and they are not held accountable........but that is between vidaXL and the carrier i suppose.
David, if you do manage to get the carrier to do their job you've earned 5 stars for the excellent customer service :D

COMPLAINT, We ordered 4 items at the same time. 3 parts were delivered on 3 separate days, Tuesday, Wednesday, Thursday. We had to chase after the 4th part, which was as it turned out according to vidaXL 'lost' at the carrier. They promised to send it out again, but we haven't received it and haven't heard anything from vidaXL.

Reported damaged parts in my order weeks later replacement parts are not sent. I've a half assembled shed! If I don't get resolution soon I will contact my credit card company for a charge back as the goods received are not fit for purpose.

They just keep saying they need more time. It's not good enough. No way to phone them, webchat doesn't work.

500 euros should get you a better level of service. Very poor. Stay away from this company.

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Update on original review

After posting the review Dave from Vidaxl reached out to try and bring this issue to closure. Dave made significant efforts to provide a solution that would work. Ultimately the replacement parts were also damaged but I received partial refund in lieu as the shed was already in place on a piece of concrete poured specifically for a shed of this size so disassembling was not really an option.

Overall I believe the company does not have sufficient first line support. No working phone number, no working webchat. If you take a chance on vidaxl you may get a product at a decent price but if something goes wrong you are left in a difficult place. Dave did support but he was at the mercy of an organization that seems to be struggling at very basic levels of service.

Would I order again from Vidaxl? For something under 100 euro possibly , for anything else I'd take my business elsewhere.

this is the worst company i have ever dealt with, bought 6 chairs & a table in June, Only 3 chairs arrived, 4 weeks later 3 damaged chairs arrived. cant contact them by phone the sales people appear to be 1 thicker than the other. SUMMER gone and still no chairs. Its Woodies from now on. STAY AWAY FROM THIS BUNCH OF IMBECILES

We ordered 5 items at the same time. 4 parts were delivered on 4 separate days, Tuesday, Wednesday, Thursday and Friday. We had to chase after the 5th part, which was as it turned out according to vidaXL 'lost' by the courier. They promised to send it out again, but we haven't received it and haven't heard anything from vidaXL. Do NOT trust this company. As a courtesy to the Dutch founders Ger Jan Den Hartog and Wouter Bakker: jullie product ziet er goed uit, maar de kwaliteit van de service is droevig, kijk nog maar eens kritisch naar de Ierse tak van jullie bedrijf! Translation: product looks good, but the quality of your service is sad, take a critical look at the Irish branch of your company!

How do I do a zero? Horrific experience with the tables sent to replace the poorly built tables initially received being in worse shape than the originals. Being told the refund could be affected if they are not perfectly wrapped. Waiting in on numerous days for the collection of the faulty items on days they pick when they never turn up. Appalling company. You only need to look at the comments on their Facebook page to see they have non-existent customer service and don't respond to any method of contact.

Can't get through on phone number...voicemail says they are doing a system improvement. Ridiculous. Please call me...

Thanks .recommend.

The gazebo I bought was delivered on time but the quality was not what I expected.
Customer service rang me after a few emails and the matter was resolved very satisfactorily. Peter, the customer service liaison, was polite, professional and concerned that I was satisfied with the outcome.

FINAL UPDATE, Today we received finally the last part via a different carrier. I can appreciate this very much, so at the end it was solved to full satisfaction and i have now enough fate to place more orders- which will be plenty with a house plus garden to renovate! Thank you so much.

UPDATE, vidaXL, David, contacted us in re. To our review and to solve the problem. We had a good conversation, and vidaXL will send the missing part again and also gave us a refund. Thank you David, your follow up and refund are highly appreciated.

I still have doubts that the carrier is thrustworthy since there are now 2 packets lost at the carrier site and they are not held accountable........but that is between vidaXL and the carrier i suppose.
David, if you do manage to get the carrier to do their job you've earned 5 stars for the excellent customer service :D

COMPLAINT, We ordered 4 items at the same time. 3 parts were delivered on 3 separate days, Tuesday, Wednesday, Thursday. We had to chase after the 4th part, which was as it turned out according to vidaXL 'lost' at the carrier. They promised to send it out again, but we haven't received it and haven't heard anything from vidaXL.

Not bad tables for the price. Some of them get a little stuck sliding up and down though which is why only 4 stars given.

5 weeks since order and still waiting .....

The Vida XL team has since contacted me and processed a refund without any hassle. Thanks for sorting this.

Reported damaged parts in my order weeks later replacement parts are not sent. I've a half assembled shed! If I don't get resolution soon I will contact my credit card company for a charge back as the goods received are not fit for purpose.

They just keep saying they need more time. It's not good enough. No way to phone them, webchat doesn't work.

500 euros should get you a better level of service. Very poor. Stay away from this company.

The product is exactly as ordered and ordering was easy on the website.The only negative is the delivery takes a bit too long to reach its destination, maybe an option could be given to get faster delivery

I don't normally write reviews but seem compelled to. I'm a savvy online shopper and reviewed this company before I ordered. I was concerned by the reviews but decided to risk it for a biscuit:-)
I'm super, and pleaantly, surprised- my order arrived in Co. Cork within 3 days of ordering it (two bedside lockers). Spot on, and exceeded expectations! Thank you.
Maybe I'm just lucky? But I will try again, check for consistency...

In fairness, the order arrived promptly, the instructions were clear, all the pieces were labelled and erection of the tent was quite straightforward. HOWEVER, in just a moderate wind, it fell apart! The anchor points for the guy ropes pulled out of the fabric. The poles pulled out of their bases.There was nothing to hold down the flapping sides. We had to:-
*Drill holes through the poles and their bases and screw them in
*Use 2 pegs per base (only 1 supplied)
*Cut holes in the corner of each roof anchor to thread guy ropes through and tie them round the poles, with tightly wound string to prevent them sliding down
*Punch 3 eyelets into the bottom of each section and put tent pegs through to hold it down..
All in all, a huge amount of time and effort, making it not the cost-effective purchase I thought it would be.

Very good and prompt delivery service. I ordered two items. V happy with on e but the other (a gate) is not as sturdy as I would like.

Ordered set of 6 garden chairs & a table. Total of 3 boxes. Only 2 delivered. Cannot contact the company& cannot get my 3 chairs. DON'T SUPPORT this company. Better to go to Woodies. A disgraceful company with no respect for the customer.

In fairness, the order arrived promptly, the instructions were clear, all the pieces were labelled and erection of the tent was quite straightforward. However, in just a moderate wind, it became apparent that it needed modification to prevent it ending up in the next field! Some of the anchor points for the guy ropes pulled out of the fabric. The poles pulled out of their bases. We had to drill holes through the poles and their bases and screw them in, use 2 pegs per base (only 1 supplied) and add extra guy ropes across the top to hold it down. Having done that, it was well used throughout the week of our event, but be aware that it is not suitable for use in a windy spot!
I was contacted by a representative after my initial review appeared, and in view of the problems caused, have been given a generous refund, so am happy with the outcome in the end.

Trying all ways to contact the help or chat service with no result at all.
The website does not allow the billing address to be in a different country to the delivery address in ireland - this is despite there being a pull down menu for other delivery countries. It seems that all other countries still have to have an irish county address. I would have loved to get in touch with the company to sort this out but it seems impossible. I hope they read this review.

I purchased a dvd drawer and quite honestly the quality was so poor.It's broken on both sides, to make it worse I paid someone to come fix it on my wall so I had to go ahead cause I had to pay for the service either way. I demand a full compensation for this rubbish.

Excellent service... Beautiful bed.. Fast delivery.. Will definitely buy from them again

Order the following gate: vidaXL Garden Gates 2 pcs FSC Impregnated Pinewood 400x150 cm

Wood arrived pre-treated and of a very good quality.
The manual is available in your order for anyone else, took me a few to figure that out.

Screws included and easy enough too assemble.

Will certainly order more stuff for the house from them.