I placed order on http://www.vidalspets.com/ on September 3, 2016. After a week I sent an email requesting shipping info. I sent another email a week later after no response. I received an email from them on September 25, 2016 stating that my order will ship the next day. It is now October 9, 2016 and still no product or shipping confirmation. Their site has been down for a week now. I started a dispute with Paypal tonight for this purchase. Fortunately (I hope), I used Paypal for payment. We'll see how this plays out after Paypal gets involved.
Review by Brasserie Baurichter3 years ago
Flea med Revelution not sent
I ordered Revolution, flea medication, on 8/26/16, also paid that day, and said it was being shipped, would take up to 18 days to get here.
Review by Sharns Husseini3 years ago
Never sent my order, never refunded money
After not receiving my order of almost $200, I began the 1 year and 3 month long saga of trying, nicely, to either get my products, or get my refund. What a dance! 20 questions, then "we will revue this matter", and nothing ~ over and over and over. Always Rachael, probably a non-existent catch-all name representing a heartless, incompetent company. PLEASE, no matter how good the prices are...RUN!!!!! Use Petbucket.com for a stand-up company! Since vidals screwed me, I have referred SO many happy people there (-: Thanks, Charlotte in Vista, CA.
Review by Bouchalta3 years ago
No order received
My father ordered animal medication for flea and ticks and heart worms in June 1st from vidalspets.com. on June 14th, the company emailed him saying it shipped with his order information. Said it would take 10-18 days to arrive. It has been over a month and a week since the order and still haven't received. I have emailed the company and messaged them on the site explaining the problem and have not heard anything. I then get online to find reviews of the company and after reading 20, I realized the company is no longer I business but the site is still set up to sell, take payments, send email verification, and never reply back or send orders. Every single review said it was a scam. I googled the address listed, it doesn't exist. There is no phone number listed either. This is ridiculous and should no longer be a valid site.
Review by Parmetmusic3 years ago
Never received product
Total scam. Never received product. They won't return my emails to their "support" email.
Review by Bstty Harlett3 years ago
Did not send order and took my money
on sept 11 i ordered heartguard from this company and have never received them they took my 126.00 and will not answer any emails demanding a refund. this is so sad considering i am a low income senior. i hope they never get any other trusting customers. DO NOT ORDER FROM THIS COMPANY...
Review by Malvis Weichelt4 years ago
No product and no refund
Ordered meds in Sept through PayPal, still have not received order. They stated it was sent, but can not provided tracking number. When I made a claim through PayPal they said they would resend my order; that was three weeks ago and they still have not provided me with another tracking number nor returned my money
Review by Araje Squiric4 years ago
They Take Money with NO intention to Send You Products!
I sent them $50 for wormer and flea drops for my Cat. He really needed these things ASAP. I waited and waited, and never received a thing!! They are a complete SCAM! I cannot believe this is allowed to continue to occur after SO MANY COMPLAINTS?!? What can be done to stop these Predators?!
Review by Njomeza4 years ago
Order did not arrive. Company unresponsive and horrible customer service. Still waiting on refund
Ordered over 2 months ago. My order was Never received. Company ignored multiple emails. Cannot get through by phone. After sending message about how bad their customer service is, I was promised a refund x2 - still waiting and not hopeful based on this experience. I had ordered in the past and it took a long time but I finally did get it.
Review by Playhouse Scribano4 years ago
Merchandise never received
Paid for pet medication and never received it. I have a receipt, a confirmation email, but no meds. They processed my payment the same day and said to allow 10-18 days for shipment. I got an email a few days later saying it had been shipped but there was no tracking number. Tried emailing and calling but no response. Any idea how I can get my money back? DO NOT ORDER FROM THIS CO!
Review by ConstantinoVillanueva Recolaso4 years ago
No product received and no response from emails sent
The order was placed on 5/14/15. I was told that it shipped on 5/22/15. It is now 6/29/15 and I have no products nor has the company responded to my email inquiry or my request for a refund. My pets are unprotected and I am out $130.85. This company should rot in hell!!!!
Review by Ligorio4 years ago
Never received merchandise
Original order for Revolution was placed and paid for using PayPal on 11/05/14; after about 6 wks, I contacted them and was told it should have arrived, and that they would re-ship. After another month and another contact, they then wanted my ship-to address; I complied, and they responded that they would re-ship once again. Now, after another month and another contact, they are not even responding to my emails.
Review by Severi4 years ago
Never received product
I finally got my refund from paypal. I almost waited to long but they coughed up money when i notified PAY PAL .They hope you don`t file on time.I`M MAD because my pets suffered with ear mites. I found another called PETS MEGASTORE cheaper and deliver fast and return e-mails.
Review by TheParthesh Cippel4 years ago
Products not received
I used Vidals Pets with no problems but the last 2 times I have not received products. The first time, they sent out a replacement that was received 3 months later. I decided that I would give them another try but not they are not replying to my emails. There is no phone number to talk to anyone. I have used this company for years so that is why I gave them a second time. Will never use them again. Use PetBucket from now on.
Review by Ezaz4 years ago
Pet Supply Scammers in Australia
My order way placed on 11/29 and never shipped. They are now claiming to reshipping it on 1/14? I then after I confirmed my address they reply 12 days later? what kind of pet supply company is this? After reading all the complaints against them they must be running a business in their parents basement between parties. I will only give my business to real companies, not basement operations that rip off customers.
Review by Appy Wadeikis4 years ago
Vidal's Pet Order NOT Received
Ordered some pet supplies from Vidal's Pet website, paid through PayPal and was informed my order shipped 10/8/14. Still have not received and Vidal's Pet will NOT respond to my email or attempts to contact. Tried opening dispute with PayPal but was outside their 45 day limit, USELESS, referred me to file report IC3 for fraud. All I want is my money back now.
Review by Wiltosha4 years ago
Paid for product, never shipped no refund
I paid for flea medicine for my cats. Paid Vidals Pets $100 in July 2014. Never received product, after numerous enquiries and promises of shipments then refunds, still haven't received anything and it is now November 2014. I've read other complaints and one guy said that the company was sold to someone in Singapore. All they do now is take your money and send you meaningless emails about refunds and replacement shipments.
I can't believe they are still allowed to advertise products.
Review by Ferenze4 years ago
Scammers and Rip Off Artists
I ordered heartworm preventative from this company in November. I received an email confirming the order and informing me that I would receive an email when it was shipped. I did not receive that email for at least 3 weeks and was informed that I would not receive the merchandise for approx. 18 days. I waited and even gave it a little extra time. I then emailed the company to tell them I had never received the items. They did not respond for weeks. In the meantime I had already ordered and received the merchandise from another company I had dealt with prior to this incident. I was told that they would refund my money and they needed the original shipping address. I sent it immediately. This morning, again weeks later, I received an email that they were reshipping the item to me. I emailed them again demanding a refund but am sure after reading these other complaints that I won't. I reported it to paypal through whom I paid and received a reply that after 45 days they won't help. This company strung me along just long enough to get to keep my money and not be liable. I hope they rot in hell.
Review by Lindette Lazzaro4 years ago
No refund - no response
I placed an order with Vidal's Pets on August 13, 2014, but never received the merchandise. After claiming they would issue a refund, I've had no further responses to my emails and no refund. I have since checked them out on review sites and see that they are regarded as a fraudulent organization.
Review by MegCo Langenhove4 years ago
No refund or product
Paid through Paypal. Strung along past the 45 day Paypal complaint/resolution time thanks to jodi with vidalspet saying "its reshipped" or "its on its way", blah, blah. No product or refund. Was ordered in August. Sent countless e-mails with no reply. Talked another family member into this and she is having the exact same problem as well.
Review by WeaponX4 years ago
Never shipped pet medications after payment was processed
Was a repeat customer for years without problems until recently. Reordered my pet's medication on 9/22/2014. Payment processed on date of order. Never received the medication. Seller has claimed various excuses from not having our shipping address (shipped to me before without a problem), to shipment was lost, shipment stuck in customs, shipment was returned to them, etc. Demanded a refund twice. Instead of refunding my payment, they another email saying they have sent another shipment and I should wait another 10-18 business days for delivery. Enough is enough, I just want a refund and will take my business elsewhere.
Review by LucidAlchemist VanSiclen4 years ago
Products paid for not received - no response
I ordered products on 9/3/14 and received order updates but have never received my product and have sent 4 emails that have not been responded to and not call back on customer service number. I paid with Paypal but they said i did not put in a claim before 45 days so they will not cover it.
Review by Lattanaphone4 years ago
Not responding to order status
Placed an order on October 2, 2014 and received email stating order shipped on October 14. Have not received my order and no response to 4 separate emails. I have made numerous telephone calls and each time I get a recording in a foreign language that continually repeats. No one picks up.
Review by Dileeni4 years ago
Thieves and crooks!!
I ordered 83 dollars worth of Stronghold in July of 2014, it is now the end of November 2014 and they never sent the product nor returned my money and I went through PayPal. They keep sending me emails saying have you received your refund? as though they are taunting me. How does this company keep making money? I reckon off suckers like me. DO NO ORDER FROM VIDALS PETS!!!
Review by Rezwana Gallichan4 years ago
Company paid 227.80, no product received
I called the company about 30 days after not receiving my order, and they assured me that it was shipping in route.
A couple of weeks later I got an email stating that they we going to reship my order.
I asked for either a tracking number, or for my order to be canceled, I haven't heard back from them since after several phone calls and emails. The last time I tried to call, their was an automatic response that was not in English. These people are horrible! I hope you had a chance to read this BEFORE ordering!