Please please do not order anything from these people. their work is terrible. they refused a return despite their policy. Their customer service is terrible also. please please please do not order from them.
Review by Lovelivemusic4 months ago
They steal other designers's pictures from social media that they post of their job and claim it as their own. This is why the pieces you received aren't identical to the ones they show online. STAY AWAY!!
Review by Yod8 months ago
Worse company in the world. Clothes nothing like the website pictures, cannot get refunds just 20%. Funny how all the reviews are old but this is 2019 and they are still in business ripping people off. If Chinese, karma will get them ying and yang.
Review by Yitendra2 years ago
The dress we received looked nothing like the photo of the dress on the Queen of Victoria website. It is a poor replication, like a costume with gaudy beads and poor fabric. The dress is garish. They will not give a full refund, and it is upsetting because this is not the dress we ordered AT ALL from the photo on their website. I found out the photos they use on their website were illegally taken from the American designer Sherri Hill, so I advise going directly with a known designer, or a store bought dress. You think you might be saving money using Queen of Victoria, but you won't. It will only be headache after headache in the long run. You will pay for a dress that you can't wear, and you won't get your money back. Also, they will not respond to you. The first and second photos uploaded are the ones on the Queen of Victoria website of the dress we thought we were getting. Since then, we have learned these are not their photos or dress design, they illegally took the first two photos from Sherri Hill. The third photo is the horrible dress we received from Queen of Victoria. We were shocked and so dissapointed. The dress is unwearable. The fourth photo shows how different the fabric is from the original photo!!! Buyer beware!
Review by Mirisca Glaskowsky3 years ago
Two bridesmaids and I purchased this dress for a wedding. I ordered the dress 4 sizes too big so that if alterations were needed, they could easily be made. The dress I received looked nothing like the picture on their website. It did not fit at all. The neckline was different than what was pictured and one sleeve was longer than the other. They do not respond to emails except to ask for a picture of me in the dress. That is completely inappropriate and unprofessional.
Review by Dadina Mattei3 years ago
Do not buy dresses from this website. I ordered a dress and I emailed them, clearly specifying what I required in colour (I said I needed a colour a shade lighter or darker then burgundy if they had it). They responded with some colour samples and assured me that the #34 wine colour would suit. The dress arrived some weeks later and the colour was very wrong.
Me, being a completely reasonable person, understood that there was perhaps a mistake made and notified them of this sending them images to show them the difference.
I think i am up to about 25 emails now and I don't think theyve even read one properly as they never answer any of my questions or address anything in my emails. It feels almost like a different person is replying each time. Most of the time they just send auto replies saying we will give you a 60% refund. At one stage they upped it to 70% but now they are back to the auto 60% emailed again. It is quite frustrating because i dont think that I should be losing money on a dress that was not made in the colour i requested or was shown to me.
Extremely poor customer service. I would implore anyone looking to buy a dress to not waste your money on this site, it is not worth your time and stress if something goes wrong because they have no interest in helping you.
I would also like to point out, the quality of the dress is also quite poor, they apparently made it to my measurements but the dress is extremely disproportionate. Given the type of website, I expected this would be the case as was willing to make adjustments however unfortunately colour can not be fixed.
Review by IngaGroberman3 years ago
They recommend that you order a 'custom sized' dress on their website. I provided my measurements (which I have provided to many sellers on etsy with no problem) and they sent me a dress that a) had a colour that looked nothing like the one in the photo; b) completely wrong measurements. In trying to return it, I am being told that they will only refund 60% of the dress and this is only after I send them multiple photos proving that they messed up the measurements! Completely unprofessional, a waste of money and absolutely not worth the risk! Stay away--look at the sellers on etsy instead, much better.
Review by Arulmoly3 years ago
I am from a rural area in the USA. I really enjoyed the uniqueness of these dresses. I bought 4 different dresses from them. I had problems finding a dress from other places due to having odd measurements. I never had a problem with the dresses fitting I went a little small on the bust to make sure it was tight. They biggest problems that I had were the coloring and time it takes to ship. The picture of the dress color is very different. However, they do say to expect that. I enjoyed shopping with them and as long as I didn't have my heart set on the color I would shop here again.
Review by Otomajk3 years ago
DO NOT BUY A DRESS FROM HERE
The dress was not the right size despite getting a professional to do the measurements. It was red rather than burgundy- very different from the picture.
The worse part about it, was that they have said they would provide us with a 70% refund but have yet to send through the refund- despite it being over 5 weeks since we put in the complaint and sent back the dress.
This company is a scam- do NOT purchase from here and save yourself the headache.
Review by TLieu3 years ago
We had a terrible experience with the Queen of Victoria company. The dress we bought was different to the picture in terms of colour, look and sizing. We have attempted to get a refund but have been waiting over a month. They are shocking with communication and are based in China. This makes it very difficult to get any response. I don't normally ever write reviews but it was worth doing for this company to STOP ANYONE BUYING AN ITEM FROM THIS COMPANY. Please look elsewhere and avoid the hassle and money loss you will incur!!
Review by Barryw Jakovac3 years ago
I bought my prom dress from this website and it was just like in the picture. Good guality and the color that I wanted. Also it fitted perfectly. I live in Finland and the shipping was fast and there was no problem.
Review by Temilu3 years ago
I am in a wedding and the bride had me and the other 4 bridesmaids order this dress. Mine was too small so I sent it back knowing I would only get an 80% refund. I reordered a larger size. When the dress arrived, it was a completely different dress, wrong color, wrong lace, wrong neckline. After comparing the dresses with the other bridesmaids, we discovered they are all TOTALLY different. Again, different lace, different cuts, different colors and vastly different lengths. We all ordered identical dresses. The company refuses to address this issue despite numerous emails. There is also no phone number to contact. So, I guess we are stuck with the dresses.
To make matters worse, they are refusing to give me a refund for the original dress. So, so angry!!
Review by Minguet4 years ago
I ordered a dress from this website and they sent the wrong size, the dress is lovely, just the wrong size has put me off from buying from this company again
Review by Junghsuan4 years ago
Very good site was very help full always reply to emails very good
Review by Hilbemar4 years ago
I bought a prom dress for my daughter at this site. DO NOT BUY FROM THIS COMPANY...SCAM! The dress is of poor quality, poor work, poor beading and looks nothing like the advertised picture. They will NOT refund my money. They are being reported to the BBB!
Review by Tissha Hordejan4 years ago
I wish I should have looked up this site before I ordered. I ordered two dresses for my daughter with the same measurements and the dresses showed up one 3 inches too short and the other, 10 inches too long. The quality was horrible and the customer service refused to give me a partial refund even thought my daughter could not wear either of the dresses. I sent them pictures as well. TOTAL SCAM!
Review by Bafford4 years ago
I ordered my daughters homecoming dress it arrived 4 days before her homecoming. The dress arrived balled up in a plastic bag. Upon looking over the dress, it was poorly stitched, lace wasn't sewn down, there were placed where the lace wasn't cut coming out over the sweetheart neckline and the string for the corset was missing so the dress wouldn't close!! I sent countless emails with pictures and measurements and finally got a response the day before her homecoming. I was told the dress was beautiful, and I should just accept the imperfections!! What a load of crap!! I asked at least 10 times to speak with a manager, never got a call or email!! I did get an offer of 5%, 10%, & 12%, however I wanted them to cover what i paid to have The dress repaired and they refused to do it!! And each offer made decreased, meaning it went from 12% to 10 and so on, per the manager and that's all they could offer!! They insisted that if I returned the dress I would have to pay for high shipping and that the dress could get lost in the mail. Really?? I guess they mean lost in their location, wherever that is!!
Never shop from this place their product sucks and so does their customer service!!!
Review by Michelke4 years ago
never do I write reviews but how I have been treated by this company and the quality of the dress left me no choice. I'm only writing this so hopefully people don't make the same mistake I did! the dress that that see in the picture is what they are trying to IMPERSONATE. it is not how the dress is going to come out because the pictures are designer dresses, it's cheaply made and very noticeable. I've tried emailing and calling the company to get a refund and all they've told me was to find somewhere to get it altered. don't waste your money, it's much easier to find a place near you that way you know how it fits and what it actually looks like!
Review by Marut4 years ago
My dress looks nothing like the picture. The material is awful. I ordered the dress a whole size up and it was way too small. I ordered a US 16 and I'm a 13/14. It was also constructed poorly. I couldn't even latch my dress. Then when I wanted to send it back and get my money back, it was some bull$#*! about I need pictures and your actual size and, can you believe this, "can you get it altered? Hope you understand". Awful.
Review by Iszlai4 years ago
Nothing like the dress in the photo, I gave custom measurements, the dress did not fit at all and the tailor did not go by the measurements, material was cheap, jewels are very cheap looking, tailoring is bad, the dress was too long, didn't fit and would not even zip. I took photos of the dress on my daughter and the reply was that they made it right and go get it fixed at a local tailor. Do not spend any money with this company. This chinese company makes a very bad bad copy.
Review by HeatherHiggins4 years ago
Complete waste of money. Terrible dress, looks nothing like the photo, and not made well at all, holes, chopped lace, crooked bodice, baggy arms, looks nothing like the photo.
They emailed me that they "suggested I overlook the tiny mistakes!" REALLY??? Money down the drain, looking to blast them on social media and the internet as well until my money is refunded for their fraudulent sweat shop activity!
Review by Taeghan Capstick4 years ago
THE HOMECOMING DRESS THAT I ORDERED LOOKED NOTHING LIKE THE PICTURE! QUALITY OF DRESS VERY CHEAP. DRESS CAME IN DEFECTIVE. I SENT PICTURES OF THE OBVIOUS DEFECT & THEY WILL NOT REFUND ME MY MONEY. PLEASE DON'T GET RIPPED OFF LIKE I DID. PLEASE DO NOT DEAL WITH THIS COMPANY!!!
Review by Hongtian Habtay4 years ago
The only good reviews for this site must be the fraudulent reviews from the company. The dress we ordered was beautiful online, but we received a terrible piece of canvas fabric that was supposed to be polyester. The sequins on the picture were nothing like the ones sewn to the "dress" we received. I can not believe that we paid $120 USD for this piece of fabric.
We will do everything in our power to make sure NO ONE orders from this company again. We are responsible for Homecoming for our school of 4000 kids and will be sure to slander and libel this company until we are blue in the face.
Review by Jagatpal4 years ago
I purchased a dress from Vicky's Dresses for my stepdaughter's homecoming dance. I paid an additional fee to have the dress "rushed" to make sure it arrived on time. The dress arrived late, so she had no dress for the dance. The dress arrived in a plastic bag, not the "exquisite" packaging shown and mentioned on the website. The dress was similar, but not even close to the quality of the dress pictured on the site. The hem wasn't sealed and sewn shut and several of the jewels on the bodice were sewn on backwards or scratched. There isn't a phone number for you to call, so the only way you can contact the company is via email. I sent photos of the dress because that is what the return policy requires to return the dress. After five emails and several photos, the company still refused to issue me a return label to ship the dress back. I am now stuck with a cheap dress that does not look like the picture featured on the website. If you do make a purchase from this site be warned, regardless of what is outlined in the return policy on the site, they will not take the dress back. I would not recommend this site under any circumstances. It's just too risky not knowing what you are actually going to get and whether or not you will receive the dress on time. The only reason I gave the site one star was so that the review could be posted. I would have liked to give it zero stars.
Review by Kleebs4 years ago
My daughters homecoming dress was horrible. It was nothing like the picture. The material was pathetic and they WILL NOT REFUND ME. DO NOT ORDER FROM THIS SITE!!!.