The toilets that I received were not as pictured on the website. I phoned to complain and was offered a partial refund if I kept them. I have agreed to this, but 4 days later, two phone calls and an email have got me no nearer to knowing what the refund is or receiving it. When I call, I have had to wait 12 minutes to get through and my email has not been acknowledged. The operative I spoke to this morning said she was sending a confirmation email to me, but I have received nothing. I consider this a very poor service all round.
Review by Darmo1 week ago
Didn’t get an answer on the live chat but other than that ok
Review by Astrolvally1 week ago
quick & easy ordering
Review by Mindauags1 week ago
I placed an order for a brand new bathroom suite, worth over a thousand pounds. As I'm 6 months pregnant, I paid extra for 2 man delivery as I cannot move a bathroom suite in my condition.
On the day of my order, nothing arrived. I was not contacted by anyone to explain that the order would be delayed, so I contacted Victorian Plumbing, and was told this was the delivery companies fault. I contacted the delivery company, and was told it was Victorian Plumbing's fault. Very frustrating.
I've now been left with the choice of either accepting curb-side delivery which I'm physically unable to move, or waiting 10 days for another 2-man delivery date. As I have my bathroom fitter booked in, neither of these options are satisfactory.
The level of customer service/help I have received from Victorian Plumbing has been awful, the worst I've ever experienced. If you are considering ordering from their website I recommend trying an alternative bathroom supplier.
Review by Anarela Segun1 week ago
Have ordered a kitchen sink and tap in the sale it was very easy to order and took seconds to place hope delivery and sink are as satisfactory then I will find out how good Victorian plumbing is I’m hopeful
Review by Ouarda Skidoodle1 week ago
grate shopping experience
Review by Sarahtheresamarie Diogenici1 week ago
Good value and efficient delivery.
Review by Sijia1 week ago
Review by Younghead Faliszek2 weeks ago
always trouble free.
Review by NormStrm2 weeks ago
Plenty of choice and options, great prices and backed by Victorian Plumbings reputation.
Review by Fergieleedsfan Babuty2 weeks ago
Great products, reasonable prices and reliable delivery
Review by Naurdian2 weeks ago
Delivery cost seemed high but overall website worked well and good selection of products.
Review by Wrenchead Marieiro2 weeks ago
I bought kitchen sink taps recently from Victoria Plumbing and a small item was damaged. I rang them with an explanation and was asked to send a couple of photos of the damage. They replaced the taps straightaway and didn't ask for the damaged taps to be returned to them, which saved the hassle of parcelling them up and going to a post office or wherever. I haven't forgotten this transaction because it meant a lot to me.
Review by Selfi2 weeks ago
Nothing complicated when ordering, not like others I have experienced in the past.
Review by JakeODJ2 weeks ago
I have bought small items before and as always the website is easy to navigate through.
My products are swift in being delivered.
Couldn't be more happier.
Review by Ramen2 weeks ago
very easy site to order off .
Review by MicGo Sirrelle2 weeks ago
Excellent products & price. Plus good customer service and delivery
Review by JackLinguini2 weeks ago
Easy to use service quick and easy.
Review by Othmar Strömkvist2 weeks ago
very quick and easy
Review by Shenitha2 weeks ago
easy to navigate website, with wide choice and great offers on stylish products!
Review by AndyP Hostess2 weeks ago
So far so good! Good choice of products and free delivery on minimum spend.