I regret not checking the reviews before ordering my dress from this site. I ordered the dress two weeks ago, and with two weeks to go until the event I need it for, the dress still hasn't arrived. For the past two weeks, I have been checking the progress, and it has always said 'Under Tailoring.' After reading other reviews about the site, I am beyond peeved, and am stressing because I fear I will not have a dress in time. PLEASE, STAY AWAY FROM THIS SITE!!!!!! My parents are just as annoyed as I am.
Review by Zoneterapeut Jemes3 years ago
I can honestly say I've never been this dissatisfied with any online purchase, ever. I ordered this dress A-lined, Mini Dress custom sized because my daughter is only 5'4" and has a petite upper body and a fuller lower body. With all of the embellishments on top I knew this was the ideal way to go. I gave all of the specifications accurately. The dress did arrive quickly and the waist fits perfectly... that's all the good I have to say. The bust is HUGE and the length goes to her knees. The bust is nowhere near the 32" measurement given nor is the length a mini. I can stick my entire arm between the dress and my daughter's chest.
I requested a refund. I've been emailing customer service back and forth for a week now. I've been bounced around between 4 different CS reps. I've sent pictures of my daughter in the dress. I sent a picture of the bust measurement and their only response is "Your dress was made exactly according to the measurements you offered. The difference is within 1 inch." I'm not sure how they can say that when the dress is completely falling off of her top and the length is 3-4" too long.
Then I offer to ship it back if I will get a full refund and this is the response I received "if you return them, you need to pay the high postage and tax, also they are easy to be missing on the return way and you will take the full responsible for the return." From this reply, I do not trust for 1 minute that they will acknowledge receipt of the return and will blame it on the delivery system.
Their next suggestion was to find a tailor to alter it... even though that defeats the purpose of a custom sized dress. I bring it to a seamstress and she says there is no way to alter it because of all of the embellishments on the top. Again, proving my point in getting a custom size in the first place. Each time I try to update customer service with where things are at on my end they keep saying "find a tailor" and "the dress is made within 1" of the measurements. I even asked for a 50% refund to somewhat compensate the poor production of this dress. They said they could offer me 5%. I told them that a $7 refund does not even come close to fixing this.
At the end of it all, I have a worthless dress that fits no one in my family and I wasted $150 on the dress (shipping included). Vickydresses.com does not stand behind their workmanship and clearly does not work to satisfy the customer. Please BEWARE of purchasing a dress from this company.
Review by Eliajalyn LockhartGray4 years ago
That $300 dress you see in a store. Buy that. Don't think you can find the same thing for cheap. This site is a fraudulent site that basically takes your money and runs, you receive a very poor quality product in return and the customer service is just awful. They not only waste your money but your time as well. Stay far away from this site. This is a lesson learned for me, I should have known, a general rule of thumb is if there is no customer care phone number on the site, it's probably not a legitimate site. I knew that and still made the mistake of purchasing. This is a fraudulent site.
Review by Fastblackmerc Fitzz4 years ago
I have ordered twice from this website. The first time we were very happy. The dress looked exactly like the picture, was true to measurement, and required very little alteration. The second dress was the complete opposite. Bad quality, the material literally looked like someone took my old grandma's doilies and created a dress out of them. The netting on the sleeves was poor quality as well. The back of the dress didn't look at all like then picture, and it was horribly heavy. I have been going back and forth with these people and they REFUSE to allow me to return it, saying there's nothing wrong with it, saying the most they're allowed to do is give me a 15% discount. I will never use this company agaim, and winter all of my friends with teenage daughters not to order from them as well. It's disgusting how they treat their customers. If they are not going to allow refunds or exchanges, they should have that clear on their website before you finalize your purchase. Not doing that just reeks of dishonesty and screams 'scam '. DO NOT ORDER FROM THEM!!
Review by Revu4 years ago
I bought my daughters homecoming dress from here last fall and I was very hesitant about ordering online! I am a very picky mom about quality but Vicky dresses lived up to my expectations and more! Her dress was absolutely beautiful and the quality is that of those you see for about $500 or more in the stores. I have toms all my friends about this site and tell to take measurements of their daughter to guarantee accurate size. This is where we will be buying all our dresses in the future!
Review by SueHarold4 years ago
I hope this will detour anyone from purchasing anything items from this site! ! The dress are fake and are nothing to what are on the site!!! A cheap ugly dress is what your going to get !!! Also it doesn't fit which you don't even want to try on because you wouldn't be caught dead with a ugly looking dress !!
The customer service is horrible!!You get dumb emails from different people which don't even know how to talk English! !! They won't give your money back and tell you to go to tailor! ! How dumb is that to go to a tailor after you have just purchased a dress for $150 not tell me who's going to pay for the tailor you got it you are!!! But who wants to take it to a tailor when you don't even want the dress because it doesn't fit and no Tailor is going to tear apart a dress that is three sizes too small for you!!!!!
I've lost sleep over this and I cannot believe how people can be so ruthless like this!!!
I even told them that I would get an attorney so I can get my money back but that didn't even work with them!!! So please be careful do not purchase anything from this business don't steal your money!!!!!
Review by Jaydon4 years ago
I ordered a dress that was depicted as an elegant Roman Goddess and received a dress with the detailing of a Roman Guard. The top of the dress was shown to have delicate foil leaves in an elegant pattern. The dress that was sent had cut out mesh leaves that are three times the size pictured and very bold and bright gold and placed in straight rows. The picture shows the leaves a a dull gold almost silver. They also threw random beads and sequins which make the dress very tacky.
We requested our money back and were offered $7.00.
To date have not received any further response to my request for the name and address of the president of the company so I can address a letter to him/her.
VERY POOR CUSTOMER SERVICE. DO NOT PURCHASE FROM THEM!
Review by Naqash4 years ago
I ordered a dress for my wedding. Came in mail with a funny smell. Dress looked nothing like the picture. It was a wjole different color. It looked like a 4 year old sewed on these ugly beads that they call sequin. They wantwd me to take pics of the dress so they could resolve the problem. Which I shouldn't have to do in the first place you know what u sent me and it is nothing like what I ordered. Still no refund. Dont waste your time or money
Review by Leoben4 years ago
THESE CHEAP WANNABE BE TRASH DESIGNERS ARE THE WORST..I DONT KNOW IF THEY ARE EVER HUMANS WITH THE MESS THEY ARE SENDING CALLING THEM DRESSES..NOT IT IS CHEAP FABRIC SEWN TO GET HER TO MAKEUP A MESS CAUSE THAT EXACTLY WHAT YOU GET....WISH I HAD READ THE REVIEWS. ..LESSON WAS SURELY LEARNED!!!!!!#PISSEDMEOFF
Review by Stheco Vakalalabure4 years ago
We ordered this dress March 10 and received it about 19 days after ordering. We were told that alterations would be a perfect fit. Well, NOT close. The length shown on the website for the dress is actually the size we received not the customized alterations that are nearly 6 feet in length. I could rant and rave, but what would that do....You cannot contact the company via phone because that doesn't seem to be an option. Each time, a NEW representative responds to the same issues. Not sure of last names, but this is ridiculous to say the least. We have ordered 2 other dresses in the past and not had such issues, but can truly say, I won't do this AGAIN!
This is the latest response we received from Vicky Dresses:
We sincerely apologize for the problems you've encountered with the product.Our factory choose the most suitable fabric for you according to the style of the dress.
we'd like to refund you some money for compensation. if you return them, you need to pay the high postage and tax, and also they are easy to be missing on the way.if that, we won't be responsible for your return. so how about we refund you 5 % dress price and you keep all the items?
5% is ridiculous. That is less than the $9.00 I actually paid for alterations to begin with. I have reported this company to Econsumer.gov and will not stop until I have results that are satisfactory!
Review by Patrieon4 years ago
LOVE URSELF AND UR MONEY AND DON'T, I REPEAT DO NOT ORDER FROM THIS SITE. THEY JIPPED ME OUT OF MY MONEY AND WONT REFUND ME. 1.) I ordered dress with expedited shipping, only to find out it wasn't coming for 15-20 days when ON THE SITE IT SAYS 3-8 days. This is passed my date that I even needed it for, there goes $40 down the drain, lol.
2.) I cancelled my order within 6 hours of ordering because I read everyone's reviews, and they then told me it was fine and my order had been cancelled, only for me then to find out I would be receiving the dress in 15-20 days (wtf??? Expedited shipping where you at???) and that I could not be refunded. I was MAD to say the least. I then continued to email this site continuously telling them I wouldn't not be giving up on being refunded and that if I didn't see $174 (lol nice an extra $42) back on my account there was gonna be serious issues, and then they stopped replying. They literally stopped replying. And wanna know the best part? I still haven't received my dress. WORST SITE EVER. Where can a girl find a lawyer? Lol. Continue on to your online shopping, just be safe, and love urself! Don't order off of sketchy sites across the world where you know "sory ma'am, no refund fo u" is gonna be in your recently deleted!
Review by Temnyanskiy Baerner4 years ago
After paying $154.99 for a custom made dress and waiting for over a month the dress arrived 2 sizes too small and of horrible quality! I have tried to contact the company, return the dress, or get the order corrected and they refuse! In an email dated November 1st 2015 they offered a 50% refund, I accepted to get it over with and they now refuse to provide the refund THEY offered! It has been 5 months and over a hundred emails with no resolve! DO NOT WASTE YOUR MONEY ON THIS SCAM!
Review by Arshavir4 years ago
Ordered a dress for a wedding. Ordered burgundy and color came out more red. Site did not allow you to see the different colors and sizing is made for Asian sizing. Asked for return and they kept asking for pictures! How can I send pics if I can't even get in and if I squeeze in and rip it's sure they'll say they can refund! Such a hassle. Basically once you order it's yours. This is how most Asian company works. Don't bother ordering. Pictures are not exact.
Review by Lalaloopsy4 years ago
What ever you do do NOT order ANYTHING from this company. The dresses received looks NOTHING like the pictures. They are POORLY constructed, ILL FITTING and the ones I received SMELLED BADLY to boot. The company will DENY any LIABILITY and REFUSE a REFUND. Look at the photos and judge for yourself. Thankfully I have a ROBUST credit card company and bank and they are going after the money for me. I also filed a complaint with https://www.econsumer.gov/en/FileAComplaint#crnt. They are a government agency that investigates frauds committed by other countries.
Review by Annka4 years ago
Bought a two piece prom dress that was supposed to be beaded on the top. The top we got was some "version" of that dress. No beading and the top wasn't even lined. Sent pictures to them and they don't seem to think it is a problem to have no lining in an open lace top. Talk about a wardrobe malfunction. Classic bait & switch. Save yourself the headache. Horrible quality & customer service.
Review by Jeaneeika4 years ago
I regret that I did not read the reviews. First, I had no idea that the dress was coming directly from China and it took much longer than stated to receive. The dress seemed to be well-made but was much to big in the bust and that threw off the fit. I sent an email and they wanted me to take a picture of her in the dress so they could analyze. Glad that I did not take a picture because from what I read they still do not take it back. I called the phone number on the invoice and it was disconnected. I sent Vicky Dresses an email that I was returning the dress to the shipper address and they replied that the address was incorrect and did not give a correct address. My credit card company said that they can not go after a refund if the item has not been returned. I am sure that Vicky Dresses is aware of that fact.
Review by DaVuPer4 years ago
I ordered a dress for my daughter it is too small and looks different from what we ordered. Lots of super cheap looking rhinestones.
I have asked for a return label and they want a picture of the dress not fitting so they can solve the dress issue. Are they kidding me.
Review by Masabata4 years ago
I ordered my size, when it came in the mail It was 5X as big as me. I had to pay $130 for alterations!! When I already payed $189 for MY size in the dress. Then on their website, they made it look like the back was out, when i received my dress, the entire back was covered with fabric. I regret ordering from them!!
Review by Mujesira4 years ago
My daughter bought a dress on this site and there was literally a BOOB PAD sewn inside the bottom of the dress. As far as I know, no female has breasts on her lower thigh. I payed good money ($150) for this dress and now my daughter has no time to get another. It looked very different from the picture and was very poorly stitched!!! PLEASE DO NOT WASTE YOUR TIME.
Review by Jerbarco Crinnegan4 years ago
I bought a dress from this website a few weeks ago and fell in love with it online, only to receive the dress being the wrong and unmentioned lace material. My "formal dress" turned out to be a horrific mother of the bride dress. Don't even bother checking out their website.
Review by Merrowval4 years ago
If i could give negative stars to a company this one has BY far surpassed any I have come into contact with and blows them all out of the water...most f-ed dress I've e
ver paid a lil under 200 for....i cld have bought sonething at walmart if they had evening wear that would actuakly look like a designer dress. So the dress had pleating work all the way around the waist and it's all uneven, ud think they would have at least measured correctly being that the pleating work is the biggest deal besides the lace on the top (which I'm not going to go into I'd be sitting here all night). Anywho, I took a pic of the front set of pleating in the middle of the dress and pinned it on both sides and so I showed by tape saftey pinned that its uneven and it all the way round. My tailor said 300, easy, just to start they'd have to take the whole dress apart and repleat the entire mid section!!...and this sorry excuse for a company...... if u want to call them that (i wouldn't on my deathbed!) Tried to tell me it's fine and then after I literally had to $#*! (which I don't do unless something is absolutely terrible cause I think doing wrong /lieing to others without putting fourth effort to show, " hey u messed up!" before you get $#*!ty on them isnt cool. So they told me they would refund me 8!% of my dress price..dude that's less then 15 bucks! I was this is a joke right!????....so i asked for a return label at thier expense, they told me again 8 %.....so i was like, u pay for the money to send it back and u can keep my damn money just so u can see how $#*!ty ur dress is and I'll mark everywhere it's messed up so they know! Don't order from this place or any knock off...it's no sherri hill....not what I got! Get what u pay for right!
Rochelle....pissed off that a company and people don't do what's right, no wonder we live in a $#*!ty world, it's because of the people like you!
Review by Rasell4 years ago
We purchased a dress with a beaded bodice. The picture on the website was ornate and beading completely covered the bodice. The dress they sent had an ugly inferior design and they refused to send the advertised dress nor refund any money. I can see from other reviews here we are not the first suckers. Hope others will check here before throwing their money in the trash.
Review by Buttetcup4 years ago
Vicky dresses is uncooperative. The dress I ordered was nothing like it was in the picture. The dress cost me $153 and there was no way it was worth that much. The dress didn't even fit me and they still would only I refund me 10%. If you're thinking about buying a dress from this site, please reconsider it.
Review by Vitrix4 years ago
I wish I should have looked up this site before I ordered. I ordered two dresses for my daughter with the same measurements and the dresses showed up one 3 inches too short and the other, 10 inches too long. The quality was horrible and the customer service refused to give me a partial refund even though my daughter could not wear either of the dresses. I sent them pictures as well. TOTAL SCAM!
Review by Piwee4 years ago
DO NOT ORDER FROM THIS COMPANY!!!!! We ordered a dress for homecoming and it arrived a size too small and missing the eye and hook at the top of the zipper (to hold the two sides together) which made it impossible to zip up. 26 emails and pictures as requested to verify complaint and they refuse to honor a refund. They even had the nerve to admit that mistakes happen and I should just take the dress to a tailor (at my own expense) and have it fixed or I could return the dress for 5% of what I paid for it but would also have to pay for "the costly shipping". This company is neither reputable or reliable so don't make the mistake we did! If I could give a rating of 0 I would.
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