In today's age of easy returns for customer loyalty, VICI makes it awful. BEWARE, if you get any kind of a discount, they will take it away when you return your purchase - no matter what the reason. Bad sizing, poor quality material, or the fact that you aren't one of the 2 bone-thin models on their website so the clothes look no way similar on you. I would steer clear. I tried two significant orders before a trip and wound up empty handed and searching at the last minute for something to wear, not to mention a lot of "store credit" money I am in no mood to spend. Shameful.
Review by Melwall1 month ago
NO RETURNS - ONLY STORE CREDIT. Clothes don’t look ANYTHING like the pictures. Very disappointed
Review by Brousse2 months ago
I ordered a dress for an event and it was too big and had to send it back. The quality of the dress was very nice and looked like the picture! I found the return process very easy. However, they do not give refunds just store credit. I didn't mind as there were several items I wanted to purchase. I will buy from them again!
Review by Htaeh2 months ago
The products are very nice, but the customer service is severely lacking. If you hear back from them, it's days later and you get back a quick answer with very little professionalism or customer courtesy. And, you may have to email multiple times to get an answer. Further, there are no refunds or exchanges. Only store credit. If you order online and it doesn't fit, they won't exchange it for you. The items I got are super cute and good quality. It's just the customer service that has sent me shopping elsewhere.
Review by SheBearS Fouret3 months ago
Brought 349 dollars worth of clothes I have never heard from them again if people and friends ask me I will tell them it’s a scam don’t buy off these people the good reviews are themselves reviewing their own website!! You have been warned
Review by Sylus3 months ago
As all other reviews mentioned, the design of the clothing is very cute, yet the quality is very poor. They charge $48 for most of my purchased items (I bought 4 tops) but they should only worth about $10 each. There is no lineing and they are so wrinkled that I will need to iron them first before I wear them. I will never buy them at full price again maybe when it is on sale.
Review by TaraBURCHETT Naujoke3 months ago
I bought from them because of IG bloggers promoting them so heavily - but I've been so deeply unimpressed. My largest complaints: 1) no refunds, only store credit. So I returned things that did not fit, and have to order again from this company I don't like. This brings me to 2) processing time is very long. Both orders I've placed have taken 5+ days for processing before shipping out. That's longer than represented on their website. If my next try at using up this store credit doesn't result in any good items, I'll just take a loss on that credit and eat the $150.
Review by Jordan Even3 months ago
Horrible. Ordered two dresses from here and they were both horrible quality and not true to sizing listed on the websites. No wonder this company doesn’t accept refunds.
Review by Conzilia3 months ago
First time client, decided to place an order with them. Ordered this cute white babydoll dress for an event. The order came after 5 business days, but my surprise was when I opened the bag and they sent me the wrong dress, an ugly, cheap made, YELLOW dress. Gave them a call, no resolution, apparently they were sold out of the original dress that I ordered so they decided to sent me a dress of their choice. This is so frustrating, NEVER again.
Review by Einsteinagogo3 months ago
BUYER BEWARE OF RETURN POLICY!!!! If you are not sure how an item will look on you....,don’t order. VICI return policy is the pitts.... I ordered two items and they looked nothing like they did as pictured. I was surprised to learn you could not receive a refund.....even if you returned within a day!!!!! Store credit only is pitiful.......mainly because .....it is not like a store where you can try on before you buy.... Never again. I will stick with Revolve and all others that have easy and great return policies😡 Quality is not that great either......
Review by InnoLas4 months ago
They have my money, but nothing about sending me my order. Been a month now, stay away :(
Review by Lovelia Sandino4 months ago
SUPER inconsistent sizes! I've ordered several things (mostly tops). I'm a medium in everything else. With this site a medium MAY OR MAY NOT fit. it's very frustrating. Same with the quality.
Review by Pradeepa4 months ago
The clothes are so so cute but the quality is TERRIBLE. I purchased from them twice hoping it was just a fluke that the quality of my first order was bad. The second time was even worse. Sizing was wrong on the website and the sleeve of one of the dresses had a hole in it where they didn’t even sew the seam. I fixed it but because there wasn’t enough fabric because it had been cut cheaply, the sleeve was significantly smaller then the other. You are getting SHEIN quality for 5x the price. It bothers me that bloggers are raving about their clothes because they are getting them for free. Do yourself a favor and don’t order from them
Review by Gifting Jagodschinski4 months ago
love their clothes, everything always looks like the pictures. I recommend this store to everyone I know
Review by Richik5 months ago
LOVE this brand, the quality and the selection. Thank you for always having great customer service!
Review by Jakey5 months ago
My clothing from this company was very thin....see through..they advertised it as a nice dress
Review by Trhyolmepeson5 months ago
Cheap yet cute clothes. Quality is dirty cheap for the prices you're paying. They throw on a VICI tag on a poorly made piece and photograph these outfits gorgeously. I must say I gave them 2 stars because their customer service is great. But in terms of quality of clothing, I'd stick to forever 21 or any other fast fashion. Definitely not worth the $$.
Review by Celestin5 months ago
I've ordered a few items from Vici, all the pieces were really beautiful and unique. My only complaints is they run a little small, I usually wear a medium but they were tight. One of the dresses was so short that every 5 steps I take, my butt cheeks are exposed so I could not wear it in public. I will only order the maxi dresses from now on.
Review by Cillin Thertia5 months ago
Bad quality and cheaply made clothes...first time buying from them and I'm sure it'll be the last one...very very disappointed customer here!!!:/
Review by Lalacucu Tichborne6 months ago
Overpriced poor quality items. Worst part is once you realize how awful the item (s) is, it can only be returned for store credit to buy more I'll fitting items
Review by Loraina6 months ago
Poor quality cheaply made clothes. I bought my daughter a pair of shorts that I paid 50 dollars for I washed them on gentle cycle so she could wear them this weekend and they shredded. I will never get anything else from there.
Review by Liselore7 months ago
BE CAUTIOUS of Vici -- online retailer of women's clothing and accessories. I have purchased several pieces from them. The photos on the website are not accurate depictions of the item you are actually buying. You are buying a cheaper knock-off. The photo is much nicer than reality and the color of the clothing in the photo is not accurate. For example, the photo showed I was buying a color block cardigan in black, white, dark brown. What I got in the mail was dark green, gray, tan. The return policy is store credit only! Also beware... I had a sweater in my shopping cart but decided not to buy it. I did not remove it from the shopping cart and just logged out. Several days later I got an email saying that the item was billed and shipped to me. I have no recourse but to return it for more store credit. This item was also not as depicted in the photo. Please be very careful with this company. You are better off ordering from a reputable online seller. Quality of the clothing is decent and items were shipped fairly quickly. However, you are not buying the item you see in the photo, it is a cheaper knock-off.
Review by Oddbjã¸rn Farha7 months ago
They are basically selling terrible quality clothing straight from China and advertising it as an upscale women’s boutique. The pictures on their website are far from what you actually receive. The material is beyond cheap and thin!! I was so excited to order from them and was left extremely disappointed in all 6 of my items. Not worth it!
Review by Delton7 months ago
I ordered a couple tops and a sweater. Nice quality, no problems. Would order from vici again.
Review by Burty7 months ago
Excellent customer service. I needed assistance with a recently placed order and Ashley was able to resolve my shipping question over the phone immediately.