This was the first time placing an order from this company, and I am always a little apprehensive when dealing with an unfamiliar business. The ordering process was clear, straight forward, and quick, and the product I ordered was fairly priced. Much to my surprise, the order arrived three days later (I was expecting it to take at least a week or more), and the contents were accurate. The customer service department appears to be very accessible, with quick responses.
I will likely order from here again.
Review by Calorimetri3 months ago
I am very happy with this company! I get my pets meds much cheaper than I've paid in the past. The best part is they have text message reminders for refills that you can reply-to and order directly from your phone or you can specify a timeframe for another reminder if you are not ready for a refill. Super convenient! So far, I am very happy with them.
Review by Missthaixo3 months ago
Couldn’t be happier with the service! First I had a question about my order and talked to a very nice young lady who was happy to help.The company has excellent and quick Communication skills to let you know what going on -Thank you Sam. In today’s world where so many companies have Automated phone service it’s nice to see a company that believes in good old fashion customer service they have earn our business.
Review by Africk3 months ago
Kylie was everything you expect in customer service but rarely find--pleasant, quick, efficient, and solved my problem. There was an error made the last time I ordered--I paid for 10mL but only received 5mL. I only discovered this problem after running out of the eye drops. While I was communicating with Kylie, she had the order filled by the pharmacist and picked up by the carriers who just happened to be picking up! She sent it "next day" delivery and I will be received the drops tomorrow! Kylie is a wonderful asset to VetRxDirect.
Review by MikeGreen4 months ago
Kylie was so helpful with filling my order and upgrading to 2 day shipping. Customer service was brief, excellent and outstanding.
Review by Hisinaiken4 months ago
Great service and very responsive. They helped me expedite my prescription and updated my delivery address. Also, like that they bottles were bubble wrapped and taped to prevent leakage and protect products. My dog like the treat too. Thanks.
Review by Hurly4 months ago
Overall, this is a great company. I'd love to give 5 Stars but lack of someone on weekends & after 5pm to speak to left me a little disappointed. The service I did get during their hours is fantastic!
On a side note...my little Yorkie is a very picky eater & does not care for most snacks or treats. Vetrx set a sample of a naturally made treat & my little finicky man gobbled it up. Not only did we get his meds at a lower cost than the vet but we also found a treat he will enjoy! Thanks Vetrx!!
Review by Qihui Kalif4 months ago
Used the chat service, where Kylie was extremely helpful and was able to resolve my issue right away. Awesome customer service!
Review by Micheii4 months ago
EXCELLENT, EXCELLENT, EXCELLENT". very friendly and helpful staff. consistant quality product. plus super fast reliable shipping. been a customer for three years and have always had great service.
Review by Siegerdina Kratzmann4 months ago
My vet charged me 2x the cost for the supplement I found on this website. Plus, the vet called it a prescription, charging me an office visit and forcing me to endure the unpleasant act of dragging my cat to their office.
Amazon requires memberships and they tax this supplement.
Supplements are not taxable in my State.
VetRxDirect saved me a lot of money. Free shipping because my order was over $49 (I think). The order was processed fast. And I feel better knowing places like ebay and amazon are not getting high fees from vendors.
So, I am no longer controlled by local vets, I saved $75, I kept the profit in the vendors pocket not some 3rd party.
Review by EvolutionCustomCycle4 months ago
I have never had any problem with this company , But I ordered 3 med for my dogs they shipped on not the other ones what is the problem . If their is a problem please text me II need these meds. thesis why I choose to use the company. Nancy Young
Review by Stiina5 months ago
I would like to send kudos to Customer Service rep Farrell. I spoke with her over a product that was not a fit for our furry kids. She helped facilitate and quickly rectify a miscommunication that occurred as well. She was professional and proactive and friendly- every thing a customer needs to hear and experience when going through a problem with a purchase. I hope if you have to call for anything you reach Farrell - she will see you through a resolution. Thank you Farrell for your help. We truly appreciate you!
Review by Jram5 months ago
For a company that advertises ease of use and Auto Refill they do niether. Not automatic, not ease of use. Got to call each time or buy a cell phone so you can receive a text???? How is this automatic. Any one of the other online pet med companies have true auto refill. ie...you sign up, it comes in the mail on regular basis, no text, no phone calls, no run around with computer chats!! If you want true auto refill without the bs use pet meds or chewy!
Review by FrankDavid Tourney5 months ago
great experience, took care of my cat nibbles
Review by Soonu5 months ago
Great service! My pet's meds came quickly- and since it needed refrigeration, it was cold packed! Very reliable and I trust this company with my dog's medical needs. Thank you!
Review by MrShad6 months ago
VetRxDirect contacted me because they noticed the expiration date on the product I ordered was just 4 months away. They checked with their supplier and couldn't get one with a later expiration date. They offered to ship the rest of my order with no shipping charge if I wanted to cancel that item, even though it no longer met the minimum for free shipping, or if I still wanted the item they'd give me a discount. All of this was done the same day I placed my order, and it shipped that day as well. I don't know any other company who would check expiration dates much less immediately contact the customer. Superb customer service - they're now my first choice for pet products!! P.S. Their prices were the best too.
Review by ClintandGeri6 months ago
Great price, and a wide selection of options.
Beyond that I have found the customer service personnel tremendous.
Their was a slight communication breakdown between my vet and VetRxDirect, and I asked for help.
First thing I liked was a very fast response from Tyler, a great communicator from my perspective. He “problem solved” the issue and stayed with it till complete.
That meant a great deal to me !
Review by Kenrick6 months ago
It's really a pleasure to do business with VetRx Direct. Lately I don't find many companies that show such efficiency and even took the time to put a little treat in the package. What a really nice touch ! I so appreciate the little things.....and I would highly recommend VetRxDirect not only for their great service.....but also for the prices. Way to go VetRx........nice job ! And I will be sure to tell my friends for all their fur baby needs. Thanks again !
Review by Mea6 months ago
VetRXDirect gives consistently good prices and always responds quickly and personally to requests to make changes to orders or even to apply that season's discount when I've forgotten to do so. Truly fantastic customer service!
Review by Liagre6 months ago
This is one of the best online pharmacies ever. They are so easy to work with. And orders are always processed quickly. I just received an order with a spilled medicine and the pharmacy tech Gabby was awesome. Took care of everything very quickly and is sending a replacement. I will never go anywhere else for my kids meds.
Review by LaFonya6 months ago
I had some issues with their text messaging re-ordering system. After communicating back and forth with their customer service team, they helped right the wrong and acknowledged my initial frustrations, which I greatly appreciate. The medication I order for my dog I cannot find through any other online pharmacy and it’s extremely expensive when ordered directly through my vet. I’m grateful this pharmacy has it available and at a very reasonable price point.
Review by SMahrotri7 months ago
Hello, I had an issue with the mail carrier not delivering my VetRx Direct package to my home, but I worked with the VetRx Direct Customer Service and they were fantastic my kitties got their replacement FortiFlora in a timely manner. Thank you VetRx Direct!
Review by Ehman7 months ago
I have been ordering transdermal medications for our kitty Dinky for the past several years due to his ulcerated mouth (stomatitis). Rubbing prednisone on his ears is far easier than forcing pills into his inflamed mouth every day. My vet does not carry transdermal medications so their office was happy to fax my prescription and refills. VetRXDirect has been critical to my kitty receiving medication without pain or stress and I am forever grateful to them. Their prices are very reasonable and I usually order on a Sunday and pay for two day business delivery so I have the meds by Wednesday. Email response from the company is extraordinary and I have become very dependent on their services.
Review by Nkusto Dromard7 months ago
Extremely fast shipping! I was so pleasantly surprised to receive my order quickly. Great customer service!
Review by SeaBrat7 months ago
For all out there who are moms and dads to fur babies and any other of God's beautiful creatures, and should they come to the point where they need medication for which many may not be able to afford - VetRxDirect Pet Pharmacy is the one to contact. I am a hospice mom to senior fur babies and others. My one boy, Baci, is a hospice senior Shih Tzu who has severe congestive heart failure. All of those working at VetRxDirect were so kind and compassionate with Baci's situation. They contacted my vet directly to have the prescription sent to them - they did the calling and my doctor's office faxed to them immediately; they emailed me with each step they took; and simply reading their kind words gave me comfort in knowing that Baci's prescription would be forthcoming in a short period of time - which it did and I was shocked as his medication was running very low. Their prices are amazing and they even have a promo code. Today in my email I received a discount on my next purchase. It made an extremely stressful time in my Baci's life much, much less stressful. My vet's office, with all of their wonderful staff, and VetRxDirect, have given me the comfort in knowing that I can order and receive Baci's prescriptions in virtually no time. Thank you so much and God bless you all.