They sent my package to my old address across the country instead of my new default address. My new address was already in the system as default and I have already received something from them here. No idea how this package went to the other one. But when I called to ask for a pre-paid label to my address so that I can send it to the person who received my package, the customer service blamed me for what happened, saying I must have changed the address. Why on earth would I do that?! I already paid close to a 100$, now I have to pay even more to be able to retrieve my package from another state. I was not even angry when I called them, but the customer service rep raised their voice scolding me like a child with the most utterly Southern accent one can imagine. What an unprofessional service. I am taking my business elsewhere.
Review by Bullbar1 year ago
Not only do they have affordable medications for my dogs, I'm talking more then half the price then our vet was offering! They have fantastic customer service. I've only had need to call them twice, but each time the issue was solved in a professional and friendly manner.
I will continue using Vet Approved RX and would recommended you give them a try.
Review by FrozenPickaxe1 year ago
Yea its cheaper than other sites but that is if they have what your pet needs in stock . They put orders on hold w/o a phone call while your animals suffer w/o pills because they close at 5 and no pharmacy on weekends.
Review by Dzontra1 year ago
After a year of being a customer, very disappointed in last contact.
It was time to refill my prescription for Apoquel, and I saw that their price had risen substantially. I looked around, and found other companies had not raised their price. So I called them, hoping they would at least match their previous prices (I wasn't even asking for them to match the other companies, whose price was lower than their previous price; I wanted to try to stay loyal to them). I received a reply letting me know that they could not lower their price, it was out of their hands due to the company that made the drug. I wrote again, hoping they would make an adjustment since I had been a loyal customer. They told me they could give me a "one-time" code to lower the price to their previous price. They were less than friendly. That meant I would be paying the higher price in the future. And the code they gave me didn't even work. That's when I told them I would be writing online reviews about my disappointment with them. Only THEN did they change their tune, and a representative called me to see if they could make things right. Too late. I contacted Allivet. They guarantee lowest prices. Not only was their price substantially lower than Vet Approved RX, their service was exceptional - I received my purchase very quickly. I recommend Allivet.
Review by Leyu Kman1 year ago
I'm a long time customer and have always received EXCELLENT customer service from US based staff who actually WANT to provide positive customer service. And the prices are very fair, with fast shipping. I've referred many other customers to VET APPROVED RX because of the excellent service I always receive. Why would I ever consider sopping elsewhere? THANKS!
Review by Sagiv Vilagrand1 year ago
DO NOT trust this company. I ordered insulin from them for my cat. It arrived hot. They were not willing to resolve the issue. TERRIBLE CUSTOMER SERVICE!!!
Review by Muhie1 year ago
Do not spend your money here. They have zero empathy towards your animals and couldn't care less if your animals die because theyre out of stock. No email, no call to let you know- just a charge on your credit card and no package. Pathetic and exceptionally condescending customer service. They couldn't pay me to shop here again- I'll literally go ANYWHERE else.
Review by SadiMac1 year ago
I recently published a review regarding issues I experienced with quantity (size), pricing, and stock from this company. Consequently, I received a phone call from the company, and we discussed, clarified, and resolved the former issues in a friendly and professional manner. I am very impressed that this company would take the time, energy, and initiative to contact its customers regarding good, bad, or indifferent feedback. Why would I not want to do business with them? So, give this company a try. Believe me, you won't regret the prices or the friendly Customer Service.
Review by Norgoplaz1 year ago
Excellent customer service. Received meds quickly.
Review by TechNow Szambelan1 year ago
I have been a client/customer of this company for years. Their prices are highly competitive, their service is great, but the best part is that they are polite, accommodating people to deal with on the phone. These days that can sometime be a lost service. It is refreshing.
Review by Aiaz1 year ago
I love vet approved RX the prices are great. It was easy to start my account the delivery is fairly fast and it comes right to my door. Its cheeper then 1-800 pet meds, and much cheeper than the vet. I would recommend them to everyone.
Review by MikWcustomer1 year ago
They make the process easy and convenient.
Review by Keerthanan1 year ago
I love my experience with your company. Everything went great. Got my order in 2days. Thanks!
Review by Amainer1 year ago
I'm Susan , the one who placed the order for Luna's Apoquel, and you are always polite, happy and a pleasure to talk to.
Thank you for you wonderful customer service and friendly people.
I have recommended you to another woman who needs Apoquel for her dog and told her how wonderful you folks are.
Keep up the great work.
Review by Curtistine1 year ago
I am saving $35.00 on one prescription for my dog. It is easy to refill and return service is excellent!
Review by Felicle1 year ago
Great prices even better customer service. I would recommend Vet Approved RX to all my friends and family.
Review by Agedboy Demaske1 year ago
I'm impressed with how easy it's been to get help from Vet Approved Rx and pleased with their responsiveness and email updates at every step. So glad I found this resource.
Review by Ebelia1 year ago
Good service. Nice phone reps
Review by Jambalaya1 year ago
Fast shipping, Item is always in stock and easy and quick transactions!
Review by Preetam Acheampong1 year ago
Cheaper than the vets office. An effortless transaction and FAST shipping.
Review by TijmenGameKillerNL1 year ago
They seem to have good prices and customer service when you call. I have two problems..1 Their contact with my vet takes too long with minimal follow up. 2 Hard to track shipment and status. Pending and or Completed doesn't tell me a lot. Need email when shipped with link to carrier. Did get email that it was delivered. No problem with refill other than tracking/shipping info. My dog is taking heart medicine so if it is not going to arrive in time I need to make other plans.
Review by Yaffe1 year ago
They are quick to process my orders and save me 50% of what I was paying through the vet!
Review by Hristofor1 year ago
Good selection of products.
Review by Deboooraaa1 year ago
Service and attitude great. Price continues to escalate each time I purchase.
Review by Celeste Griesse1 year ago
I appreciate the timeliness of receiving my dog's medication,Apoquel. It is imperative that there is no interruption in the administration of this medication to effectively treat my best friend's Atopic dermatitis. I know VetApproved Rx is reliable and provide the best prices. Thank you.