ordered may 28th. Just arrived today. Never got a real response from customer service. No phone number to speak with anyone. It doesn't come with a tub and if you open ot, no refund. Absolute scam. They have blocked every review on their site I've tried to post.
Review by Chermy4 days ago
Got my unit today after an 8 week wait and used it as described. I am a 70 year old Male and was a heavy smoker and drinker most of my life. There was NO change in the water color after my first 1/2 hour treatment so I did another 1/2 hour and nothing. The array portion of the unit just sits in the water and does nothing. All the lights worked as described but you could drink the water after an hour because it was so clean. Anyone in for a class action lawsuit? [email protected]
Review by Phantomflyboy Naiyar2 weeks ago
This piece of crap finally came after 3 months. After looking at it and looking at reviews we find it is a scam. What to do? First, its a waste of time to try and get a refund from them so CALL YOUR CREDIT CARD COMPANY! Mine refunded the money back to my account and put in a report to their fraud department that would be talking to the company. If enough people do this they will no longer be able to process payments and will be shut down. Dont let scam companies like this bilk money after innocent people wanting relief.
Review by Bafford4 weeks ago
I have been waiting for over 8 weeks for my product. They immediately charged my account and now I can't even get an updated tracking of how long it's going to be to receive it. Would never recommend this company!
Review by Carclo Snouck1 month ago
I have contacted their customer service email and have received canned responses. Supposedly my order shipped May 19th. I requested cancellation several times and now the tracking link says the shop doesn't exist. I'm contacting the BBB in Fremont CA on Monday. Very Crate's address is 2867 Sterne Place, Fremont, CA 90555. If I could leave negative stars I would.
Review by Cipac1 month ago
I ordered off of their site on fb and that was 3 months ago. I'm trying to figure out who to report them to. Nobody at Customer service and they keep blaming covid saying nobody at factory.
Review by Halenfan Husbands1 month ago
Ordered during the pandemic, back in April from an instagram ad. Its July 16th and I still have not received. No customer service. Clicked on their FB link it takes you to a page for dogs. I'm disgusted and will be reporting them. What's funny is that their website tells you not to contact your bank or something like that and just wait for it to come so you can return it. Very mad at this whole thing. They took advantage of the pandemic.
Review by Glassdaisies1 month ago
They don't have a phone .. Number their page doesn't exist anymore...& There no way to communicate after paying... They are pieces of $#*!!!!
Review by Raqeeb Lagopoulos1 month ago
I fell for the scam too, ordered the foot spay and Very Crate said it was shipped on May 4 but still in California. I agree big scam.
I tried to cancel and got this automatic response and nothing, took me for $125.73.
Review by GentleTouch1 month ago
You won't get it if you buy it mine has been waiting since May waiting in California and they say please wait and they can't give money back since it has shipped! Bull crap! I'm going to my bank and let them know it is a fraud!
Review by Karazy1 month ago
I ordered this product almost 2, 3 months ago and have not been able to track product and they are not trying to refund my money. Contacted USPS and told me to contact them. They have not returned any contact and it looks like they took down their website. What do I do now??
Review by Nandi RAWsilk1 month ago
If I could give a negative 5 star I would. Took 30 days to process (there goes the 30 day guarantee). Took 30 more days to receive. Then the product did nothing. The water stayed clear after three attempts. Obviously we all have toxins it should have done something. But it did nothing. Emailed 3 times no response. Called the voicemail said we only respond through emails. Had to call CC and do charge back people like this should be hung for thievery.
Review by Zorroant1 month ago
HORRIBLE! Don't buy from here. I'm going on for months and still haven't received!! HORRIBLE! The lady that responded twice is a joke!
Review by Margatet2 months ago
I order two footbaths from them on the 12th of March and they've done nothing to resolve this situation except ignore me after taking my money. Their policy says 30 days is the limit to complain yet their website says that it's going to take longer because of covid but they haven't changed their allowance for complaints to be any longer. Terrible to non existent customer service.
Review by CDWhite2 months ago
Don't waist your money. You will never receive your order. Waiting since March. No updates. Asking for refund or resend me another order.
Review by Stilt2 months ago
There are two strong reasons not to purchase this product. 1) It creates the appearance of fake toxins in the foot bath to make you think it is cleaning out your system. 2) The company is unwilling to cancel orders -- I sent multiple emails to them with automated responses which ignored the substance of my request. Dont make the same mistake I did.
Review by FabioHouse2 months ago
This machine is a waist of your money. It does what it says however it does it with or without someone's feet in the water... I tried it empty and got the same result as I did with my feet in water. Waste of $120.00.and company is not good on their promises or trying to refund a customer.
Review by Harion Salzman2 months ago
I ordered a foot spa for my wife for Mother's Day and didn't receive it until well after Father's Day. I tried to return it but they would not accept it because I had opened the original shipping bag. The spa was still in its original sealed package inside, but they still wouldn't take it. These people are crooks selling a modern version of snake oil. AVOID THEM AT ALL COSTS!!!
I have also learned that these products are not proven to do anything at all. The water changes color due to other reasons. You can turn it on and watch it change color without your feet in it. Any "good" feeling you might get from it is all in your head, and from warm water moving around your feet. I can get that in a bath tub. The people ate Very Crate are thieves and are willing to work hard to get your money. Don't be a sucker like me.
Review by RodHB2 months ago
DO NOT LET THEM GET AWAY WITH STEALING YOUR HARD EARNED MONEY. AFTER THEY HAVE IGNORED YOU, AND MADE PROMISES TO REFUND (AND DON'T). DO NOT TAKE THIS LYING DOWN. FILE A COMPLAINT WITH YOUR BANK TO OBTAIN A REFUND/CREDIT ON YOUR CREDIT OR DEBIT CARD. THIS TAKES A LITTLE TIME, BUT IS WORTH IT. THIS IS THE ONLY WAY YOU'RE GOING TO FIGHT FOR YOURSELF. FILE WITH THE BBB (BETTER BUSINESS BUREAU), STATE ATTORNEY GENERAL'S OFFICE, OR IN FLORIDA, THE DEPT OF AGRICULTURE CONSUMER AFFAIRS. THIS BUNCH OF THIEVES NEEDS TO BE SHUT DOWN AND INVESTIGATED. **DO IT TODAY***
Review by Bafford2 months ago
On March 26, 2020, I made the mistake of ordering their foot bath with basin. On April 13 tracking said it was in Inglewood CA. By end of April I tried to contact VeryCrate to see where the foot bath was..."Its delayed". End of May still in Inglewood, CA. It finally got delivered on June 16 without the basin..which has never showed up. Emailed VeryCrate for authorization to return the foot bath on June 17 and to get address to send it to. By June 28th I still hadn't heard back. We were going out of town for a week. You only have 30 days to return the product so I sent the item back to the return address on the package when I received it. Two days after I returned product I get an email with a different return address. Advised VeryCrate where I sent it since I hadn't heard from them....their answer is we can't help you. So I am out $149.99. They have the product and my money! This has been an awful experience. Total rip off!!
Review by Jamaliah2 months ago
Two months ago I ordered their product because it sounded like an awesome foot spa. They said it would take a while to ship because of COVID-19, so I waited and received nothing. No tracking number to track where it came from, no order number to prove I bought a product from them. Save your money. Try to buy from someone reputable. These people are thieves. They do not provide a proof of purchase.
Review by Liki Khuyag2 months ago
Ordered March, 31, 2020 took my money right then, nothing was mentioned about shipping delays etc. I have called the customer service number and get a recording, send emails and get canned responses. Asked for a copy of my shipping label received that from Jasmine Q from [email protected] went to the USPS tracking site and they are awaiting the item. It is now May 28, 2020 and still not in the USPS system. I have sent all my documentation to the State's Attorney General.
Review by Fanyi2 months ago
This place is a total SCAM. Do NOT buy from them. I ordered this system only to find when it arrived that it was JUST the ionic device, not a TOTAL foot bath. You pay over $100 and you don't even get the TUB to soak your feet in! So immediately I decided to send it back. I opened the box to just LOOK at the product, didn't even touch it, just wanted to see what I paid $100 for since I expected it to be the total foot bath for that kind of money. So I decided to return it. When I wrote to them about returning it, they said first we need pictures of the product to make sure it's "unopened" so I took pictures of the box and opened it to show them the product which had NOT been opened or even touched. Based on the fact that I OPENED the Styrofoam that covered the box, they said, NO REFUND as you "opened" the box. Total scam. And you don't even know the refund policy till you OPEN THE BOX and read the pamphlet inside!!! I am reporting them to the BBB.
Review by Quintavius Rehankova2 months ago
If I could give no stars I absolutely would..I ordered a product spend over $100 back in the beginning of April. I still have not received my product as it's 3 months later. I've tried to track the package and it still says no ship date yet. I've contacted the company five emails and two phone calls with voicemail with proof of purchase attached to emails and no response except an automated generated response that says we put your refund request at urgent a customer service chairperson will be contacting you the next business day. However no actual person has contacted me from the company about my refund I would not order from this company they do not have good customer service. I understand that covid has happened however you can't blame everything on covid-19 I have ordered from several other places and my packages have come during. so why do I not have my package from this company and why has no one contacted me in regards to this issue and why is there no delivery date on the tracking number. Beware of this company do not buy from here. their site says excellent customer service and 100% customer satisfaction and I am not satisfied.
Review by Panvrla Dert3 months ago
I wouldn't order this, I ordered it and it took almost 4 months to get here, then I saw on the news where the color does not come from your feet it comes from the inside medal of the machine. It's fake. I tried to send it back because most companies have a 30 day return, guess what they only will take it back if it hasn't been opened. Out almost $100 for something fake. It's a complete scam