In planning a 5 week trip to Europe for our 15th Anniversary we made about 3 dozen reservations and ticket purchases online from Milan to Sicily and in between along with various other countries everyone was very helpful everywhere else.Venezia Unica Tourist City Pass Company is BY FAR THE ABSOLUTE WORST when it comes to customer service (or lack of)!!! These people ignore your emails, hang up the phone, and quite frankly are rude and lie about everything "IF" you ever get a response from them.
BUYER BEWARE!!! True, I admit that I made a mistake when I downloaded their APP and entered the tickets ($186 for 2) just to have them ready for our visit to Venice in May 2019. There is NO WARNING that once you activate the tickets it initiates you first day of use. All it said when buying the tickets on their inefficient website is "Tickets are valid for TWO YEARS". If you are do choose to buy from Venezia Unica Tourist City Pass DO NOT ACTIVATE THEM as I mistakenly did. You will then be ON YOUR OWN because these people are useless when it comes to customer service!!! We ran up over 30 dollars in long distance calls just to finally be told that "This happens all the time". All you can do is fill out a report and HOPEFULLY someone will get back to you.
After a total of 63 emails (SIXTY THREE), I was told that it was my fault and that all I can do is bring it with me to Venice in May and take it to the office. I am assuming that my purchase will be ancient history by then!! Goodbye $186 + $30 in calls + many hours of emails and my time.
MY RECOMMENDATION... STAY AWAY!! Buy your tickets for any attractions in Venice from the individual sites. More time consuming up front but at least you won't get ripped off and deserted like we did!
Review by Niharika6 months ago
We got the Venezia Unica SAN MARCOS City Pass and it was a waste of money. They do let you enter with skip the line in San Marcos, but not to all the areas. only certain parts. Better get a all included ticket.
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