Item not delivered. When you make some mistake in the shipping address, your parcel vanish.
Of course this is your fault, but why won't they put return address on the parcel?
Support is helpless.
For me this is unacceptable.
I've made mistake in the postal code, and the parcel was lost.
I'm very disappointed.
Review by Macrkensy4 years ago
This is the first time I have ordered from them. The adult toy was ordered as part of a birthday gift. Unfortunately it was faulty and now I am having to go through the added expense of returning it. Waiting for authorisation code, trusting this will come in time before the 14 days of trial period is up. Very dissapointed.
Review by Sanith4 years ago
A few days quicker than I thought it'd be, but when I went to pick it up from the depot the item was a little bigger than the jiffy bag it was squeezed into, hence it'd split. Got a knowing nod as I was handed it the package. Would have preferred to have just been handed a properly sealed package.
Review by Oska5 years ago
Don't ever buy this product the name does not match, I was so disappointed I used my fingers instead never again.
Review by MarieTherese Burchfiel5 years ago
Got to have a look, definately converted from Ann summers, arrived real quick and over the moon with goodies,had an issue with wrong item sent, staff only too pleased to send another.Really friendly on phone. I will use again!!
Review by Ophir5 years ago
Grate box of litle box of toys
Review by Graeham Lieven5 years ago
Only part of order supplied and no explination given or timescale of completion. Free gift out of stock and no replacement given, no discresion... This survey being the main example. Will not be using again.
Review by JBelle Stibilj5 years ago
Fast and prompt delivery and top quality goods
Review by Jijong5 years ago
Gorgeous dress, great posting time. No problems at all, will deffo shop here again :)
Review by Trekup5 years ago
Wrong colour sent , unable to contact so have kept them , a bit disappointing but ok !
Review by Suqi5 years ago
I got myself some adult toys and will definitely be shopping there again
Review by Samarjit5 years ago
I was pleased with my items but paid for the next delivery snd didn't get it. I emailed them but no one got back to me.
Review by Glaivs5 years ago
Im very happy with service communications .. Prices of outfits 5 stars highly recommend and will be back for more thankyou x
Review by Leontti5 years ago
This was my first time to purchase from Velvet Affair , the service was excellent from choosing items through to the delivery. Item was very high standard. The prices were very cheap for the item I purchased. I had previously bought a similar item from a different company but this was by far the better item. The service from Velvet Affair was excellent, very fast delivery and discreet packaging. I will be using them in the future and I would recommend them.
Review by Chelesa Tuhi5 years ago
Super speedy delivery
Super sexy hosiery
Super value for money
Review by Nond Gochuico5 years ago
A real pleasure doing business, in more ways than one! thank you.
Review by SimonDale5 years ago
Fab will use it again
Review by Anu Juskevice5 years ago
Good value for money lingerie range for the plus sized lady. Pleased with my purchase. However, I needed to return an item which I had to pay for myself at a cost of over £5.00. If a free returns service was offered Velvet affair would receive a 5 star rating.
Review by Smashley6 years ago
Very satisfied with my products. Everything was delivered quickly without any hassle. The downside comment I can think of is you should consider doing my plus size outfits for the bigger girl. I know you do have a plus size range but it is not very big and considering the average British size female is size 16 and above this could be a very profitable business option
Review by Tomakethedaygreat6 years ago
Cheaply priced... fast delivery cant fault the service
Review by Judes Alomri6 years ago
I ordered an item online and was sent completely the wrong thing I have emailed them three times with no response to date very poor customer service
Review by Elcazador6 years ago
Would recommend item to anyone, arrived promptly and looks great on.
Review by AutoW6 years ago
Love the items that I've purchased on here. Can't believe that I've only paid £5 for each of them. Fantastic quality. My only wish is that their were more outfits at this price in the larger size. I love shopping with Velvet Affair.
Review by Merhawit6 years ago
I ordered some items from velvet affair and me and my partner where more than happy with the items we bought top quality and the free gift was a great addition too!
Will definitely be ordering again
Review by HappyCyclist Jolicoeur6 years ago
I had no problems with this company and would use them again and have already recommended them to friends.