- I got my bike two weeks ago and it had the wrong saddle and no connection for the front lamp. I emailed them and they were very apologetic and said they'd send the saddle straight away. They just sent it yesterday after me having to remind them again.
- I had a few questions, notably the fenders being unaligned and no connection for the light and I have to say the tone was lacking.
- I did however get plenty of reminders from them to review their business yet none when I needed it about missing parts which irked me.
- They need to give more specific instructions when it comes to constructing the bike. I get that their brand is all about quick and easy, that's fine if you'd classify yourself as very knowledgeable when it comes to bike mechanics. But if you want more in-depth detail via longer videos that are not all about style then you won't get it currently, you might end up having to bring your bike to a bike mechanic which completely defeats the purpose of this business.
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Review by nicholas hüttemeier1 year ago
if it was built in europe how come it comes with cheap no name china tires ..
it looks nice but the quality is only for 3 stars.. i was expecting a little more finesse..on saddle, steer etc.. the ringer was okay... the sticker with logo was not done well it came off after 2 days...
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Review by Kevin1 year ago
The bike is great, buy you really need to work on improving the delivery. When you pay €20, you expect a more accurate delivery timeframe (currently between 08:00 and 18:00) and you don't expect your bike to be left behind in a shed in front of your house.
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Review by Fréderic1 year ago
Great looks, a light aluminium bike at a reasonable price. That was the starting point which got me interested in buying the bicycle. I knew that - for that price range - you couldn't expect to receive the high end bike parts which you would expect for more premium brands. The handling is great, the 3-speed Shimano shifters work correctly and are perfect for use in the city with some small hills. The reverse-Torpedo brake also works fine and had no technical problems with them so far.
After using the bike for more than a year though, the aluminium wheels appeared to be of bad quality. The front brake caused wear and tear on the aluminium, causing a track that was milled out of the aluminium. I am afraid my front wheel will collapse in the coming weeks if I keep using my front brake.
The accessoires are also (Chinese?) rubbish. The optional AXA headlight is a cheap, plastic retro lamp. Because of UV-rays, the inox coating is already deteriorating after a few months. I did easily get a replacement lamp when I reported this. The inox front baggage carrier is also deteriorating and is starting to rust. Connections with bolts are also starting to rust (note: my bike is standing outside during the day in every weather condition and is standing inside in heated environment during the night).
E-mail communication is slow to really slow. Receiving a VAT invoice for my bookkeeper took literally several weeks and multiple e-mails. In the end I even mailed the CEO directly because I didn't get any response.
I had a good time riding the Veloretti. After two years of usage though, I feel that the bike is starting to fall apart and that I will have to start looking for a new one. At the time, a reasonable priced bicycle was the only option for me, now I wouldn't hesitate anymore and go for a more premium brand with decent quality bike parts to be able to use the bike for at least +3 years without any aesthetic and technical problems.
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VELORETTI is rated 4.0 based on
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