This is one of the best bike shops in Copenhagen!
When you look at the service level of other bike shops these guys are way ahead - they totally go out of their way to do everything they can to solve whatever biking problems you may have.
We have a Nihola electric bike and have had problem after problem with this bike since we got the motor installed on the bike. We have stopped going to Nihola cykler near Dybbelsbro station because their service is simply not ok - they don't fix the problem.
Velohouse however, do. Recently we had another problem with the Nihola bike, the motor broke down. We brought it to Velohouse and they tried to fix the motor but when they needed some specific parts that they could only get from the Nihola shop they brought the bike on a trailer to the Nihola shop, got what they needed and then only charged us what Nihola had charged them. This really goes above and beyond keeping the 'customer happy' and we're very happy that they do so!
Now we only bring our bikes to Velohouse. They also have a washing service which is great as bikes get slowed down from all the dirt they accumulate over the winter months.
I usually don't write reviews but really feel like I need to give a massive thumbs up to Leo and Claus - they are friendly, helpful, knowledgeable about what they do and always follow through on their promises. It's not often you find such level of service in shops here in Copenhagen.
Even though we live quite far away from Amerika Plads, I would still make a point of bringing my bike to Velohouse as I know I will get excellent service here and leave a satisfied customer ready to cycle many more miles on what feels like a 'new and improved' bike!
HIGHLY recommend Velohouse!
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