Staff seems good but EXPENSIVE! My out of pocket is much higher than expected. First time, 4 years ago, out of pocket was about $1,400. They said it was something different about my insurance (United Healthcare). Went back this year (2019) for some clean-up and my out of pocket is approaching $2,000. First time it seemed like they cared and tried to help. This time it just felt like they were under pressure to get their sales numbers up and kept finding more new veins to treat.
Review by KDawson Shreewastv4 months ago
This organization is so focused on volume of patients that the staff is robotic and treats you without a bit of care. I’ve never felt so uncomfortable in a physicians office in my life, so much so that I left mid interrogation.
Review by Disconnected Koccat5 months ago
I'm very disappointed that you have closed the Allen, TX location. I have been going there for years! Dr. Long and her staff were wonderful.
The next closest location is in Plano (barely in it, really more like Carrolton) and 30 more minutes away.
You've left the entire northeast part of the metroplex unsupported.
I'm going to be looking for someplace closer!
Review by Nibbo Massey6 months ago
I was very excited to finally have the treatments done. They explained everything in detail and things were going well. Upon one of my last treatments, my legs got very red - almost looked burned. Now after a year and a half, the redness is still there and I have brown spots where the injections were. I went back in because one of my legs looked like it was never worked on. They said the brown spots and redness would fade with time. The “left over” veins the said are not covered by insurance. Feel like the didn’t disclose everything. Extremely disappointed
Review by SailingBarry6 months ago
I was seen in Rockville clinic on 8/15/19 and was scheduled to have procedure done on 9/27/19. On 9/26/19 they called me at 5 pm to tell me that they have not obtained insurance approval for my procedure yet and want me to reschedule my appointment even though they had more than a month to process it. Instead of sending request for approval to insurance company right after my visit on 8/15/19 they sent it 30 days later!!! When I asked why they sent it so late and why they are just telling me now, literally right before my appointment, they said they had other patients to handle before me! One more thing to mention, they have been reminding me off my appointment for several days already and they never mentioned that my insurance approval is still pending. I even got a phone call from my doctor to discuss my medication prior to the procedure just a few hours before his office called me again to cancel my appointment. I guess even he had no idea that his office didn’t do their job. This is totally unprofessional and unacceptable! I would never recommend this clinic to anyone!
Review by Carlelc Rogieri7 months ago
The whole procedure is taking much longer than I expected. I will be happy when it is finished.
It is hot wearing the support hose in the summer.
Review by Rexon7 months ago
9 visits total were required for scans, ablations and injections.
Review by MPHalbert7 months ago
The Dr. Is wonderful! His staff is amazing, professional and so friendly. Accommodating and courteous. The treatments are the best choice I've made to begin my new healthy journey in life. Dont give it a second thought. Get it done and have great healthy legs again.
Review by AustinTosha7 months ago
I am extremely happy with the outstanding results achieved from the Plano, Texas location. My legs are vein-free....and I am thrilled that I can feel so very comfortable wearing shorts once again. The entire process was very professional. The staff is friendly and helpful.
Dr. Savcenko is a very impressive physician, who runs a world-class
operation. I have and will continue to recommend VCA to my friends and family.
Review by Musleon7 months ago
The entire staff is amazing! Very professional & caring!
Review by Meihui7 months ago
The staff is amazing! They make you feel at ease and comfortable. My results have been great so far and can not wait for the “after” pictures!
Review by Sempat7 months ago
What recent visit? I’ve yet to schedule a follow up with the VCA. I’m fine with the physician; and I really appreciate the technicians, nurses, and staff. I don’t care one bit for your administrators and managers who send out erroneous emails like this one asking for a review, or who send bills requesting payment after the check that cleared over a week ago had paid the bill in question. I still recall the r*e*t*a*r*d*e*d handling of my account several years ago. You really need to fix your accounting and billing. If you don’t, I’m going to consider going elsewhere.
Review by Cassel Aspeck7 months ago
Very professional staff that is exemplary with communication all throughout the process!
Review by Devontez7 months ago
All staff is thoughtful and caring and I am super happy with my results!
Review by Carolmacj7 months ago
Great staff, always a pleasant visit.
Review by SeaStar7 months ago
love the results
Review by Fiailoa7 months ago
Staff very courteous and efficient
Review by Alion Koradia7 months ago
The doctor and staff are great! I highly recommend this office. They make you feel welcome and make sure you are comfortable as well as making sure you are well informed about the procedures and what to expect afterwards. Really nice group of people!
Review by Samvarta7 months ago
My experience was awful. I set up an appointment over phone over a month ago. To pay a baby sitter to watch my child drive all the way their to find they have cancelled my appointment with out my knowledge but they said they have been trying to contact me..Really i have no phone call in my log to prove it..How ever i did receive an email confirmation of the time and date. The date i made it and a week prior to my appointment. I also signed up for text about this date and a have never received anything but confirming information about these appointments..All i was told was sorry we tried to call you, BUT we didn't get a reply. but i still received confirming text???I never received email stating it was cancelled. All I got was another appointment set out Over yet ANOTHER month in advance printed out with a (IF YOU NEED TO CANCEL YOUR APPOINTMENT PLEASE PROVIDE A TWO DAY NOTICE TO AVOID A FIFTY DOLLAR CANCELLATION FEE.) Are you Serious? Where is my $50 cancellation check for my time and inconvenience? Doesn't seem like a truly efficient place. I will not be going back.
Review by Yulianna Sordi7 months ago
Very nice staff very friendly doctor
Review by Ulrikke8 months ago
They really do fabulous work and I'm thrilled with the results; my legs feel and look so much better! I will say it was way more appointments than I originally expected so it's a time commitment but totally worth it!
Review by Ten8 months ago
I'm fairly certain I wrote one of the best reviews of all time not too long ago, but I have absolutely zero problem writing another because that's how GREAT I feel the Vein Clinics of America are (at least the one in Plano). Everyone, and I mean EVERYONE, in the clinic are all top-notch folks, super personable and are always open with you. The treatment(s) I received went perfectly without a hitch and everything (treatment plans, payments, schedule, etc.) was explained to me in 100% perfect detail before, during and afterward that left me a very happy patient. The techs, Surgeon, nurses, NP, Office staff - everyone is great! It sounds strange to say this in a review, but I actually looked forward to getting my treatments done when I was going there. Not because of the end result, but because of how friendly everyone was (is). That alone speaks volumes about this company and this clinic in particular. So that's all - I highly, highly recommend going here if you need any work done. They still have the smallest trash can in existence in the lobby, but it does do the job well when it comes to disposing of the many Lifesaver mint candy wrappers that I compulsively eat while I'm there ;)
Review by Controlled8 months ago
The staff is great. I always feel like they have my best interest in mind. The procedure is not fun but once it's over it's not too bad.
Review by TechnoDiva Vijlbrief8 months ago
Everyone at this office that I have dealt with are extremely professional, friendly and efficient. No complaints!
Review by Leonardy Elliner8 months ago
VCA provides excellent care and service at a reasonable price, and I would highly recommend them.