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Vegas.com Reviews

145 Reviews | 2.0 Rating
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Review by Dolly F. 5 months ago

I wanted to give a shout out to Vegas.com purchasing tickets was very simple and their customer service was wonderful. They are a trustworthy company. I recently purchased tickets from them and due to extenuating circumstances I had to cancel my purchase. I was very disappointed as I wanted to see the event but due to the Pandemic and the resurfacing of the COVID variants my Doctor said not to take the chance of going to a large event that will have many people attending regardless of me already having received the vaccination due to the new COVID variants surfacing (which I was not aware of at the time I purchased the tickets because the city was reopened to the public and I didn't know about the variants). Vegas.com was concerned about me and tried to make my experience with them easy. I will now go to them 1st when wanting to go to Las Vegas and looking to purchase tickets for shows or tours the pandemic is over and it is safe to travel again. Thank you Vegas.com for your compassion and great customer service!
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Review by Andreas L. 6 months ago

Update: After several weeks they have refunded my cancellation after they have contacted me. Due to the delay I cannot give them a full star rate.
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Review by Joel S. 8 months ago

Previously, I noted that I was finding it difficult to cancel my booking. The phone lines were difficult, as nobody picked up for up to an hour at a time. But I sent an email and just received confirmation that my booking has been canceled. So, my advice is to cancel via email and not waste your time trying to contact them over the phone. (Really, they should have an online option... but whatever.)

Prompt email reply, though. So, that was nice.
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Review by jennifer m. 9 months ago

On a sunday I was on hold for 2.5 hours and today on hold for over 5 hours. If you reach out someone will call you back eventually. Very happy with our first trip, cancelling a recent trip booked through the site, additional charges to change it were triple what we originally spent, so crazy.
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Review by Lara J. 10 months ago

DO NOT purchase ANYTHING from this site. They actually sold me tickets for a show that they KNEW was still on lock down due to quarantine. And when I tried to get my money back conveniently are unable to answer the phone or emails. This is nothing less than crooks taking peoples money. I even called the venue directly and they said to NEVER buy from Vegas.com.
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Review by Donica B. 1 year ago

I booked tickets to Blue Man Group through this company in September. The show was canceled in November due to the pandemic. I did not receive notification there wouldn't be a show and 6 of us traveled from out of state to Las Vegas to see this Christmas Eve. Customer service said they thought they sent an email notification (which I do not have) and my money wasn't refunded in November when they knew there wouldn't be a show. They were unable to tell me when they sent me this one-time mysterious email letting me know there was a problem.
I understand issues arise and we need to be understanding during this trying time, however, this company did not provide good customer service. I had tickets in hand, no refund appearing on my credit card statement and this supposedly one-time "email notification" is not due diligence in effective communication. So disappointed!
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Review by Ian H. 1 year ago

We were supposed to go to Las Vegas for our honeymoon this June and it obviously got cancelled. At the start of this year we booked 2 tickets for a Mystère by Cirque du Soleil performance at the Treasure Island hotel. We have tried to contact Vegas.com on numerous occasions to get a refund, with no response. Do not use Vegas.com!
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Review by Ian H. 1 year ago

We were supposed to go to Las Vegas for our honeymoon this June and it obviously got cancelled. At the start of this year we booked 2 tickets for a Mystère by Cirque du Soleil performance at the Treasure Island hotel. We have tried to contact Vegas.com on numerous occasions to get a refund, with no response. Do not use Vegas.com!
Since writing this review we have been contacted by Vegas.com and we have received our money back. Shame it took a bad review to get there. But thank you Vegas.com.
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Review by Jenny M. 1 year ago

I've been trying to cancel our hotel reservation (VCX-006H5CP7) for the last month - the trip is two weeks away and I have sent several inquires online & called several time leaving messages. No one has responded. At this point I'll be contacting the BBB - this is 100% ridiculous.
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Review by Tori H. 1 year ago

I have contacted them and contacted them about requesting a refund and have yet to hear back from anyone! Poor customer service!
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Review by Amanda D. 1 year ago

I booked our hotel, and two attractions back in April, for October. $1200. 00. Due to Covid still being around, and work not being accommodating with us traveling right now we need to cancel. I have sent 4 emails, and just sat on the phone for 45 min waiting for someone to pick up. I dont even know what to do at this point!
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Review by JENAY M. 1 year ago

I'm so disappointed. Las Vegas has always been good to us, but now it's like we mean nothing.
Trying to get a refund for my reservation (reservation #VCX-006PL0UC) that I booked back in April and we've gotten no response by numerous emails and they NEVER answer the phones.
I have no choice but to contact the list of ombudsman, advocate and public information officers to assist me in getting our money back.
Shame on you, Vegas.com.
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Review by Robert B. 1 year ago

I tried for a week to talk email everything they said to do all I got was a scammer named Anthony telling me more crap gave me email that doesn't exist think-one week calling waiting about three hours. So my problem was the mirage keeps putting there opening date back so I couldn't take a chance tried get hold of them Vegas to change nothing. I believe they must be in trouble.so do what ya got to I have started civil court good luck
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Review by Jessica C. 1 year ago

Booked back at the beginning of the year for several days at a hotel for Labor Day weekend. I've now been trying to email for two weeks with no responses. Called today and listened to the voice mailbox that clearly no one is listening to. This place is definitely a scam. I would like my money back for a trip that I can't go on because the conference has ben cancelled. Definitely don't use this website to book anything ever again.
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Review by Paul Z. 1 year ago

I booked my trip to Vegas back in Feb 2020 and was told I had up until Aug. 16th to cancel the trip. I attempted to cancel this trip last week and I have had no response or communication from Vegas.com. Their customer service line keeps you on hold for hours and no one ever picks up. They don't respond via email either. I have called my credit card company to dispute the charges. I will never ever use Vegas.com to book a trip to Vegas again.
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Review by Lisa F. 1 year ago

Due to Covid my show was cancelled in march. I requested a refund as I do not live in America and would find it hard to use a credit and I am still waiting for my refund. I have tried multiple times to call I have sent numerous emails and still no response. I will never use this company again and I will be letting all my American friends know exactly how difficult it was to deal with this company. Absolutely no customer service at all. Why have a contact number when no one answers it.
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Review by JEFF E. 1 year ago

I wrote a review on here yesterday, finally got a call back and they said they would cancel my reservation for OCT and I would get refunded and an email confirmation. Though I know the refund to my CC may take a few days, the email should have been quick. If there was a way to file a lawsuit and go after this company, I surely would in a heart beat if that is what it takes to get them to respond other than having to file multiple complaints, call multiple times and deal with this type of service.
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Review by Dahana S. 1 year ago

These trifling folks voicemail sat they open Monday thru Friday. 8am Pacific time. If you call within 48 hours you can get a refund. Ha, good luck
I called all day Monday from morning to evening. Left voice messages sent emails.
Funny how no one is available to cancel my reservation... They ll do anything to keep from refunding. Sad dont deal with these PEOPLE
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Review by George K. 1 year ago

So I bought 2 tickets to Rod Stewart in Las Vegas 10/3/2020 back last year. I emailed Vegas.com on 7/23 as I noticed he cancelled the rest of his shows. On 8/9 I received a refund to my charge card. I share the frustration with these companies as I am fighting with 2 other companies that still owe me money, but I have to be fair and report that I did get my money back. I hope the same for everyone else. If all else fails open a claim with BBB as it looks like a path of last resort that get's Vegas.com's attention.
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Review by Holly 1 year ago

Same story as others, paid over 500.00, called emailed no one is even answering their phone...I guess this is another cost of covid, they don't have the money to refund us so we are all SOL

Review by Richard G. 1 year ago

I purchased tickets to a show through Vegas.com. When the show is canceled I requested a full refund. In addition I had bought vacation insurance on the show. They have failed to refund me a single cent of the show price. They are unscrupulous, deceptive, and very hard to get hold off. Steer clear of Vegas.com at all cost. They will keep your money and not provide the products they promised.
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Review by Alesha F. 1 year ago

I booked a reservation for Labor day weekend and felt comfortable knowing their cancellation policy was full refund if cancelled within 48 hours of the arrival date. I found cheaper rates on a different site so I've been trying to cancel my reservation through vegas.com for days now but no one is responding. When I call the numbers listed on their website, 702.992.7990, 702.492.3902, 866.998.3427 and 866.998.3427 I hear the same message. Thank you for calling, we open at 8 am pacific time, Mon-Fri and closed Sat & Sun. Press 1 to leave a message and 2 to disconnect. There is no option to speak to an actual person. I have left voicemails and sent 2 emails asking to cancel my reservation VCX-006VW76W but have yet to receive a response.

Update: Within 12 hours of writing the review, an associate from Vegas.com responded to my inquiry and was able to cancel my reservation. I am updating the rating from 1 star to 3 based on the response from this review. I would rate it 5 stars if I didn't have to jump through hoops in order to get a response. Angela was the one who called me and she was amazing. She gets 5 stars!
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Review by Don H. 1 year ago

Left 4 voicemails n 4 emails since 3 weeks ago and no response. Need to cancel hotel reservation(VCX-006R4CPN) due to flight schedule change from airlines company. I have no way to contact them. Is this a scam?

I got my full refund a week later after posting this review. Thanks!
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Review by Scott R. 1 year ago

Visited the Vegas.com site and purchased a 2 night stay they were offering. I paid for it and received an email confirmation. Money out of my account. I go to the specific hotel website to follow up and found out that the hotel Vegas.com was offering is closed. I tried right away to contact them with absolutely zero response. I ended up booking another room directly through the casino website. Absolutely terrible at customer service at this point!!
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Review by Caitlyn O. 1 year ago

I had been trying for weeks to cancel my reservation. I finally read on this website that if you select the option to create a new reservation on their call system you will get a hold of someone. I finally did. I have sent two emails, left 3 voicemails, and called over 20 times. On the 25th time (after selecting 1), I was finally able to get ahold of someone. Ricky was very nice and accommodating. This review is not reflective of his service, but rather the website as a whole.
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Vegas.com is rated 2.0 based on 145 reviews
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7150 South Tenaya Way
Las Vegas
89113
United States
+1 702-492-3940
[email protected]
vegas.com

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