My order is late, I’ve made four inquiries about it with zero response and now I’ve no choice but to dispute the purchase with Paypal. Is this a real company??? I see the occasional good review on here but gee...are we talking about the same Veetrends?
Review by HByard Cuculj6 months ago
The website says "Orders placed before 1 pm ship the same day". I placed my order and waited. Two days later I still had not received shipping information, so checked the site, and my order status says Not yet shipped. I waited another day, the order status still says not yet shipped. So I contacted customer service, and I was told that my order was going out, I would have the tracking information shortly. I waited until 8 pm, still did not have any tracking information. So I contacted customer service again. I was told my order was being shipped, I would have my tracking number by the end of the day. I waited until 4 pm the next day, still the order status is Not yet shipped. Contacted customer service AGAIN. Waited for 12 minutes while they looked up my order, to be told yet again they are working on the order. Still no closer to receiving my order. According to their site, with same day shipping and 2-5 day delivery, I should have the order by now. But it still has not been sent.
**UPDATE** Received part of my order. Still waiting on the rest. It has been over 3 weeks.
Contacted them again today, was told that my order was shipped in full. The entire process with this company has been a fight. They certainly didn't have an issue taking my money, but they can't seem to figure out how to fulfill their orders.
Review by Heathercoutts Millus1 year ago
I ordered twice accidentally, the company refunded my money and allowed me to keep the duplicate item also. I appreciate great customer service. Thank yoy
Review by Babalsoq Baramki1 year ago
Fast order processing and shipping. Good quality product.
Review by Seibra1 year ago
The order I received was not what I expected, it was youth sizes not adult even though there is nothing on the order or website that says youth anywhere. I had to contact them 4 times over 15 days to finally get a return label. They lied at every contact and told me the shipping label would be sent immediately and the correct items would be sent the same day. I placed the original order on 10/3 and it was received on 10/5. I contacted them on 10/5, 10/11,10/16, and 10/22 before finally getting a return label. Where is the order they told me was shipped on 10/5, and the one they assured me was shipped on 10/11 and again on 10/16??? Will never order again because of the poor customer service. I contacted them by phone, email and chat. Don’t bother with email because that was never once answered.
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