We collate all the best reviews from around the Internet so you can view them in one place
Review by ALTHEMESE BARNES7 months ago
Installation went fine. I had a screaming battery within a few months. I did
not know what was happening. Called a friend who came over and told me that what it was. The company was saying initially that no one could come out to fix the matter until the following Monday. This happened on a Friday. I had to really plead because of a nerve condition, and my husband's heart problem, we would have had to check into a hotel for the weekend. The noise would have knocked both of us out over that time period. After near freaking out (panic attack) over the phone the company finally agreed and sent a tech out. This does not speak well. There should be weekend attention in some cases. Happy my situation was addressed, that time, but this should be attended to by the company-and improved.
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Review by Reviews8 months ago
A truck with a huge sticker on the back was road raging and cutting other drivers off with no signal. The tech was driving like he was running away from a tornado on the highway. Unfortunately for me I got in front of the driver and he hit my vehicle multiple times and when I pulled over when it was safe he got out of the van and threatened me. Very scary experience and shows the values of this company. Submitted the dashcam tapes to the county.
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Review by ALAN R.8 months ago
We had a problem with our system after a 4 day power outage. We kept getting a notice of a “bus” system failure and we’d be getting 3 beeps warning of something. We were told how to stop it temporarily, but no one on the phone could tell us how to fix it. They said we needed a technician to come out to fix it, but they couldn’t send someone here for 2 and a half weeks. We had to deal with annoying beeps and automated phone calls telling us there was a communication failure for all that time, and we had no connection to the system. When the technician finally came, he was able to fix the problem, but he told us he’s not that busy and couldn’t understand why they couldn’t have gotten him here sooner.
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Review by Reenee8 months ago
Mr. Friendly Davis did an excellent job setting my system up. He gave me detailed information on my system and taught me how to use it.
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Review by David F8 months ago
to long to wait to (1) speak with a person in customer service (2) If you need service its usually a week to 10 days wait. Thats not acceptable in my view.
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Review by JANET SUE FRYE8 months ago
Love your service...I feel so safe with you and when I leave the house I feel confident that it is safe and secure...Thank you so much.
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Review by LAK8 months ago
We recently had our alarm system upgraded and have already had a system failure. We had 2 false smoke alarms at last evening/early morning. Called first thing for a service call and could not be scheduled for 2 weeks, entirely too long to wait for a security system repair. Had we not been home, which would not be uncommon in the summer, I fear that the fire company may have broken into the house to look for the fire.
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Review by Dean Ledford1 year ago
Dexter was very helpful, and understanding of our situation.
Dexter was very thorough, and explained everything perfectly.
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Review by Beverly Whitley1 year ago
I would recommend Vector to anyone that's looking for alarm system. I really appreciate technician "Dexter". I always asked for he to come do my repairs. He goes above and beyond to satisfy his customers. He makes sure that everything is working properly before he leaves. Always suggests more things that we as a customer can do to protect our homes. Good Job Dexter.
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Review by Sid1 year ago
One star is too much. Terrible customer care and service.
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Review by Kendall Caputo2 years ago
Multiple false alarms this weekend, and no one on duty that can help me. Thank God my contract is up. I am ready to cancel.
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Review by Emily Wilson2 years ago
Honest and prodessional.
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Review by jbo1790A2 years ago
Michelle ALWAYS responds quickly to my requests
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Review by V Ni3 years ago
This company used to be excellent, but after attempting to schedule an install of a 2nd security system in 2nd house, the Raleigh, NC branch would not quote me or call back. Vector is in sales right? I have paid my bill since 2010 right?
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Review by Skittlesmom3 years ago
Great service! Easy to read/operate pad. I had Vector Security at my other house. Calling and scheduling appointments is easy, quick. I'd recommend them.
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Review by ELLEN PURVANCE3 years ago
Excellent service and the service technicians are professional and helpful
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Review by Lora Glover3 years ago
Do not use. Did not realize I was signing a 5 year contract. then they call me not realizing I was already a customer and said I was paying to much. When I ask to lower the monthly charge they told me I could because I was under contract.
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Review by Joseph Galli3 years ago
had them for 15 years, very dependable and reliable
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Review by Vanessa Clark3 years ago
They don't work weekends, System takes pictures while using the bathroom.
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Review by Antonios Karpathakis3 years ago
I've been with Vector for over four years. The monitoring is very good. The sub-contractors they use for repairs are horrible. They have no evening hours and you wait over 2 weeks for weekend appointments. They don't show up and don't call to notify you. I was without service for over a month and half until the company can "work" around my work schedule. Once the repair person came,all was taken care of. Vector monitoring and calling customer service are great! Repairs NOT so much!
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Review by JOYCE BENT4 years ago
quick response gives a sense of safety and security
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Review by Diane Young4 years ago
Professional courteous sales and service staff. Updated my system quickly, clear concise explanations with quick response time when we discovered a problem ( phone and unit not communicating correctly). Service fits my budget with many options available. I have utilized Vector Security for 5+ years and would highly reccomend this company.
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Review by GEORGIA LEBEDDA4 years ago
We were recommended many years ago that this company was great to deal with. Since that time we've had a few service calls and the technicians were on time and polite. The work was performed to the highest standard. I have recommended Vector in the past and will in the future.
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Review by Kathryn Sobon4 years ago
I'm a widow & knowing that I have them alerting me when something is happening is wonderful. They are always prompt & concerned if anything occurs.
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Review by MR. ROBERT KRAMER4 years ago
A reliable service. Can be counted on when needed. Always contacts me when they get alarm signals.
Service plan makes life easier if there are system issues.
Highly recommend Vector.
