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Review by Tracy11 months ago
The dress I ordered is beautiful and looks like the picture. I could have done without the ton of glitter that came off it and out of the shrink wrap it came in. There was a pin left in it which stabbed my daughter when she tried it on. The netting is a bit cheap and stiff but hopefully time hanging in a warm room will loosen the material somewhat. The main problem I have with them is the fact that I was not told outright during the ordering process that there would be an invoice arriving from the courier they used for Import Duty. This is an extra charge on top of the delivery fee I'd already paid and I was not expecting it. Took the cost of delivery up another £34. Their website "Ticket" device does not always work and their email address listed on their site is invalid. Finally got a response from them through their Facebook page which stated that they were not to be held responsible for fees charged by the couriers for Import Taxes. I would have been ok with the extra charge IF it had been made crystal clear during the ordering process that it would be happening. Not a good Customer Service experience.
Review by Anonymous1 year ago
I have ordered all my prom dresses from Veaul and loved every single one of them. I have a unique figure, therefore I have to get my dresses altered everytime, but they are absolutely gorgeous! I have had countless compliments on my dresses, and will continue to tell people how amazing this company is. It does take time for the dresses to come in, but the wait is worth it. I recommend it 100% to anyone!
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Shuangliu, Zhujiang Road 600, Kong Gang international City 2-1-505