When ordering the dress I clicked on the color daffodil. Evidently when I checked out the color had reverted back to Navy and I didn't notice it on the check out. I asked for a return and they refused. So I decided to try the dress on. I ordered bust size 43.5" they sent 40" I ordered waist size 38" they sent 37" The hips were correct as ordered.
They not only sent me the wrong color but the wrong "custom ordered" size. It is a shame since they carry such pretty dresses. I DO NOT recommend this company
Review by Selvbygger2 years ago
So I decided to try something different and ordered a dress from Vbridal...for my wedding.
With custom measurements that were specific measurements obviously and checked not once but twice by a dressmaker. However once received it just DID NOT FIT. Unsatisisfied with the expectations I contacted them and the one thing I found with their customer service process was that it was lacking availability. What I mean is that each time I attempted to make a request for a refund it will just come up with the message SUBMISSION FAILED.
Their support to this was to raise a ticket and assurance someone would respond back....So over 10 days later not one word.
What a process FAILURE!! Back to the drawing board :(
Review by Khodayar Akwari2 years ago
I AM FURIOUS
Custom ordered my dress to fit, it comes UNFINISHED and NOT the dress in the photo. Was offering me BS 10% off discounts instead of full refund as advertised. I had to get my bank involved before they got scared and asked for me to ship the dress back for a full refund. Then hey waited to the LAST MINUTE to dispute back leaving me no time to counter. The package being tracked to China was attempted to be delivered TWICE then it showed up at my house again REFUSED WITHOUT BEING OPENED BY THEM. Bank will now not issue refund because it's past dispute time!!
I should have listened to my gut, done more research on the company and never bought from China. NEVER BUY FROM CHINA.
Review by Carstensen3 years ago
I have already been on here and wrote a review. They promise to fix the problem. They keep sending emails stating they sent the right color dress. My order form plainly said color POOL . They sent black . We have been going back and forth for two weeks. I have sent pictures of the BLACK dress. I am the only Bridesmaid that got the wrong dress. They replied to the comment on here willing to give me 120.00 refund. I ask them to put it towards another dress and now they sent another email stating they sent the right color dress. Please don't ever buy from another country. They will scam you in every way possible. I am so over this bull$#*!. They will take no responsibility for there mistakes. I hope econsumer shut them down. below I sent another picture and guess what It;s BLACK not POOL
Review by Roanza Kandzia3 years ago
This trumpet dress is absolutely beautiful. I recommend this vbridal to any bride looking for a well made wedding dress. Vbridal does an exceptional workmanship.
Review by Accox Citrigno3 years ago
My mother purchase 2 dresses because just had surgery and could not go out and shop. When trying to return the ugly dresses she found she could not! They would not refund her money and nowhere on the website did it say that they would not return a product! Never buy from this place!
Review by Cerese3 years ago
I am so happy with my experience! I am a plus sized bride and I live in Toronto Canada. It is not easy to walk into a bridal store and be able to find the perfect dress...
The only off the rack retail store we can walk into is Davids. Their selection is limited and you will easily spend 800$ before alterations.
I was not satisfied with what I was finding... I decided to roll the dice and a risk getting the right dress with paying the 400$ to v bridal to make the dress I wanted customized to my measurements.
I could not believe what arrived 20 days after I placed my order. The dress was the perfect length, hugged my curves in the right places. The skirt was pleasantly full, may not need the petticoat I bought. The dress was remarkably packed such that the wrinkles are minimal.
I just asked for additional beading to the bodice and skirt and it was done for me!
Plus brides out there... I strongly suggest this route rather than the humiliation of the traditional stores to get what you dream of at a fantastic price.
Review by PatsFan3 years ago
Not only did I receive the dress in terrible condition (loose threads hanging from seams all over the place), but it was different than pictured, and it was uncomfortable. I could hardly move once I put it on, and it was itchy. I contacted them the day after I received it, but they won't give me a return form or a return address. I've asked them several times for a phone number for customer service, but they ignore my requests. They just keep telling me to keep the dresses because it would cost a lot to return it. I honestly don't expect to get any money back. They are frauds, and I would avoid them at all costs! Where do I report fraudulant websites like this?
Review by AFrechette3 years ago
I am very disappointed with these people and regrated my decision to order my bridesmaid dress from this website. I ordered size 8 dress based on my actual size but the size I have received was very small I couldn't believe it. I was out of town when the order was delivered so as soon as i got back I tried it and contacted them which they only give you 7 days for refund/return so i was 3 days late to return it. I explained the situation and ask them for exchange they told me they Can Not do anything. I have spent $152 dollar on this dress it's just a total waste. so i don't recommend anyone to buy stuff from this website. I am very mad at myself for ordering my dress from this website ...which the order comes from china. I also heard other bridesmaid complaining about how their dresses were too big and even if they contacted the people right the next day they still asking them more and more question not to return or refund their money.
Review by Pimmelchen Outfit4 years ago
I would not recommend this site. This web site is deceiving. The sites for both Vbridal.net and Vbridal.com are based out of China, making returns an impossibility.
Their seam stress did an awful job on the dress, to the point that it could not be worn. I could not raise my hands above my head without tightness in the armpit area. In addition the build in bust area was loose and did not fit right, requiring significant alterations if I were to use the dress (which I cannot use due to the tightness in the arm pits).
To top it off the cost to ship back the dress back to China precluded me from returning the dress for a refund. After much effort they ended up refunding me $87.00 of the $150.00 dress.
I would recommend that you stick with a US based company, US based companies that will willingly return the clothes purchased on line for a full refund.
Review by Verona4 years ago
Vbridal has sent a good dress . Which is really best than local .
Review by Rannoch4 years ago
I recently ordered a dress from this company for my daughter. We did not like the look or quality of the dress. The company requires you to send a picture to get a return label. I did so, and their response was that the dress fits fine, send more pictures. I responded that their website states "can return if not 100% guaranteed". Their response was we will give you $10 refund for alterations or a coupon for $20 for future purchase. I am asking for a third time for the return label and coupon. STAY AWAY! this is the first negative review I have ever posted
Review by Valliant Lidenskov4 years ago
THIS IS A TERRIBLE WEBSITE! My bridesmaids ordered dresses from here that turned out to be CHEAP MATERIAL and looked VERY TACKY! When they went to get a refund, the site was under investigation for FRAUD & SELLING COUNTERFEIT ITEMS. The girls HAVE YET to get their money back ($164 CAD) and I have had to purchase new dresses from David's Bridal for them. Go with David's Bridal, the dresses are gorgeous and I got them cheaper than the vbridal prices. PLEASE, I BEG YOU, YOU WILL NOT BE SATISFIED WITH YOUR PURCHASE FROM VBRIDAL.NET. I am still fighting this and will not stop until the girls get their money back.
Review by Maaggie4 years ago
Ordered Mother of the Bride Dress. Paid extra for custom sizing. The dress arrived well before the expected date. It did not take long for the excitement to wear off. Cheap! The material is not as described - it is cheap. The cheap nylon zipper on the dress does not work property, it continually gets stuck. It is faulty and I can see the problem when examining the zipper. The skirt of the dress hangs unevenly. The side seams of the skirt are puckered the full length of the gown. Sent them pictures and was told to take the dress to a local seamstress. They offered me a minimal refund and told me to keep the dress. I think I will use the material to make Barbie Doll Clothes. Do not waste your money in buying from this Company. I have never had such a disappointing online shopping experience.
Review by Dunkol4 years ago
I told them that I have received the wrong dress. They asked me send the photos which I did straight away which clearly looks so different for What I ordered. Then they replied back and advised me that it was the right dress. They offered me a couple of options of keeping the dress and will give me 15% off the total value of my dress or voucher valid for a year which is no where near the cost of my dress. I was so furious and told them that they were clearly blind and demanded my full money back and never replied back. It always come back undeliverable. Felt I was scammed.
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