I ordered 2 bridesmaids dresses for my daughters wedding. I measured both girls and ordered the size from vbridal size chart. The dresses were not custom made, never gave them measurements. We received dresses and they are huge.. both girls breast are not covered at all. Terrible made and terrible fitting dresses.
I contacted their customer service to return dresses as they are not made to size. They have refused to refund me the money. They have offered me % off for another order or they have finally offered me 20% of my purchase price of dresses(after several emails to customer service)
They say dresses were custom ordered and can not be returned... I ordered 2 size 6 dresses with no custom measurements given.
Terrible website.. do not waste your money here.
Review by Athreya Arosen2 years ago
I placed an order the first week of February for a dress and jacket I itended to wear for my sons wedding in March. I looked at their processing and shipping timescales which clearly states up to 13 days for special occasions & wedding dresses. I also paid extra for the expedited shipping which was stated as 3-6 days (in total the worse case scenario as stated by them would be 19 days) I was fine with that and even allowed another 7 days as it was coming from overseas. By the first week of March I had contacted them using their online contact form for an update on my order. I never received replies within the timeframe the automated reply stated and only received a reply from them when I wanted to cancel my order. They informed me that my order would ship no later than the 8th, which wasn't ideal but I was happy to accept it given that they informed me that I would have my order by 14th March. On the 7th March I received a shipping notification from VBridal with a tracking number. At this point I could no longer cancel my order. I waited 24hrs before using the tracking information to follow the updates of my expected delivery. After 48 hrs the TNT website did not recognise the reference number. After 72 hrs I tried again but this time the link they sent me, somehow changed the reference number to a completely different one and provided me with tracking details of a completely different parcel. I have checked this with TNT who still insist that the reference I have been given is nonexistent. Since then I've checked several times a day using the link VBridal have sent me and each time it changes the reference number to a completely different one.
They have not only been rude with their lack of customer communication but they intentionally mislead me to believe that my parcel would ship within a reasonable timeframe and prevented me from cancelling my order. This has now effectively left me with nothing special to wear for my sons wedding, I now have to hope that over the next couple of days I can find something but also I have lost a lot of money that I cannot afford to lose.
VBridal. The V means VERY BAD, VERY WRONG, VERY MISLEADING.
Review by Taur2 years ago
I special ordered a dress, which arrived larger than what I asked for. After being denied a return I claim with my bank, they reversed the charges. Vbridal promptly reversed their answer. They gave me instructions for returning the dress, which I did on June 5, 2017 and I have yet to see my refund. I have spoke with them numerous times, was assured that the funds would be transferred to my paypal account but still I have yet to see them. This has been a horrible experience. Ugly dress, awful customer service and an enormous disappointment. Do not order a dress or anything else from this dishonest company.
Review by Maopa2 years ago
I ordered a dress for my son's wedding. The color I ordered was a light tan, the dress I got was cooper in color. Vbridal will not refund me even after emailing them the obvious color difference with pictures. I am very sad and heart broken because I LOVED the dress itself just not the cooper color. I believe in miracles and wish Vbridal would refund me the 321.00 dress or give me a new one in the light tan color.
Review by Nikardia Cultural2 years ago
I did receive a full refund, and stuck with the most hideous dress I've ever seen. I will let my dog use it as a blanket this winter, that's if it doesn't scare him . Lol
Review by Wendeey2 years ago
Your product did not fit properly . I ordered a custom made dress the sleeves are too tight and the waist sits 2" below my waist. You people tell me you will refund my credit card $80 then all of a sudden your company says my bank has to do a charge back. The bank doesn't but the bank said you could refund $80 the cost of alterations direct to the card. Instead you say you cant and you issue a $80 credit for alterations to PayPal. Super frustrating all the way around. I didn't expect to have my money held for 21 days. This is the best review I can give with all the hassle I have been through to just at least get my alterations paid for.
Review by Ceasterling3 years ago
I was disappointed with the dress and jacket I ordered custom made to my measurements. However, the company refunded me the cost of the outfit, and allowed me to keep it. After making a few alterations, I was able to wear the dress to my granddaughter's wedding, and it looked lovely. The replacement jacket they sent me was still a bit tight in the upper arm area, but not too uncomfortable. I would recommend that if you are ordering custom made, be generous with your measurements - you can always alter it to take it in, but not let it out. I would also advise ordering a couple of color swatches before placing your order, as my fabric did not match the swatch on the computer. I was very happy with the way they resolved my problem.
Review by Custok3 years ago
I ordered a standard size 8 no custom order yet they claim it is custom. Dress came with the appliqué on the front torn and frayed all over the bodice. The sheer sleeves were to be grey and they are a dirty tan color. The coordinating jacket has seams sewn crooked. I contacted them immediately when I received the dress to have it sent back but they refuse to take it back. I purchased this for my sons wedding and I had to go out and find another dress because I had no time to order another. They keep offering me coupons to buy another dress or 20% off my dress. I would never buy anything from them. I am going to contact the BBB to report them. Their return policy states you can get full refund if not satisfied but they are scammers!!!!! Also the phone number is not a working number!!!
Review by Jacketta3 years ago
It was a great experience . the quality of their products more than perfect and their prices are the cheapest comparing with others . I recommended them to all my relative , friends and family . they are the best.
Review by Kauwela3 years ago
Dank u voor het mooie kleed!
Het was spannend afwachten maar we zijn super tevreden.
Review by Navind3 years ago
There customer service is amazing thank you Katherine for helping me today you are very personable and caring I will definitely be buying from them again
Review by PizzaBuddy3 years ago
Excellent. Am happy with product and service was very quick from order to delivery. Would be happy to use this site again
Review by Habeer3 years ago
My friend told me about this website and honestly this being my second wedding (his first) I wasn't going to go fancy or expensive. She happened to save the name because her daughters friend purchased a prom gown from them. I found the perfect gown (was having difficulty) and though I was really nervous I took a leap. It arrived last Monday and I couldn't be happier for the price. I did custom and it's almost perfect. To soon to tell depending on shoes and back working out if I'll even need any adjustments. They kept in touch with me. Was surprisingly quick.very happy!!
Review by WCasey3 years ago
I bought 2 dresses that were too tight although I followed their sizing chart. One dress though was cut very badly. When I approached them about the problem they were only going to give me a 30% discount. After negotiations they have refunded me the full amount
Review by Shahzad3 years ago
I was initially quite concerned about ordering on line but I was very pleased with the speed and efficiency of the service and the garments are well made and reasonably priced. Received my outfit within 2 weeks. Chose custom made and it fitted beautifully to measurements. Jacket was a bit plain, not quite as stunning as it appeared, may try to purchase lace jacket 0175061464 to see how that goes with the dress. With this success I will now purchase my daughter's outfit and shoes for me.
Contact Information :
Christine Robin [email protected]
Review by Tyrannical3 years ago
I was initially quite concerned about ordering on line but I was very pleased with the speed and efficiency of the service and the garments are well made and reasonably priced. Received my outfit within 2 weeks. Chose custom made and it fitted beautifully to measurements. Jacket was a bit plain, not quite as stunning as it appeared, may try to purchase lace jacket *******464 to see how that goes with the dress. With this success I will now purchase my daughter's outfit and shoes for me.
Contact Information :
Review by Fimurr Torgusen3 years ago
das kleid ist/war perfekt für mich und meine hochzeit...
Review by Mohmood Gatheri3 years ago
I ordered a dress and it was really beautiful. Too bad that the dress did not fit nicely. Nonetheless bridal's customer service was really friendly and the situation was solved easily. I warmly recommend vbridal to all.
Review by Darrellene3 years ago
Ich war mit allem sehr zufrieden. Der Kundenservice hat mir alle meine Fragen schnell beantwortet hat. Mein Brautkleid kam recht schnell und so wie ich es bestellt habe (maßgeschneidert), passte perfekt und sah sehr schön aus!
Review by Fintona3 years ago
Fabulous dress for a very special event. Very pleased with service, quality of dress and fine customer service. Outstanding experience with VBRIDAL!
Review by Dorya3 years ago
I ordered my prom dress from them last year and it was absolutelyPERFECT! It was exactly what the picture looked like and was extremely well made. I have been looking on their website for a wedding dress and emailing them to wee what the dresses actualy look like becuase my body is very unforgiving so I need to see what the dress actualy looks like...anyways that have worked wit me so so so so so well! They have sent me pictures of the dresses in the manikin! All dresses they have sent pictures of look just like photo they post! I am still looking for the perfect dress but I will not go to a different website becuase of how good their customer service is!
Review by Mclaud3 years ago
I received compliments on the dress at my daughter's wedding. I was, however, disappointed that the dress was not as presented in the photo. The netting on the upper portion was white and not nude or a skin tone. You should inquire the customer what color netting they would prefer. The dress was still pretty and fit me very well. All those I have contacted with your company have been very professional, but there seems to be a slight language barrier at times.
Review by DMSogg3 years ago
I ordered an ivory wedding dress from Vbridal and received a clearly PINK dress. Also, the quality is terrible and the underlay and lace layers are glued together. I emailed to request a refund and they refused to give me a refund for my order, but instead offered me a 10% discount toward my next order-- as if I would ever want to order anything from them again! Also, they told me that although they offer 4 color choices on their website for the dress I ordered (pink, white, ivory, champagne), they responded saying (in summary) that the color doesn't matter and depends on lighting. Their quote: "We have checked and the lining color will remain the same as the picture color no matter what color you choose for the dress. We can totally understand that customers mainly check products by the pictures shown on the website when shopping online. Affected by the resolution and the lighting, some details may not be presented very well and easily to be overlooked." Are you kidding me? A PINK dress is not the same as an IVORY dress. They are a complete scam!!!!!
DO NOT order from this company. They are scammers and stole my money ($220.79!). I filed a credit card dispute to get my money back and I won't back down until they pay me a FULL REFUND. I'll send the crappy dress they sent me if they pay for me to ship it back to them. They also told me that I can "sell the [pink] dress to a friend for a good price". Are they serious? This company needs to be reported and shut down.
Review by Nog3 years ago
it was way more beautiful than i expected and i am very happy with my gown !!
Review by Jweb3 years ago
I am very happy with my purchase from Vbridal. The quality seems great, the prices are great and shipping was very fast!
Our reviews are aggregated from multiple sources to give you the best overview about vbridal.com.
Founded in 2011, Vbridal is dedicated to the offering of the largest selection of wedding dresses, wedding party dresses, and special occasion dresses. With size and color customization available, you can always tailor our dresses to your taste and have them flatter your figure at any time.