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Review by Sam Keeton8 months ago
I've ordered from these guys three times this year. Every order had something disappointing happen. Each time I ordered just over £50 of food.
Order one, a pack of sweets was missing. Disappointing but not a disaster. Politely advised them of this by email, they politely apologised and refunded the money within a couple of days.
Order two, took a fortnight to dispatch. They only dispatched it after I sent an email asking where it was. Their website said there was a slight delay and orders would arrive between 5&10 days...
Again, there's a pandemic, I tried to be understanding.
Order three and final order.
Arrived missing two "gammon" joints... so I emailed to let them know, they replied with no apology and very factually stating it's out of stock and they would refund...
They could had let me know before dispatch that it wasn't in stock, offered me an alternative, but no, they dispatched without so much as a word, not even a note in the box... Can't help feeling it was that they were hoping I wouldn't notice...
I waited a month with no refund in sight, contacted, got a reply apologising for the delay and assured I would be refunded asap. Within the week I got a refund for one joint. I contacted again, but this time got an abrupt reply saying I'd been refunded, I stated for one joint and that I'd ordered two, I got a reply saying they had refunded for two, I did a screenshot showing my account clearly with only one refunded, they replied with a screenshot of their accounting software saying they had authorised a refund in the full amount.
At this point I realised I was winding myself up, during a really stressful, busy time (yes I'm one of the keyworkers who has been working crazy hours to keep people safe, no time to rest so to speak) over £5.
I've decided not to pursue the refund, and to not order from them again.
It's really disappointing as their food is incredible and I would had happily continued paying £50 a fortnight for a box of that yummy goodness, but if every order is going to have something wrong with it, I just don't see the point.
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