Vancouver Bullion & Currency Exchange Reviews

With a child starting at a US university in the fall, I needed an efficient FX mechanism to buy US$. The online account service offerd by VBCE has been flawless. It is straightforward and easy to use, best rates in town and helpful staff to get you started.

It seems that young employees don't like helping customers. In general, young employees working at VBCE prefer talking to each other rather than focusing on customers' needs.

I use VBCE when I have international travel and cross border transfer needs and I find their customer service excellent. I was introduced to them by my bank who said they had the best rates which I confirmed after doing some research. I like having the locations nearby so I can walk in and speak to someone directly about my needs.

I am trying to benefit from the USD to CAD exchange rate that is great today because of the whole mess with the corona virus, my savings are in USD and I wanted to change them to CAD.

I signed up for two accounts, one is with Agility Forex (not an ad) and another with VMCE.

Agility Forex website was simple, required 3 identity documents, I submitted them, they followed with me on email and I got my account set up and approved within less than 3 hours.

VMCE thinks it is an FBI agency, first of all the website does not work, every time you attach something it declines it, I went and sent it to them on their support email, they asked for the documents and I provided to them, then they replied in email with "we need to have a call to verify the personal information and get your account set up", I waited 4 hours, received the call, and then comes the "how many transactions are you making a year" i was like "maybe 2 to 3 times a year", she said we cant give you an account access because " we are a financial agency, and we cant let anyone do transactions" In my head i was like "why the f*** are you open for business then" then continues "it is expensive to set up an account and i will refer you to one of our agencies" which i declined.

I went back to the Agility Forex website and completed my transaction in one minute, so glad i did not waste my time with the VBCE stone age process.

I’ve been a happy customer of VBCE for few years. However, my biggest praise goes to David F. of the Downtown Vancouver branch, who has gone out of his way to make sure I’m getting both the best rate and outstanding service. He has provided with valuable information and guidance on wire-transferring funds from Europe at no fee (unlike my banks) and made the process seamless. I would not use any other provider for foreign exchange transactions. Thank you!

Service has been top notch. The people at VBCE take it upon themselves to make sure I am happy and I will continue to support them. Thank you

Have dealt with VBCE since their inception. Very professional staff and excellent exchange rates.
By the way - a long queue probably means good service and repeat customers!

Best rates you can get! Bounce !

We use VBCE every year when we travel from Australia. They are reliable efficient and give the best exchange rate.

Awesome exchange prices and awesome service! The big banks simply can't beat VBCE!!

Good and fast!! Love it to deal with them.

We have dealt with VBCE over 10 years now and we have excellent rates and service from their Richmond office.We have to buy US$ and RMB for our travel agency business. Always better than the banks. Keep up the good work.

I have worked as an agency partner of VBCE's for the past 3-years. Having seen their business from both external and internal vantage points, I can confidently say that they operate with care and integrity. They are also very innovative, always looking for unique ways to better their service and customer experience, well-beyond their competitors.

Been using them for years.

Vancouver Bullion provides efficient and good exchange rate.

It was a "little bumpy " setting up our original account. Since that time all the transactions have gone very smoothly

Always a long queue, even to inquire have to queue up.

exchange us to Canadian.

i have trouble after a transaction over the internet to be able to find and print
out a receipt of the transaction. it must be said though, that computers and i don't get along well.

Best rates, prompt friendly service

Jeff always provides courteous and prompt service.

The service is really good. Customer Service is excellent when using the internet. I like the facility to exchange funds without having to go to the bullion or the bank. It's so convenient. The only thing funds are not deposit right away it takes a couple of days to process. Even though you are set in an amount already and they take the funds from you account. The funds that you buy are not deposit immediately. Why is that?

If you go in person, the lines up are long and notice that the tellers try their best to accommodate and speed up the process. Maybe the bullion needs more tellers?

Good to buy u s dollar here !! Very polite people !!:)

Always had great experience dealing at Vancouver bullion & Currency e change. Thank for the good service

I deal with VBCE mainly for their better rates but I don't buy S$ from them as they are more expensive than Kingmark at Yaohan Centre.
I could have done more business with VBCE if they are considered as merchants for payments when I deal in bigger amounts. The present inconvenience is that I need to get a bank draft from my bank in order to
pay when over ten thousands dollars. At times I meet problem when I want to convert my Euros into CAD still talking in terms of bigger amounts of over ten thousands.