Buyer beware, Flaky and unprofessional customer support.
The VaporTower is a fine product as desktop vaporizers go, but that may not matter if "lifetime warranty" is worthless and you can't get replacement parts and customer support is user-hostile.
After having countless technical difficulties trying to place an order and having to start over multiple times (order process stalling and looping at checkout stage) and calling customer service (phones ring 3 times then goes dead) and multiple messages through their support system to resolve, I was a bit upset and dropped the "F-bomb" twice in my last message.
Just as whatever was going wrong with their online orders cleared-up and the order was completed, I got a rude, ranting call back complaining about my language (he dropped his F-bomb twice as much as I did and accused me of saying things I hadn't) refusing any further support for their VaporTower product, insisting that the problems were on my end (his was the only site I was having these issues with, and I've been shopping online all week), and telling me this is why he doesn't answer the customer service phone. He complained that his customers are stoners, but sounded like a big-time stoner himself.
When I asked to speak to his supervisor, he said he was the guy in charge. He said something about comping the parts and that I was on my own for parts and support from now on. And he hung up on me when I apologized but pointed out he was doing everything he complained about, himself.
So, now the 'lifetime warranty' is void and I have to find other vendors for parts that are unique to this product.
Review by Dlswanson2 years ago
Vaporstore has always stepped up for us. Great products and always offer a discount. I love the VaporTower! The best desktop vaporizer I have used!
Review by Bondjavibond2 years ago
Open late on weekends
Hookah lounge is great
Pretty much only smoke shop in town with big selection
Review by Brode Minnehan3 years ago
I cannot say enough good things about MORGAN who I dealt with at vaporstore! Not only is he extremely knowledgeable about the company's products, he goes above and beyond to educate his customers about ANYTHING they need to know. He is kind, sensitive and makes you feel like you have chosen the BEST most experienced company regarding vaporizers! He answered all of my questions and did even further research for me in order to make sure he provided me with a comprehensive understanding of the products I had questions about. If anyone out there is in need of vaporizers, accessories etc. GO TO VAPORSTORE! I promise you will be completely satisfied! Thank you for all of your help Morgan!
Review by GlenRae5 years ago
The kind folks at VaporStore always take care of me and answer my questions promptly. Their expertise has helped guide my decisions to experience the quality vaporizers offered. Check them out and try their own VaporTower!
Review by GraceSmith5 years ago
VaporStore has helped me many times for my international needs. They have always been fast and courteous and always pointed me in the right direction!
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2380 S West Temple
Salt Lake City