never get item scam Have filed claim with paypal !!!
Review by ABanton1 month ago
Ordered one vaper and four vape tanks. Tanks are fine but the vaper (the most expensive part of the order) simply doesn't work at all. I know how to use these - I already have one - but their one simply doesn't work. I emailed them immediately but have received absolutely no response - so much for their "Contact Us" and "Guarantee & Return" tabs!!!
Review by Junalisa2 months ago
I placed an order and they took money right away, two months later item still has not shipped. Contacted the company. They said item was out of stock, but it has been in stock for a month. Took 3 months before I received my order
They were slightly cheaper than other sites, but I regret giving them a chance. Huge waste of time
Review by Edmir2 months ago
Its been over 2 weeks can I haven't got my order. I can't even track the order and don't know where to get my refund. I am really mad about this and would like to know how to contact them.
Review by Thatyane2 months ago
Bought some products, after several days they said the goods were dispatched and shipped. 1 week after that i asked about the tracking information, and they asked that the goods were out of stock and they were not shipped. Avoid buying there. Go to any other similar website (fasttech, 3fvape, aliexpress, etc)
Review by Mizzteedavis2 months ago
I made a few orders and other than waiting for around 15 days for the delivery, everything went just fine. The payment is going through PayPal, even for credit cards, so no shady payment processors, the customer support replied always within 24 hours from my request, and all I can say is that they deliver what they promise.
Would love to see more companies like them.
Review by Astradur2 months ago
The order came almost a month after I made the payment. There are no complaints about the quality of the goods. Everything is original, packed in a factory film, there are all originality verification codes. In general, if the store corrected the situation with the site’s operation (actual availability of goods, indication of real delivery times, lower delivery prices (ok, delivery prices can be forgiven for lower prices for goods), as well as support that would not only respond timely, but also really solved the problems of customers), then I would recommend this store to everyone. And so, only three stars and big thoughts about further orders from this seller.
Review by Doto Taggett2 months ago
I ordered the SMOK Morph 219 from the Hong Kong warehouse as it was the only option. It clearly states it will take about 3 weeks & I recieved it within that time period. My order was not updated on the vaporl website so I sent an email to customer support. I recieved a response within 24 hours along with an apology & a tracking number. All communication via email was handled in a timely fashion. If you have the time to wait & looking for good quality at an affordable price I highly recommend Vaporl. If you want it quick this isn't your place.
Review by Kalaglow2 months ago
All the reviews on this site made me very nervous. The products I ordered arrived 60 HOURS after I placed the order! If they had only emailed me a tracking number, I wouldn't have gone nuts. I am keeping the original review below to show how badly I jumped the gun.
I would usually do some research before ordering from a site that I hadn't previously heard of. The reasons why I ordered without proper due diligence was that I was referred by a YouTube reviewer who I thought was reliable and because they take PayPal.
I placed an order for two products that have been on the market for exactly a year. These weren't Pre-Order items, or older clearance pieces. I specifically selected the USA Warehouse and chose colors/options that showed as "In Stock" and displayed, "Expected DELIVERY Date 2 days from the current date"
At checkout, they add a "Free Gift" to my cart. It initially showed a pod device. I wanted to decline it because it was going to ship from Hong Kong, but I was unable to remove it. At the next step in checkout, the item changed to a replacement pod cartridge, not the device and a $3.60 shipping charge was added to that "Free" item(which they sell for $2.98). But I was saving more than $3.60 so I let it slide. I complete checkout and my PayPal is charged 45 seconds later.
The next day, I came across this site. I began to worry after reading the reviews here. I logged into my account on the site and tried to find the "Hold Shipment" or "Cancel" options. There are none. I try to use the "Contact Us" feature, but the page indicates that they are having problems with the mail server. I open the live chat feature during regular Hong Kong business hours, but I am forced to leave a message.
Since it hadn't been 48 hours yet, I logged into PayPal to see if I can cancel there, but they force me to try to work it out with the seller. If my suspicions are correct, they will just ignore me and quickly change the status of my order to "Shipped" (regardless of whether or not they actually have), thereby making it impossible to cancel.
I have experience ordering from China. I understand that it takes a long time. I have had orders that were rejected at customs in Beijing, or items with batteries or liquids that had to go the long way around the globe. I am also familiar with tracking numbers that state Awaiting Package for 10+days and then they pop up in California or New York. I specifically selected items that were supposed to ship from the USA warehouse to avoid those problems.
The bottom of every page it states, Orders ship in 48 hours. After 48 hours, instead of Shipped, the status is Waiting For Payment even though PayPal confirmed the transaction and the funds have been removed from the available balance in my bank account. I sent an email to support requesting that they cancel my order since it hasn't shipped yet and they supposedly haven't really been paid yet. I'll have to wait and see what they do.
10 hours after writing this scary review, my entire order arrived. Sorry Vaporl. I should have been a little more patient. Please get your site issues resolved. Timely status updates would have saved me a few grey hairs. I guess most of those reviews were related to the issues I listed as common issues with ordering from China. Now I wish I never found this site.
Review by Dnnd Comolli2 months ago
Whilst looking for the vape mod and tank that I wanted, I noticed this site was the cheapest, whilst ordering it states that I was entitled to a free gift which was some sort of pod vape (which I was not interested in). I emailed the support team and asked if instead of the free gift, I could have free shipping instead ($8.25) and they agreed.
I placed my order then looked at the reviews, I must admit I was pretty worried. I only had the option to buy from the china warehouse. Most of the reviews stated that they were waiting weeks just for them to ship the items, and that they also waited weeks for the order to arrive from the China warehouse. I placed my order on the 26th June 2019... That afternoon it stated that it had been shipped. I did not receive any tracking information, so I was obviously worried. However... I received my order on the 3rd August. Just over a week. The product was very well packaged. The product was stunning, and genuine and at a great price!. I was extremely impressed with the company, the ordering and the shipping time were better than expected! I don't normally write reviews, however, I feel that this company needs and deserves some great positive reviews. Thanks again and I will certainly order from you again.
Review by Stayezek Timper2 months ago
Iam new here and I want one augvape vtec Blue, May I know when it will available?
And can it be shipped to saudi arabia? If yes, how much time it will take untill I recieve it?
Review by Krea Kleanthous2 months ago
Ordered on Tuesday 1st october, still waiting to be shipped. I've contacted the support twice and they didn't reply once.
The estimated delivery time was 3 to 7 working days, Let's see, if the package doesn't arrive in 7 days i'll come back giving 1 star and never purchasing again.
I know that from CHINA we have to wait, but if you promise during the order a certain ETA, you must respect it, otherwise just say "possible waiting 60-90 days".
Review by Emenye Golavar3 months ago
absolutely love vaporl , there a fantastic place to from with top quality items for very reasonable prices and postage is unbeatable. very professional with the talk now or message button makes it very easy to communicate and very prompt reply's .would definitely recommend anybody to do business with them i am in Australia and have now bought multiple items and will continue to buy from this great company
Review by Moombundit3 months ago
I placed an order I clicked on the visa option put in the card number they charged my PayPal instead that the visa I used is not linked to so now my actual bank account will be charged I emailed no response I asked them to cancel so I can re order with said visa but no response wont order from here again and now have figure out how to get money in my bank so I dont overdraft what a nightmare never again...how do reply it doesnt have an option
Review by Sarahannecasey3 months ago
Vaporl shipped my shipment and part of my order was lost in the process and they found the problem and went above and beyond to help make it right thumbs up to them will use again for sure thanks vaporl
Review by Bals3 months ago
Placed an order and it's still not shipped. Will never purchase here again..Glad I went through Pay Pal.
Review by Tanweer3 months ago
Purchased a Smok Morph 219 Kit from Vaporl. I did a lot of research and price comparing, this was the lowest price I could find by far, and I was a little skeptical. You could get items cheaper by choosing a Hong Kong shipping option, and I chose the USA warehouse for my first order.
Shipping was super fast, item was at my doorstep in 3 DAYS! The package was a little torn up, but the box and item survived well. The product tested out to be 100% authentic and registerable with Smok. Device functions as advertised. Tank leaked right out of the box, but that may have been my fault for priming the coil wrong.
I had a good experience with this company and would recommend to other family & friends for sure!
Review by Prieee3 months ago
I will be specific.
Plus only one: low prices. Accordingly, their low prices suggest a low quality of service.
Shipping cost: 8-10 dollars. Are you serious? For the money, other sites offer EXPRESS delivery. And not like yours: they promise to ship within 48 hours, and deliver within 8 business days. And what is the result? Two weeks have passed since the payment, and the cargo as was in the warehouse and remained there. What does the support say? Support says: dude, relax, everything is ok.
Further, the same support a few days after the order sends you a letter saying "sorry, but your items are not available." What is that supposed to mean? Do you sell goods or pictures on the Internet?
Moreover, at the time of the message to me about the lack of goods, on the site, it was listed in stock. This is ridiculous.
On my demand to replace the goods with another, they suggested ... pay extra! Hey guys, have you provided a bad service and are still asking me for a SUPPLEMENT? Other stores in such cases provide a discount to customers and go to meet the client in every possible way. And in the end, after we settled this issue, it turned out that I overpaid a few dollars. Wow. So on what basis do you want to get high marks?
And tell me where is my product? I'll even attach a number to you: VPU190725BFPKIIRG.
Review by MayberryJune3 months ago
Excellent site with great prices, I was a bit dubious at first ordering from a site in China but I have made 2 orders so far both turning up within a week, you only know how good a business is when you get a problem and I can honestly say their customer services is nothing short of exceptional, I messaged them with a problem late Friday evening and it was resolved by 9 am Saturday morning, in the UK customer services are no where to be seen at the weekend, you deserve more stars just for that, my number 1 go to from now on.
Review by Marcilee3 months ago
Man just give me my money back I ordered weeks ago my package says it’s been standing still since July 7 2019 and the email for them has been offline for 4days there’s no way to contact them I’m super mad I feel I got scammed
Review by Nessy3 months ago
Honestly, Vaporl exceeded my expectations in price, shipping, and service. Whenever my new device had a defect, I was super worried that I would be fighting to get it warrantied. Honestly, the service rep handled everything and processed my warranty issue without any hassle. I could not be happier with the experience (even with the issue I ran into). I would highly recommend anyone to use them for great products, low prices, and service that puts the customer first.
Review by Bradut3 months ago
Add me to the missing shipment crew. Made an order from the Hong Kong warehouse, got a tracking number that doesn't exist. Attempted to email [email protected] and it was returned as undeliverable.
Review by Yasri4 months ago
I ordered a Vandy Vape Bonza Mech Kit but the color option I ordered was no longer available. A customer service representative immediately assisted me and helped me resolve the issue as soon as possible. Awsome customer service.
Review by JMTingay4 months ago
Alex, your right!
I happen to place a pre-order on 7/3/19. I received an email on 7/22 claiming my package was shipped. As of today, tracking shows my item still at their HONG KONG warehouse. WTH .. is someone sitting in the back of the warehouse blowing clouds on with my device! In fairness, items ordered out of their USA warehouse comes reasonably fast. But unless your willing to wait and take the chance the FDA bans vaping, you are best to SHOP ELSEWHERE. I have just started a review channel called .. "vapornomics" on youtube. I will definitely put them on blast!
Review by Banen4 months ago
They state shipping within 48 hours. 2 Weeks after I placed my order, I had to contact them to see what was going on. They stated one of the items were out of stock. So I changed the color. I received my order 2 months later only to find out none of the order was correct. Their customer service is complete crap. $70 worth of crap