Completely disapointed! The worst online shop of all shops which I visit. From first moment just problems. First I couldn't pay, I write a tons of emails, but without a lot of help. When I order and pay, I was waiting 3 days for invoice.My parcel arrive after one month, 2 delivery companies, they change without any notification. Custom office in my country couldn't contact me because seller put wrong my phone number. They send me parcel under tariff code for medical tools, and for something like that I need special permmisions . After everything I couldn't import order. I send it back to Poland. Order arrive to Poland , now custom office from Poland need some informations from vapefully.But anyone answer. I send a lot of emails and nobody answer me.
I told for them that time is really important, but they don't care. My bank want to charge me , because they still didn't refund me.
I just wish that customers will read my review before they order something.
Review by Myrlande5 months ago
This is coming from someone who never complains, even when things are bad, and
I've never written a review before.
Their whole delivery system seemed super sketchy, I had to find out on my own that the delivery place picked (from their own website) wasn't even an option. So after picking a new one and writing back and forth with the all around lazy customer service, I'm told that my package will arrive in 3-4 days. I got it 10 days after, with no updates from costumer service.
Another thing was that half the emails came different names and accounts, making it all seem.. just weird. To be honest, I was expecting a 50/50 chance that I was being scammed, until I actually got my package. Oh, and some of the emails were in Polish, despite their slogan "The best online vaporizer store in Europe".
I mean.. come on.
It's odd since I've heard really good about this shop, so I'm guessing I just had a bad experience.
The only good thing was the price, can't complain there.
Review by Guusje7 months ago
Ordered an Omnivap XL. Good customer support, quick reply. Unfortunately there were ugly scratches on my device (not just one). This can happen after production, they told. I don't believe that. I don't recommend cause of that.
Edit: The CEO contacted me after this review and is willed to solve this issue (which was not their fault, by the way). Compliment!
Review by Baylie8 months ago
I experianced some minor problems with my package. I made my order during holiday season so i understand that service was overcrowded with orders, that is why I waited little longer for my shipping. You can really tell that this is proffesional shop since I even had email from CEO after little difficulties with my package. Everything was sorted out, smoothly with a brief.
Overall im satisfied with the service. If this is the way you are going to treat your clients, you most likely found another loyal one that will be visiting often.
ps. If you dont know what to pick there is no better guy to talk then Thomas from customer support who has extraordinary skils and knowledge about vaporizers and they accesories.
I strongly recomand Konrad
Review by Scheris9 months ago
Fast transport and communication
Review by Ponciana9 months ago
Very professional and fast delivery.
Review by Muppetman10 months ago
Delivery quickly, perfectly discreetly packed, the product meets my expectations!
Review by Duelund10 months ago
Very fast shipping, professional service. What I can say? IMO Excellent handling :D. I would recommend this company to anyone.
Review by HangryAnne Hattangadi10 months ago
Best products, quick delivery and awesome service!
Review by Aerona10 months ago
Full professionalism, satisfaction guaranteed
Review by Alyannah Ucar10 months ago
Huge range of products, very fast delivery and great support.
Review by Kaityn11 months ago
Review by Reethu11 months ago
Review by Travolta Damachi11 months ago
Review by PRReeve11 months ago
Super good and nice customer service. There are wide range of premium products. Can't say anything bad about Vapefully. Love ya!
Review by NiecyD Rowney11 months ago
Everything is perfect. Recommend
Review by Yahn Ciafrè11 months ago
Best shop! great quality and fast shipment, I recommend this company!
Review by Pallotta11 months ago
Ordered afternoon and received next day!
Excellent contact and fast service!
Review by Aviance1 year ago
great customer service and quick delivery.
Fast responses to questions asked on the site.
Good variety of products and they keep up to date with new vapo-oriented fads!
Review by Jeyleeca Briya1 year ago
Ok, firstly i have difficulties with my package. They haven't updated my order information after one week. I send them some complains, without getting normal answer about my order. After their CEO found out that something went wrong, he immediately wrote me message, that he is sorry what happened. He took care of my package and everything came as it should. Maybe i was just out of luck with order, but items i bought came perfectly fine.
Review by Delonte Spradley1 year ago
Big Love! CBD Love!
Review by Annagh1 year ago
The Best! Fast. Good qality!
Review by Tzuhan Burcio1 year ago
Shop worth recommending in 100 %!
Review by JCarlos1 year ago
I placed my order on Sunday night. Come Tuesday morning, I was holding the CBD oil I bought at VapeFully. Great service!