Been a loyal customer but my card has been compromised multiple times after using them. Now that I read the reviews I feel foolish because people have been saying this for awhile and yet they don’t change. Good bye to that headache!!
Review by Martjie Brune7 months ago
I was a regular Vapecraft customer until I tried to place my last order. I placed the same order, same credit card, same web browser, nothing different and I kept getting "Gateway Error: The transaction has been declined because of an AVS mismatch. The address provided does not match the address of the cardholder". I tried placing it 4 times on my VISA card and twice on my MASTERCARD leaving time between and same problem. All customer support said was the website was under construction & they don't have PAYPAL. Well I checked out Yaeliq and they have 500ml bottles of excellent juice for just $45 plus $20 shipping (much cheaper than Vapecraft plus their shipping to Australia of $36-25). So I am going to order from Yaeliq now - I have some of their juice and after steeping are excellent juices, better than Vapecraft. BTW lucky all declined transactions dropped off my accounts so I didn't lose any money :)
Review by Mochibandit Rutsch8 months ago
Usually good experience with customer service but most recently it was horrible. All I asked for was spouts for th defective bottles they keep sending me and they refuse. they said since they already replaced my order once (which they should've, when I opened the packaging they had leaked all over into it and the seals on the bottles were broken, which is a huge safety issue) that they won't send me the plastic spouts for the defective bottles. They literally told me if it happens again, to throw the spout-less bottles away and place a new order. So I'm supposed to just be out $15 or more per bottle that's defective? that's terrible customer service and a terrible way to handle that situation. they should make it right and they're refusing. I'm a loyal customer but not anymore.. I'll bring my business elsewhere.
Review by Wangdan Siewlal9 months ago
I ordered juice from them on the 1st. It's now the 12th and my product still hasn't finished processing or been shipped. So I talked to the live customer service and the person was rude, had an attitude, was treating me like I was ignorant and didn't know what processing means. So I asked him for the phone number for corporate and he ended the chat right then and there. So now I will never shop there again or recommend them to anyone. And me paying for shipping for it to still take 11 days and still not be shipped yeah I'm not happy about that at all. Also I saved the transcript of the rude conversation. They aren't allowed to talk to customers that way and I hope whoever that was loses his job plain and simple.
Review by Jacolby1 year ago
best prices and selection on ejuices.
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