VANMOOF Reviews

Delayed from end of August till October and just received another email of delay. Sort it out VM!!!

The Tesla of the ebikes. Outstanding! When u have a van Moof service station like in Amsterdam its even more super!

I bought my bike around 1 year ago and it was a pretty damn good idea to buy a Vanmoof! I never had so much fun riding a bicycle in my city. But when I started having problems, with the smart cartridge of my bike (It didn´t charge properly) I was a little bit concerned, because of all the bad reviews on Trustpilot. Luckily enough I was proved wrong. After 3 days of waiting, I received a very nice, helpful, and warm answer from one of the employees. She instantly knew what the problem could be and what to do, it meant sending my beloved bike to the Netherlands so a Bike-Doctor can fix it (Totally free, obviously). The whole progress went pretty smoothly without any problems or efforts from my side. 2 weeks later, I received my fixed Electrified S2. I really want to thank the whole Vanmoof-Support team and especially Miriam, for fast answers and great coordination.

Received an S3 in the last week. I am impressed with customer service and aftercare.

Very slight delay in delivery, 1 day later than the initial delivery date although VM did push the expected date back by a few weeks the bike shipped a few days.

Some minor paint issues under seat and scratch to left pedal - dislodged during delivery. Front fender slightly misaligned (it does not obstruct wheel). I contacted VM via email and received same day response offering replacement bike or partial refund and to pay for local bike shop to align fender. All sorted quickly with a few emails.

This is a review of company rather than product, i am impressed. It is car to tell if issues are quality control, packaging failures or the inevitable occasional issues with anything that is shipped. The problems were however settled to my satisfaction.

Well well my bike has arrived! I was mighty worried after reading so many bad reviews. I thought it important to share my first impressions with you, which I will review again after a few weeks (heads up Vanmoof)!

Yes it's been a long wait, but nothing we weren't made aware of when ordering (PRE ORDER). People chill please, this company is building an interesting product which is relatively new and they are obviously doing all they can at this point to counter logical problems that any starting (scalling up) company will in counter. They did not see the massive increase coming and I for one do not blame them. The large infuse of recent investments proves how (btw highly critical investors) believe in Vanmoof and its starting to show... 1) My last to inquirys were answered the same day and 2) My bike arrive (to this point) in almost perfect condition.

Alow me to elaborate, first my invoice was set up with a mistake, apparently already including two accessories I haven't received yet (although not described in the invoice, the total amount included these accessories). A little wierd but I received an explanation the same day I had asked the questions via e-mail.
Second, the pump was not in the box! After sending an e-mail about this, I received a reply within an hour telling me "so sorry, we will send you one right away". Nice, no discussion! However, the e-mail included a video with a different pump then shown in many YouTube videos of people unpacking their bike. The video did not show the famous foot pump with pressure indicator!). At this point I'm really hoping to receive the vanmoof pump with pressure indicator and not the cheap one shown in the video ... I will let you know.

About my bike arriving in perfect condition. It was clear it had travelled, some of the protective material had fallen off and the chain protector was loose. Further, not a scratch and the front wheel seems true. In any case nothing really unusual to mention.

Setting up the bike was very easy... Yes fixing the motor cable is the hardest part, but if you have some patience and try out some different angles, no problem...

My first very short ride impressed me imidiatly... Time will tell... and after riding a Cowboy for two years that means something.

Vanmoof, keep up the investment to improve costumer services, ramp up the bike doctors wherever your selling your bikes (don't forget Belgium) and my little opinion between the mass might carry over and beyond the 2.9 stars on trustpilot... I truly hope so because I want this bike to replace my car and the car of many others in this dirty world,

to be continued

Like the chap in London, I had my S3 for one (1) week and went for a ride in the evening when I was about 7 miles from home and the electric motor stopped working. I pulled over and got an err 20 message. I restarted the bike several times, but the motor would not engage. I had to call for ride home since I was hoping to have the electric assist for the long uphill ride home. Customer support ran me though several steps to regain power, but again the motor would not engage, although there was power to the bell and lights. I also had an issue with the gears not working properly in the no power mode. So after riding the bike for one week I had to put it back in its box and hand it over to UPS for shipment to San Francisco-I live in Denver. I will say that the support over the phone was friendly and helpful, but they could not overcome the problems with the bike. The week the bike did work it was a barrel of monkeys fun to ride. I hope the bike returns without these issues and I can get back to the barrel of monkeys fun to ride. If not, I will have to pursue a refund.

Great bike! love the turbo button the most!

best service! quick response and always friendly & helpful! many thx

After four great weeks, the bike showed error codes 17, 18 19 and 20, I emailed Vanmoof support and after two weeks received an email saying I needed to download the new firmware, but by this time the phone wouldn't pair to the bike, I've sent several more emails asking what I should do, the silence is deafening, I now have a beautiful looking bike which I can only look at for the last three weeks
I've received the firmware, thankyou Vanmoof, so I've raised you a star, when I'm able to download it to the bike I shall raise it another star, when I can finally ride the bike again it will move to 5 stars
Please carefully read all emails I sent you, thanks

I'm waiting on a torx screwdriver to change a module they've already sent me, I sent an email asking when the screwdriver would arrive and within 10 minutes I had a call from Vanmoof apologising for the delay and explaining why, I think Vanmoof have finally turned a corner and I look forward to adding more stars

Very innovative bikes with great features and great price. Supportwise I hope they improve in the near future and they open service stations where your bike can be checked and repaired.

Very cool bike for a very fair price.
Some small problems, that’s why I don’t give 5 stars

good and less good points. once driving its great, but the max speed 30km/h is a pitty, how hard you try its wont go faster, the motor blocks than. my kicklock keeps hanging half, i have to unlock it by hand everytime.the display can only be seen in dark, not in daylight. the gear switching good but sometimes noisy. no pedalforce adjustmet for the motorpower. its just max power as soon as you pedal, the speed indication is 2km too high compared to GPS.the boostbutton is great!

When purchasing the S3 Light I knew there could be some issues being one of the first buyers and buying something just brand-new in software and other features.
I had hardly any issues and am a happy Vanmoof biker!

My bike arrived damaged and app on the phone doesn't always connect. Other the that the bike is a blast to ride. The bike looks fantastic too!

my bike has been amazing and rides like a dream. The after care service i have received too has been high quality. Good luck VM. Where can i buy some shares.
Rich

Bike was delivered with a few days after initial estimate (august 1st) and in pretty much perfect condition. Only issue has been a squeaky noise in the pedal crank, which was solved with a drop of oil. Over 1000km later I’m very happy with my purchase. I had also ordered a front carrier, which I still haven’t received. Contacted support a month ago and they said it should arrive by sept. 19th, which was a few days ago. Support line still seems to be swamped with requests so haven’t bothered with asking for a status update yet. Hopefully VanMoof can ease the strain on their customer support soon.

Poor communication about delivery and much more delay than promised. Happy with the S2 and S3 it self. support can be improved easily

My bike was delayed. When the bike finally arrived, it turned out to be a dead on arrival (DOA). It went back to the workshop. I got the bike back after one week and it was still dead. Took the bike back in person by train to the workshop. They were unable to fix the bike, because the part was not on stock. Eventually, I received a new bike. This took almost six weeks. Still waiting for the refund of my travel expenses (2 months). Quality assurance sucks. Support team is doing a great job, but I have to call them every time. Did not get any update.

The bike itself, if you get a good one, is great though.

It was difficult to put the front wheel in the bike but then the gear didn’t functioning so they send me a real wheel what even was more difficult with unclear indications to put in the bike. Then it wasn’t possible to use the gear in the app so I had to cycle without gear. After my 4 th telefon call, waiting 30-45 minutes they advised me to send the bike back, meaning to see I had to unbox the bike... I really don’t understand this customer support. So I’m very unhappy with this bike. Now I’m still waiting more then 2 weeks for a reaction of my mail I send to VanMoof

Amazing product for it's price but be ready to overcome some bumbs. It's a really good bike, verry fast and smooth. No nonsens but with some nice technology. So I am really happy with it. Though I had some issue's, my front weel was not through, squeqing brakes and the automatic light would not shut down. All resolved verry well though, good customer service and swift response.

My very best bike

The VanMoof crew in London West End was very friendly and helped me out immediately when I had a little issue with my bike and was just near their shop. Lovely people, very helpful, would go there again any time. Can only recommend

Was thinking of buying the new Van Moof but after reading all the negative reviews on this site, I've changed my mind and will get something cheaper and better.

I really wanted my VanMoof S3. Really.
I have however returned my S3, with frame number ASY1009868, ordered and paid on May 1st and received on August 20th, back to the VanMoof shop at the Mauritskade in Amsterdam on August 22nd.

I rode a grand total of 2 blocks on the bike.

When the S3 arrived, I started unboxing and, following the instructions, thus started installing the front wheel. Once installed, I noticed my front fender was misaligned and my front wheel had a knack. These things happen, was my initial thought. I went with the bike, front wheel not installed, to the shop in Amsterdam. They installed the wheel and allegedly aligned it. Since I had yet to install the rest of the items, pedals, saddle and steering handle adjustments, I took the bike for further installation home.

Once installed, the first ride (around the block) was not as expected. Gears kept on shifting from high to low irrespective of speed, the boost button did not work, the power settings could not be adjusted by the boost button and the front wheel and front fender were still not fixed/aligned. I charged the bike again, reset the bike twice, to no avail. The second around the block turned out as disappointing as the first.
I returned to the store the next day. I told the people at the store (or rather, the tent next to the store) of the problems and asked for a new bike. Also told them that if there was no new bike to be had, I would immediately return the bike. The person helping me came back with the following statement: “since the maintenance people tell me that they can repair the bike, you are not entitled to a new bike”. I told him I would return the bike immediately, since I believed I was entitled to a working and faultless bike upon delivery, not a ‘Monday morning’ model.

When I asked him what would happen to the bike, he said: “we will repair it and it will be sold on our outlet store on the website”………. I rest my case here: Why would anyone accept a brand new bike with apparent issues, when VanMoof devaluates it the moment it is returned?

I would have liked to get a new bike the instant I came back with the faulty bike, but would have waited another three months for a new, faultless, S3. Simple as that.

I know people who are extremely happy with their S3. I fear that for most, that happiness is short lived. VanMoof is a substandard but well branded bike with nice gadgets, interlaced with a terrible service model not at par with its image.

And I really wanted the bike, but am a fan no more.

Unfortunately I can relate to some of the bad reviews of the S3 bike.

There are several issues but the most annoying is the gear shift problem. It makes hard noises and once a while gets stuck in first gear. I’ve tried resetting the bike or change settings but no result. After a while it works again. I’ve sent a video to customer service but haven’t heard from them for 2 weeks now.

I have the bike a little over 2 weeks now and the charger went dead. I can’t charge the battery anymore.