Vanillasoft Reviews

I have used Vanillasoft for over 8 years and was the perfect solution for our call center. We had so much control over the data and our reps were able to make 2X the calls they could make in other systems we tried like Salesforce or Hubspot. It was a game-changer for us and I would highly recommend. The flexibility to adjust the set up to my client's needs was key. I honestly don't know how I could have worked without it.

This company is the worst. After you try to cancel, they continuously charge you for months on end. Im still trying to cancel my membership and I haven’t used their website since November and it’s now February.

I wouldnt want to rate vanillasoft yet because i havent had the chance to use it... but it wouldnt allow me to log in even though ive subscribed into the program already...

Working with Rachel Spencer is amazing! She always has time for you and nothing is too much hard work! Thanks for all of your help Rachel- you are amazing!

Working with Michael Bialek is great! He just gets it and patiently works through all your questions and concerns. Great to work with :)

We have used VanllaSoft in our associate customer retention service! Our associates use the product daily, my managers can monitor productivity, customer retention and service! A must for all businesses.
Wilfredo Jauregui, Vice President

We have had experience with another company offering a CRM for a couple years that was less than productive lets say. We joined Vanillasoft within the last 12 months and it has worked great!

No dropped calls, great customer service, adequate reports, and very user friendly. Makes it easy to train a new salesperson on the system.

Would definitely recommend to a friend.

I have been using Vanilla Soft for a few years. It is a great way to keep organized.

Everything is great except I would love to be able to click and drag my calendar events.

Helped me uncover issues with my computer

I've been using VS for 4 years, and have previous experience with Sharkware, Maximizer, Goldmine, and SalesForce. I also had a CRM built from scratch, using .Net framework. The features and functionality that VS provides is awesome, and their technical support is not only superior to any I have experienced is 20+ years of marketing, but by far the friendliest. I don't look at VS being a vendor I buy from, I see them as my partner is our business.

VanillaSoft has been a great tool for our new call center. It's very user friendly and has an easy to learn GUI. The support team is quick, knowledgeable and usually able to help with issues on the spot.

That said, there are some things that could be improved to enhance our experience. A centralized library for items such as result codes, scripts and documents that could be accessed across all projects would be very helpful for us. Cloning projects is great but we do make changes to new projects that we would like to also change across older projects as well. We often jump from project to project, sometimes 3 times in a day, and would like everything to be uniform for stat tracking purposes. Currently I manually go through and make changes to all projects which is tedious.

Overall we love VanillaSoft and would recommend it to any business making large volumes of calls.

OK.. lacking on call return with local presence

In 2007, with the arrival of the DNC, we were perplexed about how to get ahead with our company. After manyattempts, that all led to a centralized server which was way too expensive to acquire and maintain for a small 25 employee telemarketing business like ours, Vanilla Soft appeared like no-brainer. They were offering a user friendly and simple platform accessible from anywhere. Their technical support in French has been invaluable for us in an almost exclusive French speaking community.
Thank you VanillaSoft!
Stéphane Blouin
EXL-OR inc
www.respirezmieux.ca

VanillaSoft, unllike any other CRM/SA I have evaluated or used, enables both managers and individual contributors to make sales. By providing the selling organization with sales resources, tools and reporting easily accessed through simple user interfaces, VanillaSoft empowers a team to make better sales calls and more of them consistently.

I recommend them highly
we are never disappointed when we call with a question or to ask for help you always get a reliable and helpful person. It's nice to know you can count on your vendor to be able to make your work day a little better.

Switched from InsideSales to Vsoft, has been great especially for the $$$.

Freezes often and very slow

Any time I need help to change something they are all very friendly and help me within minutes.

We been using VanillaSoft CRM for over 4 years now. The customer service continues to wow me. The management team understands our company needs and really work hard to implement new ideas that might benefit our business. They continue to innovate new processes that help our sales reps become more productive.

I call this CRM the "modern day" CRM. CRM designed for sales reps not sales reporting. Often Sales CRM are very management/reports focused not prospecting and pipeline management focused. Prior to my sales management career I was a top producing B2B sales rep for many years. I wish I had VanillaSoft during my sales days. My team is so spoiled! They have no clue how good they have it.

What I love most about VanillaSoft is:

1. the service - amazing
2. Pipeline management - you will never lost track of a lead in this system
3. email integration - click a link to send an email template -
4. Easy to use - I can train a new sales rep in less than 30 minutes!
5. To the point - this is a sales CRM. It helps you closes sales and follow up!
6. Custom Reports - build any manager report needed.

Overall:

VanillaSoft is a clean, easy to use cloud crm, the software is intuitive, the customer service is great, and their management team continues to innovate.

Our Lead Management team of 13 reps uses VanillaSoft as our primary CRM in setting appointments for a sales team of over 100 located throughout the United States. The following VanillaSoft features are keys to our success:

Auto dialing with VOIP – allows us to make over 65,000 dials each month with minimal loss of production time from our reps. Quality and connection of calls are excellent.
Branch Scripting- provides easy transition for our new hires to feel comfortable and prepared to handle objections.
Google Calendar (appointment setting) – This is one of the most valuable features to our team because it allow us to view our external sales agent’s calendar in real time reducing the chance for double booking appointments.
Salesforce Integration – Using VanillaSoft’s Salesforce integration our Marketing department has pushed over 400,000 leads to VanillaSoft and continues to update VanillaSoft with new web leads daily. All activities (calls, appointments, emails, etc..) generated in VanillaSoft are instantly uploaded into our Salesforce platform for lead tracking and reporting to our Sales team and Sr. Management.
Support – There is NO better support team. This team works tireless to insure they respond to your my support ticket with a one call resolution. Their engineers were instrumental in the VanillaSoft - Salesforce integration by demonstrating their extensive working knowledge of both VanillaSoft and Salesforce with our Salesforce Dev team. This experience and willingness to get and stay engaged made for a smooth and fast integration.

Vary easy product to work with from any stand point - Admin or end user. Help desk support is the Best!

Thank you Vanilla Soft! Completely Satisfied Customer!

it's not friendly user et we haven't a use guide

The support team has always been quick to respond to my questions via email and telephone. Everyone representative I have spoken to has expert knowledge on the product and has always been able to reach a solution quickly.