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Review by George Karandeinos5 years ago
Received the new luminaire and its now nicely made. Thank you!
I trust that the delayed response to my earlier complaint was just a misunderstanding.
The shop contacted in very polite manner and aopologized for delay.
They contacted manufacturer and they will order a new luminaire.
So, my review is much better now.
It has been a week since I sent my complaint about the poor craftmanship on a hand made dining table luminaire that we purchased.
The metal weldings are not properly done and the luminaire is tilted to one side.
I sent detailed email with photos showing the defect.
The only response I got from customer service is that they forwarded my email to the Ekkersrijt shop.
One week later, no further response...
Unbelievable poor customer service...
What this business does not understand is that nowadays, most of the things they sell, can be found in many different shops, even online. What makes the difference and makes people select one over the other is the service they offer.
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