Vandenheuvelverlichting.nl Reviews

Good prices and quick delivery.

UPDATE 19/3:
Received the new luminaire and its now nicely made. Thank you!
I trust that the delayed response to my earlier complaint was just a misunderstanding.


UPDATE 25/2:
The shop contacted in very polite manner and aopologized for delay.
They contacted manufacturer and they will order a new luminaire.
So, my review is much better now.


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Initial review:
It has been a week since I sent my complaint about the poor craftmanship on a hand made dining table luminaire that we purchased.
The metal weldings are not properly done and the luminaire is tilted to one side.

I sent detailed email with photos showing the defect.
The only response I got from customer service is that they forwarded my email to the Ekkersrijt shop.

One week later, no further response...
Unbelievable poor customer service...

What this business does not understand is that nowadays, most of the things they sell, can be found in many different shops, even online. What makes the difference and makes people select one over the other is the service they offer.

Unfortunately this order was a big headache. Firstly, delivery took nearly 2 weeks. The promised track and trace email was not receiced (yes, I did check my junk mail. After several phone calls and promises of delivery, eventually my wife managed to get the tracking number and we discovered that the lights had actually been delivered to a neighbour the previous day.

Unfortunately that was not the end of it. On opening the box we discovered that 2 of the lights were incorrect. Enquiries revealed that the website had swapped the pictures and details of 2 similar products , meaning that the product I ordered was different to what was depicted. In the end we had to drive to Rotterdam ourselves to swap the lights.

The whole experience was frustrating and a huge waste of time. I would not do it again.

We placed three separate orders, and each time our order arrived within 2 working days and the lights were of good quality, easy to install, and were exactly what we hoped for based on the photos and information on the website.

Great!

everything perfect