Horrible! Do NOT purchase through Valore. We purchased 2 textbooks through this company over a month before classes began. One never showed! The other did not arrive as described. We ordered Horngren's Accounting, the Financial Chapters, Student Value Edition Plus MyAccountingLab with Pearson EText -- Access Card Package. There was no Access code although the description clearly says we purchased it. When I called they said the fine print says “may not contain CD, etc”. The access code is not a CD. I argued it should have said “does not contain access code” and/ or the produce description should be changed. They didn’t care. Misleading!
Review by Gritimitti Tinjani2 months ago
I sent Volare Books a text book that was in perfect condition. I barely opened it. They had quoted me a price of $40 to buy it from me. In an email to me they are telling me they aren't going to accept it. This is BS. Do not do business with this company!!!
Update: I had sent another book that was in like new condition that they quoted I would get $35 for. Again they sent an email rejecting the book. I think they expect people will just accept the fact they aren't going to get any money and let Volare keep the book and then Volare with resell or rent a book that was free to them. Big Scam! Again, don't do business with these people. I took my time to package (even paying for package materials) these books expecting a check for $75 and I got nothing but frustration. Poor business model.
Review by Clubs2 months ago
DO NOT DO BUSINESS WITH THIS COMPANY. PERIOD.
I'm so upset with this company that I have to write another review for an update. I finally found an email after sifting through a ton of complaints online (customerservice @ valorebooks.com). To reiterate, I sent in a book in perfect condition, STILL IN THE BINDER THAT I KEPT IT IN. They wouldn't accept it. So I had to FIGHT to get the book back. What they sent back was not my book. There are stickers on it, it's BEYOND damaged and was held together with RUBBER BANDS. This company is ripping off college students by taking your books, claiming they are unsellable and sending you the SH** ones that they receive. They will no longer respond to be now that they sent me this garbage back. I am so upset.
Review by Lockett2 months ago
easy to apply
Review by Ellcie Cheslosky3 months ago
Fast and Easy.
Quick to get quote. Simple instructions.
Review by Alona3 months ago
Whatever you do, DO NOT BUY FROM THIS COMPANY! Their customer service is rude and condescending. With students being their primary customer, you'd think they'd be more understanding and considerate. I'll be taking my business to amazon where the customer is always right. Bad company.
Review by TyYonna4 months ago
The prices paid and the prices offered for some books are ridiculous. My Biology book is practically brand new but I only got a pittance for it. There should be a better system so that people don't feel cheated. I'm getting rid of the books that don't have anything to do with my major and I'm still upset.
Review by Nuna4 months ago
The Only place to give an opportunity when all hope is gone!
thank you so much
Review by TomFord4 months ago
I ordered a book that was advertised as available. The next day they refunded me with no explanation as to why.
Kinda looks like they realized a mistake was made by them on the price offered and decided to cancel the order. Now they can repost it at a higher price later. What a SCAM!
Review by Arete4 months ago
Poor customer service on the part of Valore. When you say a book is a rental for a semester figure out what a semester is, don't just make up a 5 month period. The CSRs were rude and completely unhelpful with the situation. Valore did nothing to rectify this situation. Filed a BBB claim and again still did nothing and blamed me for the issue. I advise no one buy, rent, sell, or do business with them in any way. Let them go bankrupt.
Review by Elnur4 months ago
Easy way to sell back your books.
Review by Elichai5 months ago
I should have read these reviews first..
I sent them a book that was virtually brand new, literally opened it twice. It was placed in a binder as soon as it was taken out of its packaging. Left it in the binder when I sent it, wrapped it and packed it VERY carefully so I knew it would be protected. Also took pictures and videos if it PRIOR to sending it (just for a precaution) and they aren't accepting the book. Turns out they regularly scam people! They also don't have a customer service phone number so good luck getting in touch with them if you want your book back because I can't get in touch with them. So disappointed that there are people like this ripping off college students that are just trying to make a buck back after spending so much on books. Truly sad.
Review by Mikedagher5 months ago
Great company. Always has great prices and I sell lots of books to them. Highly recommend using them if you have a book they want to buy.
Review by EduOwls5 months ago
quick, easy, no beating around the bush.
Review by Zenab7 months ago
Sold my accounting book to them in the beginning of January, didn't get my payment till March, emailed them twice about it and they said my book had been verified, but they hadn't sent the check yet. Don't use this company.
Review by Sergeyl7 months ago
I ordered a book for over $100 for my son's college course. Valore claims it was delivered and it never was. Their response was that UPS was sloppy and to look at my neighbor's house and in my SHRUBS! I have never located the book and they refuse to answer me on any level. I will NEVER buy from them again and I hope you don't either. Textbooks for college are expensive enough without having to hassle with this to get a refund.
Review by MMontgomery7 months ago
BUYER Ordered a book advertised for sale. Was sent an email that it was no longer available. I think they realized that their price was too low so they simply told me not available so that they now can readjust the price and resell it to someone else. Stay away!
Review by Joone9 months ago
Sellers and Buyers beware...read yelp reviews
Dont sell them your books they will get your books and only pay you for 1 book and claim they paid you for all books. I send them 3 books I got my first payment fast the other two It took a few weeks later and On the site it said payment was processed by paypal which it hasnt been. Issue my money you crooks. Never ever will I sell any thing to your company.
Order # 2781636
Review by Uline11 months ago
All around crooks and have been for years - that's just one reason they were sued for selling counterfeits - look it up. College kids and everyone - do yourself a favor and buy, rent, or sell your book to some other company. They don't treat their partner companies any better than students.
Review by Hcardenas1 year ago
I received a counterfeit text book full of typos!
Review by Mert Venezian1 year ago
I ordered a book for my son at a reasonable price but three weeks later it never came. I inquired about the book and they said the original order was lost and would reship so I should receive it in 4 days. Well 10 days later no book so I disputed with my credit card. Buyer beware if you need it in a specific amount of time or at all!
Review by Hanker Duplichen1 year ago
Don’t use this company. They took my book for re-sell, are claiming it’s counterfeit & won’t return the book, they won’t give me updates on why it’s counterfeit & they won’t give me the money they quoted me for it. They’re just going to re-sell the book & hope that I go away but I won’t. They’re thieves.
Review by Zerit1 year ago
I sold back one math electronic access card. Prompt service. Paid within a week of receiving the shipment.
Review by Simirra1 year ago
I rented and paid for a text book from Valorebooks. After waiting 14 days for it, I sent them an email. They replied that it hadn't been 14 BUSINESS days. I never did receive the textbook!
Review by NutritionGuru Leibtag1 year ago
Fast shipping and book is in excellent condition, not to mention great price