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Review by Sage E.1 month ago
Its a good and legit site to rent or buy a book. Helps me to save a lot of dollars for my other necessities.
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Review by Kam Yee Cadez1 month ago
Valorebooks was top option/vendor on Gettextbooks.com for value at $88. I was trying to find a text that should include digital access, which was included in the description, but when I got to the page to purchase on Valorebooks the price was more than double what was advertised and it had a disclaimer that stated regardless of what the description states it does not include the CDs/online Access or sup materials! WHAT for $175 and advertised for $88 + ship???
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Review by Ben Thom2 months ago
I "sold" a textbook back to this company 9/3, and there was a very poor response. First, they "sent the textbook to the publisher to check if it was counterfeit." Even though, there was NO evidence for the book to be counterfeit and NO explanation why they deemed it so. I NEVER received any notification of this happening until I went on their website to see why my payment was taking so long. I reached out to their customer service by email 9/18 and was told it would take 1-3 MONTHS for the publisher to review whether the book was counterfeit. I gave them the benefit of the doubt and set an event in my calendar for 3 months after on 12/21. In that time frame, I NEVER received ANY word from Valore Books. I reached out once again by email, and was told it was deemed to be counterfeit without ANY further explanation or evidence. I truly feel they kept the book and resold it without paying me and blamed the publisher as a scapegoat. DO NOT TRUST THEM WITH YOUR RESALES.
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Review by Benjamin T.2 months ago
I "sold" a textbook back to this company 9/3, and there was a very poor response. First, they "sent the textbook to the publisher to check if it was counterfeit." Even though, there was NO evidence for the book to be counterfeit and NO explanation why they deemed it so. I NEVER received any notification of this happening until I went on their website to see why my payment was taking so long. I reached out to their customer service by email 9/18 and was told it would take 1-3 MONTHS for the publisher to review whether the book was counterfeit. I gave them the benefit of the doubt and set an event in my calendar for 3 months after on 12/21. In that time frame, I NEVER received ANY word from Valore Books. I reached out once again by email, and was told it was deemed to be counterfeit without ANY further explanation or evidence. I truly feel they kept the book and resold it without paying me and blamed the publisher as a scapegoat. DO NOT TRUST THEM WITH YOUR RESALES.
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Review by Hannah M.2 months ago
If I could give zero stars I would! Stay away from this company! It is an absolute scam and fraudulent business. I used the site to sell back textbooks and first they gave me very low offers for extremely expensive textbooks. I understand that most companies won't give you much for buyback textbooks so I was understanding at this point. However once you send them your textbooks, they will come up with ridiculous excuses for why they are not acceptable and refuse to pay what was agreed upon. At that point you are either forces to forfeit your books to them or pay a ridiculous amount to have them shipped back to you. This is clearly a play to steal the expensive textbooks without ever paying back what was agreed upon because most people will just choose to forfeit. If you ever want to see the money you're owed or get your textbooks back to sell somewhere else then DO NOT USE ValoreBooks!
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Review by Arjun P.5 months ago
I bought a textbook for my daughter but they cancelled the order a few days later without telling us. We have waited for a month. They use wrong info to attract customers to buy other books.
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Review by Alyssa P.5 months ago
I sent ValoreBooks a $150 textbook that I had to buy for a college class. They said they would take the book and send me a check in the mail for $23. Not a lot, but at least it was something. They told me this on September 1st. I waited for my check to come for over 3 weeks when they said it would take up to 2 weeks. I emailed them and they said they rejected my (perfectly fine - not ripped, no writing in it) textbook on September 2nd. I was never told of their rejection policy and never received an email on September 2nd from them saying that they rejected my book. So, I never got my money and I will never send them a textbook ever again.
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Review by Client5 months ago
Book in excellent condition (sell as very good), a rare good prestation.
Fast
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Review by Chris Freeman5 months ago
Poor Customer Service. Their prices are good, but service is poor. They're very slow in getting books shipped out, and if there's a problem, you can forget about getting any help. No phone number and they don't respond to emails
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Review by pinder chauhan6 months ago
My book sale was returned as ISBN number did not match - which does not make sense as I used the book to look up the ISBN number when making the sales order. Then when I tried to request to return my book back, it did not work after I selected to return back to me online and clicked on pay the return fees with PayPals, nothing happened I tried it multiple times. So basically they stole my book!!!
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Review by AR F.8 months ago
I ordered a textbook to use for my 5 week summer school class. I was told that the shipping was quick, but here it is 3 days before my class ends and no book. I continously requested a tracking number because they lied and said the book had been shipped. Nothing...no tracking number!! Tried to contact them and the voicemail says it's a Googke voicemail account. Requested a refund but they are not responding! DO NOT ORDER FROM THIS COMPANY!!
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Review by Gary Buser8 months ago
They don't honor their contracts nor their prices. They cancel orders w/o reason, which can only be due to price errors they seek not to honor. I don't trust them.
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Review by Gary B.8 months ago
Twice they've canceled my book orders with no explanation. Both were for big price differentials, which makes me think the prices were in error or a bait & switch. I don't use them anymore, and the same goes for Abe Books. Use eBay or Amazon instead.
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Review by Abvgdh Abvgdh8 months ago
I ordered a book. A day later they said it had shipped. Five days later they cancelled the order. They are a bunch of liars and wasted a week of my time.
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Review by Samia T.8 months ago
I purchased a book online from this company and have yet to receive the product. There is not an actual person you can speak to for issues, except the vendor your purchasing from. Save you school money and time, and regardless of these other fake reviews stating "I'm so happy with my product", DO NOT DO IT, I REPEAT, DO NOT DO IT!!!
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Review by eric h.8 months ago
I ordered a book. A day later they said it had shipped. Five days later they cancelled the order. They are a bunch of liars and wasted a week of my time.
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Review by Molly Johnson9 months ago
If I could give them no stars I would. I have been trying to contact them for many days no response to emails no phone number available to call and talk to a human. Do not use them!
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Review by Ben10 months ago
I have tried ordering books two times from Valore. Both times they cancelled my order saying they are out of stock. Never again Valore.
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Review by joe ceriale11 months ago
I purchased a used paperback for under $10 and they began charging my credit card for membership fees. This is a scam operation.
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Review by Ilon B.11 months ago
In this period of self-learning it is time to read textbooks and find out something new for your future or present careers. Thanks for great choice and the possibility to work with this product.
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Review by Afsaneh11 months ago
Terrible experience! I ordered my book on march 3 and paid 6.99 for expedite shipping! I supposed to get it 2-5 business days! Today is march 15 and I didn’t receive my book yet! Don’t count on this website for the given delivery time!
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Review by customer11 months ago
DO NOT SELL YOUR BOOKS BACK TO THIS COMPANY. They accepted my books for buyback on 2/10 with 14 business day processing for payment (which is ridiculous in itself). It has been over a month now, 3/13/20 and still no issue of payment. Have been told the finance dept is having "technical difficulties"...I am sure they are having NO difficulties accepting payments from buyers. POOR customer service and no end in sight for me!! Heed this warning!!
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Review by Candide W.1 year ago
The website is quite comfortable and the prices are affordable. Therefore I am completely satisfied and recommmend to you.
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Review by Emily1 year ago
Terrible customer service. Charged me for a book that wasn’t in stock and so wasn’t shipped and they just send generic emails when I request a refund. Going to have to get my bank to dispute the charge.
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Review by Joseph Paoletti1 year ago
I bought a book, then promptly cancelled the purchase. I received confirmation of the cancellation, and was told I would receive a refund within a few days. It has now been 28 days since my purchase, and still no refund. I sent 2 emails and they responded to both saying that they would "send a note to the accounting department." My last email (sent 4 days ago) said that I would file a dispute and a complaint with the state. No response. Terrible company. Avoid at ALL costs!
Our reviews are aggregated from multiple sources to give you the best overview about valorebooks.com.
About
At ValoreBooks, we understand how expensive college can be. That's why we give students the option to buy or rent cheap textbooks from over 18,000 verified sellers and rental providers who compete to provide the absolute lowest prices. The average student saves about $500 per year when buying or renting all of their required books from our marketplace. ValoreBooks also lets you sell text books directly to us at the highest buy back prices online. ValoreBooks is and always will be dedicated to making your college experience better.
Contact
268 Summer St Suite 502
Boston
02210
United States
