The website shows the photos which are nowhere to be seen in the actual resort. It also shows the photos of really nice rooms and with drinks and fruit basket but the actual room has broken doors and air condition, broken bathroom accessories. The service was all-inclusive but the complaints don’t get solved for days, rooms don’t get cleaned every day even on requests and also served with dirty bath towels. There was supposed to be a minibar with 2 drinks in it but there is no mini bar, there was a small fridge which was empty and it was like a freezer so you can’t use it to store your drinks coz it will all turn in to ice. Vakantie.nl has to take complete responsibility for promoting and selling their products with false promises. I am completely dissatisfied with vakantie.nl.
I will never recommend this website to anybody and will tell my friends and family not to trust this website as they are only making empty promises. We have paid more than 2200 Euros for this trip and by the end, we ended up spending 500 more on food due to lack of vegetarian food in the hotel. Is this the all-inclusive concept of the website? All the recreation facilities which are mentioned on the website that this resort “ Golden 5 The Club” offers are not there in the resort, some of them broken, most of them are in a different hotel and you need to leave the resort to use them. The lobby where there is the weakest internet is always filled with smoke as hotel guest and hotel staff smokes constantly in there. This resort is nowhere near to be kids friendly as there was nothing for kids. Only unhealthy food and drinks for kids.
The food – what a horrible experience, there was only one type of food which was horrible for taste but was also not hygienic due to which a lot of guests got stomach problems including my daughter. This resort is not a 4-star resort it is more like a 2 Star hotel. Vakantie.nl should also be considered as a 1-star online travel website. As after complaining the website simply said sorry and denied to accept my complaint. never going thru this website again will encourage others to move cautiously with this website.
Review by Nurmelfa9 months ago
I booked a family holiday package with this agency five months ahead of departure day but my wife and my kids wanted to go somewhere else instead of the destination I booked, so I went online and canceled my booking six days after booking.
I received an email from the Vakanties.nl telling me that I cannot cancel the booking once I have booked or I have to pay them 40% of the total cost as a cancellation fees (This is 25 weeks ahead of departure day we are not talking cancellation within 8 or 6 weeks here). I replied to Vakanties.nl and asked if I could change the destination for similar package which I found on their web site for similar price range.
Their answer was "pay for the cancellation of the 1st booking then book the other one". I was shocked by thier reply and decided not to book anythig with this agency.
I sent an email requesting formal cancellation of my booking, according to the ANVR the charges on apply up to 6 weeks (42 days before depature day) in case of cancellation, I am still disputing this charges that Vakanties.nl are still asking for and they would'not even supply a breadown of this charges.
I will keep you posted with the results once I have more news from Vacaties.nl.
Review by Nonearl Tsavi10 months ago
Everything about this vacation was great except the food in the hotel, which was often cold and over-cooked. But otherwise, I would repeat this vacation every spring, if I could afford it. Location of Hotel Oriental is excellent, beach is beautiful, the rooms were big and spotlessly clean, the sheets were silky, and everyone on the staff were helpful and friendly. The flight left and arrived on time, the transfer was easy and well arranged. The area Praia del Rocha is lovely and we had 7 days of bright sunshine even at the end of February.
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