The rep who assisted us was wonderful, a good listener, patient and knowledgable. An rewarding experience.
Review by Dejalomo Lapon2 months ago
Josh was very helpful. I had been on the computer checking out flights. He put everything together and made it so easy
Review by BroDude2 months ago
Review by Tetlon Kurzecki2 months ago
Andrew at ext. 012 was very courteous and helpful. I gave my friends his reference information. Thank you Andrew.
Review by Lambart Martirani2 months ago
Review by Suparman3 months ago
You misrepresented yourself as THE AUTHENTIC Southwest Airlines site when I called for help and your certainly are not!!! You are a vacation travel site!!! I was never told this or given any indication of this until I received a confirmation e-mail from you. The taxes & security fee was to be $20.40 each & I was charged $97.40. When I questioned this I was told it was because of the last two seats on the flight. What a lie. The agent who I worked with was Mikale. She did not know what she was doing & had to keep putting me on hold to ask someone. Your operation is fraudulent & I certainly will report this to the proper authority if I do not receive my money back! I advise everyone not to use your services!!!!!
Review by Stormchild3 months ago
The travel advisor did not fully complete my reservation and all seat assignments were not shared with the airline.
Review by Nominee3 months ago
I was not
Told about the $300+ tax and fees - I could not get a confirmation code and therefore could not
Check In ...
Review by Ailieen Pudvah3 months ago
Sidney is my go to person she is awesome!
Review by Ernie Blankenship3 months ago
Rep was friendly, courteous and proficient.
Review by Aynsley Mishak3 months ago
Daniel Theater was so helpful! I had been trying to find the best fair for a once in a lifetime girl vacation. Was just about ready to give up trying to find a flight for all six of us. But he did it for us. Thank you Daniel.
Review by Grelishia3 months ago
Josh Williams was great !he did everything he could to get me the best fare.
Review by Louicene Alptekin4 months ago
I received wonderful customer service. I would recommend them.
Margaret N. Hampp
Review by Vahabova Petrizzo4 months ago
Most helpful, very patient with my request for seat changes
Review by Mumfie4 months ago
There was a problem, The Agent kept putting in the wrong code from my credit but after a few calls to the vendor it was taken care of. I ended up changing the itinerary and was protected by paying a few dollars more in the original transaction. Turned out OK.
Review by Sandman Khusainowa4 months ago
The are very experience people and it doesn't matter the price, they will also fine you good price.
Review by JRobetrs Tamplin4 months ago
For your time, patience and for found the better alternative for us. Thanks!!!
Review by Odessa Bratka4 months ago
There is no rude conduct involved. I specified what type seating I wanted, agreed to the charges, received my ticket info without the correct seating. called agent and he advised I would have to pay extra, even though I made it perfectly clear what type seating I wanted plus price of our tickets is $1000 more than what I could get by booking on line. I also don't like the fact that your agency is listed on line as a Delta agency. The agent is very nice certainly not rude. I'll stick with skylux
Review by Dimitree Blun4 months ago
I thoughtI was talking to Delta. I made a mistake and booked the wrong starting airport. I called immediately and got Sammy
She said I’d have to pay a change fee. I don’t think so, but proceeded. Then she said, she’d give me a break and only charge half, $100.
I went ahead, but knew this was bogus
I won’t use Vacationland again for anything, unless the change fee is reversed
Review by Bostonwhaler4 months ago
At first I was sent a booking confirmation with the incorrect travel dates. It was corrected and I was told I would receive a confirmation for my Itinerary within 24-48 hours. I waited almost 72 hours and I had to call back for my confirmation. He said it must of been a computer glitch, Just a inconvenience to have to call back but it was taken care of this time.
Review by Sunpaws4 months ago
Review by EmN Karlsruhe4 months ago
Best site in d world i love it
Review by Bridgied4 months ago
Dealt with Robin he did a wonderful job.
Review by Usmah4 months ago
The service rep that sold me my tickets after I missed a flight from Manila to Boston said she could get us a partial credit on my wife's ticket for an additional 300. dollars they would give her a ticket to fly anywhere in the states. The rep never followed up on this and I never received an itemized billing or a total. She told me she would call me back with the information, but never did. I ended up getting charged over 620 dollars in fees and taxes on a $2,366.00 ticket. They never told me about the fees and lied about a credit. I think these people are very clever and self serving.
Review by Lajuan4 months ago
You charged my credit card three times. I am submitting a claim and want my over charge amount back to my credit card. If this is not resolved, will file a claim thru the CFPB