The agent I spoke with was friendly, helpful and knowledgeable .
Review by Gaultier1 week ago
Service was great. Three folks taking care of our car were really good. Food was pretty good. Good mix of "tour guide" and downtime. Understand the need for the very early morning start times, but even with that, it would have been nice to arrive at the station in the evening at an earlier time.
Review by Toffanin2 weeks ago
Review by Efry Derrow2 weeks ago
Vacationsbyrail was great! When they didn't have the answer they found it and got back to us in a timely Manner. Very helpful. Trip was great. Wish the route accommodated seeing more of the Rockies ( went thru much of them at night) but I guess that's another trip where you stay in the national
Parks and travel on the train by day. This trip was about riding the train and sleeping on it so we were super happy with it all!
Review by DBrock Brathova3 weeks ago
Hilary was an excellent agent; very helpful and knowledgeable!
Review by Youran3 weeks ago
My friend and I are planning our second trip with Vacations by Rail because of the excellent Fall Colors Tour. Tour guide(s), bus driver, office point of contact, motor coach, hotel accommodations, points of interest--all were excellent!
Review by Akustyk4 weeks ago
The train ride was very good with the diner & breakfast was good. The
Fairmonts hotels were excellent.The excursions were great & we would recommend vacation by rail to our friends.
Review by GFr1 month ago
While agents on the phone have been helpful and you offer a good product, I do not think it is good customer service to have to wait several days for an initial confirmation after my client's payment has been made. Also, the web site did not have the current information about the tour and I found out after booking it goes the opposite direction. I also received conflicting information initially about which cabin categories and train class of service were available. I hope the remainder of the transition from Great Rail Journeys goes much better from the travel agent service perspective.
Review by Achness1 month ago
Anytime I had a question the rep for Vacations by Rail was right there for me.
Review by Ailie Grdn1 month ago
The company did a good job of coordinating the entire trip. The first part of the trip on the Rocky Mountaineer was truly awesome (a bit expensive, but worth it). The only complaint we had was regarding the last half of the trip when we were on The Canadian from Jasper to Toronto. We were in the next class down from Prestige class, where our friends were. The room we were put in was at the opposite end of the train, a long long walk to get to there area. There were cars of the class we were in next to the Prestige class cars, I think Vacations By Rail should have made an effort to get us closer. That said, all other communications and planning by them was well done.
Review by Tabbatha1 month ago
It was a wonderful trip and the employees are great! They make sure you have great meals, lean rooms and fun times. Don’t hesitate booking a trip!
Review by Jocy Horsup1 month ago
very knowledgeable, very helpful and considerate.
Review by Frwdrick Odekerken1 month ago
Hillary was very helpful and answered all my questions.
Review by Jenneace ToroDake2 months ago
Everything went according to schedule. It was a very nice trip.
Review by Oldroyde Laczmanska2 months ago
The CSR was excellent
Review by Jauz2 months ago
Expertly arranged as definitely exactly what was described. A bucket list trip handled to perfection.
Review by Wheeln2 months ago
I spoke with a Customer Service Rep today to book our trip. She was so nice and extremely helpful. She was so thorough and I can’t wait to take our trip across Canada by rail.
Review by Efty2 months ago
Couldn't understand promotions which apparently did not apply. Had to put in information several times. Never did figure out how to book online. Very frustrating.
When I called your phone help, Hilary was very patient and helpful. Got the job done. As I result, two of us will now be on a tour next fall.
Review by Achiricioaei2 months ago
My London, Paris, Rome vacation through Vacations by Rail was amazing! This company is attentive to every need. They anticipated my needs and exceeded my expectations. The local hosts, accommodations, guided tours... all wonderful. It was an experience I’ll always remember with a smile! Thanks Vacation By Rail and Monograms! I recommend this company wholeheartedly!
Review by Ohnmar2 months ago
A great first-class exerience
Review by Bafford2 months ago
Hilary Klain was very helpful with the information
Review by Khemal2 months ago
Wonderful scenery and great adventures along the way.
Review by ReyQC2 months ago
The train part was cramped and uncomfortable but the food was excellent. The rest of the trip, hotels, ferries was fabulous!
Review by Zeizi2 months ago
Dome cars were just a car with a small dome and 24 seats and not the full dome car that we expected to have. That was a letdown.
Review by JTchick2 months ago
The VBR Canadian Rockies trip was amazing. The hotels were nice, tours top notch, train very comfortable, and all the people connected with the tour helpful and kind. I have suggested the trip to many of my friends.