I am so appreciative to Vacation Roost and Breckenridge Destinations for making all my travel plans, but especially Julie Waters. Long story short, my entire family got sick, and one had a wreck, one could not go at the last minute and we had to change the trip. Julie bent over backwards to help us during the process. Also helped us with lift tickets in advance and made it all go so smoothly. I highly recommend this company and this agent to everyone looking for a ski vacation. Thank you Julie and I will call you definitely for our next vacation out west.
Review by Electronics3 years ago
I was hoping to book a vacation home for my out of town wedding guests. Although we didn't end up renting, Chad was so helpful! He as very patient and took all my preferences into consideration! Thanks for all your hard word, Chad!
Review by DoNotUseExpedia3 years ago
The Rep. was great. Nicki was her name. She got ys a great deal under a hour. I will use her again. Thanks
Review by Natchanan Leiser3 years ago
This was my first time to Park City. I would recommend this company to everyone. Jake was a pleasure to work with. The process was easy, and we loved our condo!
Can't wait for our next vacation!
J from Redondo Beach
Review by Yitzie3 years ago
Jennie is awesome. Very thorough and always follows up. I also love how we can book right off a link on the email she sends me.
Review by MtnTopMaggie4 years ago
Easy to book. Easy to check-in. Easy to check-out. Been staying at one of the Vacation Roost locations for years now and it has been as comfortable as I have ever been in Park City. Everything about the experience will have me coming back year after year.
Review by Stued Chernihovich4 years ago
My latest experience is with Jessa Munion. She was fantastic! She was constantly setting my mind at ease and making the overall booking experience smooth and somehow enjoyable (never fun for me to spend money). I think there is nothing left to say about how great my experience has been except to say that my own aunt is a travel agent, and although I love her, I will never leave VacationRoost or Jessa M. Thanks guys!
Review by Nyexo Visval4 years ago
Our Park City skiing vacation was taken care of from start to finish. Amy Jansen, our agent got back to us in a timely fashion with excellent suggestions and with a few questions nailed down exactly what we were looking for. In addition, she gave us advice on Nordic skiing locations and how to decide whether to bring our own skis or rent there. She eliminated any guess work out of the options we considered. We put her in our contacts for future vacations.. A really wonderful experience with a knowledgeable and friendly travel agent!
Review by Isrial4 years ago
Leo Dunn made our trip planning so easy! This was our first trip to Breck and he informed us of the best location to stay based on what was important to us during our visit.
Will definitely return for future trips for assistance!
Thankyou for such wonderful customer service!
Review by Tsegereda4 years ago
We found the Grand Lodge in Breck for Thanksgiving week with a great price. Best on the internet. We are looking forward to the week with all the extras. I'll be sure to use this site for my next vacation.
Review by Spammie5 years ago
I highly recommend the individual who booked our reservations for our Breckenridge trip. Branden Peterson was very professional and personable, and his knowledge of the area and the hotels, condos, and lodges was a great asset in answering some of the "little" questions that I had. Being a resident in Breckinridge and being familiar with all of the housing choices available, he was able to recommend a number of condos that he thought would meet our needs when the list I provided him required a lengthier stay. When we finally decided on a home in the area, he was familiar with the property and quickly resolved any questions I had. His personable demeanor was particularly appreciated when he pointed out that the property we were considering was in a rustic area, frequented by a non-aggressive female moose and daily sightings of deer! That cinched the deal! He inquired about the size of the party and the reason for the stay and apprised us of activities we might want to pursue while there. He also told us to pick up a free newspaper upon arrival so that we could get cost-saving coupons for meals at restaurants. All and all, his assistance was excellent, and I will specifically ask for him when booking reservations at Breckenridge again.
Review by Closeted5 years ago
In looking for a place to stay in Kauai I luckily stumbled across Amy Jackson our Destination Expert for Kauai. I sent an inquiry via the web and no sooner did I hit send than I got a phone call back! We were booking our condo about a month out which is a challenge in Kauai and Amy was relentless. She spent quite a bit of time calling around and trying to make something work. Finally she struck gold and she booked us the most amazing condo - called the owners and asked them to move their vacation so that we could stay there! They agreed and now we have the most beautiful condo exactly where we wanted to be! Thank you so much for the unbelievable service and relentless pursuit for the perfect rental.
Review by AAinRKE5 years ago
Very good booking experience. Julie was great to work with.
Review by Lydon Sussani5 years ago
With so many condos, hotels and townhomes to choose from, the decision as to where to stay for our vacation was a bit challenging. Julie at Breckenridge Vacations and the Vacation Roost website narrowed my choices to those that were reflective of what we really wanted and needed and eliminated confusion. Registration was easy and we booked with confidence that we are set up nicely for a great vacation. Thanks a lot.
Review by Ezzie Stockwin5 years ago
I book lodging for my company when we have out of town jobs to complete. I have found Vacation Roost to be a true time saver. The properties are always exactly what I expect. The process is simple and quick. The professionalism of the booking agents is always top notch. I would definitely use this service again.
Review by RichSeward5 years ago
I found the reservation agent, Julie Waters, to be extremely helpful and knowledgeable. A pleasure to deal with!
Review by Bafford5 years ago
We had been having trouble with our usual agent, with condo after condo being initially available, and not when we confirmed a few hours later. Matt gave us options, knew them personally and could give proper personal advice, and clinched a deal for us with a few hours of starting the process from England
Review by Jayachandra5 years ago
Great reservationist. She did a super job.
Review by Shanikqua5 years ago
Julie was so incredibly friendly, efficient, and fun to work with! Within about 30 minutes of my initial call, she had narrowed down our options, sent me an email, and we had a unit booked. She saved me a lot of time and stress. Great experience!
Review by Deloves5 years ago
I found the website using Google Search and I found the service very easy to use. The pricing was very competitive. The reservation service operated by the Grand Timber Resort was not very accommodating so I was glad to find an alternative travel agency to handle my reservation.
When I submitted the information and was told that a confirmation would be sent in 24 hours, but it took 36 hours instead. Not a big deal, but the only reason I didn't rate it 5-stars.
Review by Cycler5 years ago
When I book I expect the lowest rate. Vacation roost not only quoted a higher rate than competitors , they failed to offer me any discounts and then they required a much higher deposit than its competitors . To make matters worse the vacation roost deposit of 50 per cent upfront for a booking 7 months away was immediately nonrefundable after 24 hours. I will never book with vacation roost again because their focus is greed for the highest commission possible not helping customers get a good deal.
Review by Koltouktsoglou5 years ago
It was annoying that taxes and fees were not detailed. I have no idea of the tax rate I paid, nor if any fees were involved. I also looked into making this reservation on booking.com, and according to them, there was some sort of nightly fee in addition to the base rate and taxes.
Also, the 60 day cancellation policy seems pretty draconian. I realize this is a resort location, but when I reserve a condo for Christmas skiing, final payment is due 30 days before we take occupancy, which seems a bit more reasonable.
Overall, I was left with a negative impression.
Review by Thili Hogworth5 years ago
Can't beat the location Puaman provides but other than charging my credit card for the payment things did not go smoothly.....
1) check in instructions were to be sent out 10 days prior - I had to call twice to get them
2) place wasn't all that clean on arrival. I get hawaii is tropical and have no problems with bugs, but if your going to spray for cockroaches - be good idea to vacuum up the deceased bugs before guests arrive.
3) Poor communication between onsite managers and VacationRoost - our access codes were cut off due to "failing to pay for parking" which we had done - that said the VacationRoost office dealt with this quickly.
Review by Margeaux5 years ago
I have been renting houses for the past 10 years. It's usually a lot of phone calls and emails. I had originally planned on going to South Padre Island. You have to email the owners first. After emailing about 10 of them I only got 2 responses and one you couldn't check in on a Saturday and one the price was a lot higher then what was on their site. So after some consideration I chose Breckinridge. I found what I was looking for and hit book. Filled out the reservation and paid with a card and I was done. The next day I got a confirmation and that was it. Simple.
Review by Pagenw5 years ago
Booking was very easy. The representative Amy was very easy to work with and very knowledgeable.!