stayed in July. Wonderful condo. Very clean, neat, and very well kept. Great furniture, well equipped. Would definitely stay there again
Review by Ravisha1 year ago
Rented a place in Florida. When I looked into booking it stated 100% refund if cancelled 60 days in advance. I cancelled 5 months in advance and they said I have to pay a 100.00 administration fee which is not noted anywhere until AFTER you book and get your confirmation. I am looking into a class action lawsuit as I'm sure I'm not the only one they have done this to. Please post if you want to be added and I will have the attorney get info from this site.
Review by Morass1 year ago
We stayed in an apartment in Del Rey, CA in June 2018. The unit was scruffy and in part quite dirty, obviously not cared for by the landlords, LA Lease Holding, LLC. It also smelled badly from the kitchen drains. We were unable to contact the landlord, Inna, directly as her phone was constantly busy. Upon contacting Vacation Rentals customer service, we were given no recourse to refuse the rental, short of losing the entire rental fee of around $1700. The company obviously protects landlords over consumers, maintaining the contract is between the consumer and the landlord, even though all money is paid to Vacation Rentals. Eventually a cleaner was sent over by the landlord, making our stay at least tolerable, but no apology was ever received from anyone.
We would recommend staying away from Vacation Rentals in view of the total lack of consumer protection against rogue landlords.
Review by Jado2 years ago
We are a host/provider and a guest contacted the company to cancel their booking within enough time to be entitled to a 100% refund. The company relayed to us the cancellation request more than a week later, which given the amount of notice we got would entitle the guest to only a 50% refund. Of course the guest should have gotten a 100% refund but the company actually recommended to us to only refund 50% since the request came to us late -- despite the fact that it was the company's fault for screwing up the request! (In the end, the guest reversed the credit card charge and we push all new bookings that we can through airbnb which we are much happier with.)
Review by Seashivers2 years ago
Very slow response to queries and cost eventually were 2.5x higher than quoted. Website a waste of time.
Review by BetterCall Smallacombe2 years ago
Awesome!! I loved it.
Review by Tarang2 years ago
This condo is in a fabulous location with the most gorgeous views of San Diego Bay and sunsets ever! Its located in the Gaslamp district and you can walk to dozens of wonderful restaurants, the Convocation Center, Petco Park and shops galore. We took the trolley everywhere from Old Town to Chula Vista to Little Italy and everywhere in between. We also rode city buses to Balboa Park and other locations around the city. Senior citizens can get a month long pass to ride both trolley and buses for $18. It was well worth the money and we used our passes almost every day. The condo is very comfortable and the kitchen is nicely stocked with everything you need to cook just about anything. There is a nice swimming pool and a fine exercise room, which my husband spent time in every morning. The building is nicely maintained, the elevators work beautifully and we thoroughly enjoyed every minute of our stay. The only thing I would like to see changed in this condo is the bed in the guest room. It is a double bed with a twin sized bunk on top of it. It was difficult for our guests to get in and out of since they were also senior citizens and one side of the bed is against the wall. That meant the person on the outside had to get out of bed for the person on the wall side to get out every time. Other than this, the condo is perfect and I highly recommend it to everyone.
Review by Leishia2 years ago
Eight of us visited Lake Chickamauga for strictly bass fishing. Four trucks and four boats. This place was excellent! The outside had more than enough room for all of us to park and could accommodate a lot more vehicles. Since we are such "hard fisherman" and are used to staying in empty cabins, we didn't mention to the rest of fellow fisherman back home about relaxing in the comfort of the home, or sitting back in the large screened in pavilion trading fish stories. The home was very nice and is situated about a rock throw away of one of the best country restaurants I've eaten at. We had so many biscuits and gravy every morning its a wonder we could throw a pole, but we did and managed to catch lots of fish! Its was an excellent week for fishing. Best fishing trip ever and catch wait to stay here next year.
Review by Streamline Venikov2 years ago
It easy to use when you are looking for a house. Good information and easy to navigate.
Review by Mr Fitzgerald2 years ago
I will not be at the rental house until the end of July I can write a review after I come back Ted
Review by Shivion Armentia2 years ago
Great experience one small glitch instantly fixed. I constantly recommend to my friends and acquaintances.
Review by Uddy2 years ago
Lovely home, and the location was excellent for our activities.
Ping is a lovely person, and very accommodating.
We will certainly consider this property again.
Review by Deiby Kjeldtoft2 years ago
Great place it is just taking longer than I expected to received my deposit back. It's going to be a month and i haven't received it.
Review by Champi2 years ago
Beach cottage was just as advertised. We had a wonderful stay on the beach.
Review by Kujie2 years ago
We just came home after 10 days in Mallorca in an apartment booked through VacationRentals - and we most definitely can not recommend the agency! We did'nt get any reservation documents, which meant we didn't know how to find our apartment. We could't get in touch with you or the hosts at Mar Y Sol, Cala Figuera, but finally Homeaway responded our emails, and helped us. We fell very much misguided in relations to the apartment we rented, because the amenities that was our top priorities for choosing the place wasn't there, and there was nobody we could contact. We seriously recommend you to work on your credibility in terms of which facilities are at the place, because that's really important! Our family of 5 people packed our suitcases in the belief that there was a washingmaschine for our use, which it said on the website. It turned out that their wasn't, so we had to wash our clothes in the bidet or sink in the bathroom!! We also chose the place for the AC, the outdoor grill and the short way to the beach - but there was NO AC, NO outdoor grill and we had to drive to the beach...
All this means that you are not trustworthy and that we have payed you money for things that wasn't there!! But the worst of it is, that you have taken part of our vacation joy this year!
Review by AHirel2 years ago
This is the second time that we have used VRBO for a unit in Oahu. Both times reservations were easy and being able to contact the owner directly was very helpful.
Two complaints from our most recent transactions are strictly related to the website/customer service:
We initially made our arrangements via phone call through the website. The person on the other end got our email address wrong. We almost lost our deposit because we never received the notice for final payment. Fortunately, the owners were understanding and accepted our late payment.
Then, we decided to arrive earlier than we scheduled. However, the website did not allow us to enter the available earlier arrival unless we paid additional deposits and booked for one more night than we needed.
Once again the owner came through.
These are very critical issues that should be addressed.
Review by Chaojie2 years ago
This condo is wonderful! Decor is really nice. We highly recommend!!
Review by Tdurand2 years ago
Very easy to search and ultimately rent a property.
Review by Elmelhaouy Salons2 years ago
Navigation wasn't great.
Review by Jasbir2 years ago
Service is good
Review by Chaun Derrow2 years ago
Vacation Rentals does not provide any means of support if you are not satisfied with the rental. There is no recourse if the property you arrive at is not as described. They need to do much more to validate the rentals and support their customers who rent though the site. It's the buyer be aware here because this company wont help you.
Review by Catlin Akwetey2 years ago
Really nice location, very clean, very safe. really enjoyed the stay!
Review by Rosmer2 years ago
I have had some issues with the payment process. One person tried to get money from me that I hadn't recieved and they claimed they had paid. Another person's payment was refused twice but I am not sure it was from this end or from her end. So the jury is still out for me. It was a great winter but I haven't had a request in weeks. You would think Spring would be the best time to be skiing.....
Review by Kadia2 years ago
My experience with VacationRental was smooth and simple. Customer service representatives were helpful and efficient. I would recommend using them to others and I will use them again.
Review by Vindai2 years ago
*** I only give it a 1 star, because there no options below that***
I don't even know, where to begin, but I will try to give you all the information about this house. My recommendation, would be try to look for another house...
Firstly, this house does not have 5 bedrooms. The room that the owner refers to as a fifth room, is a seating area with a couch bed and it is very small, which makes it hard to select who is going to sleep there, since people think that, it was a 5 bedroom while booking and when they arrive there,it is not!!!
Make sure that when you check in the first day, that the owner is there and do a throughout walk of the house, because when we checked in, the owner was not there and when we left, she did not give us our full deposit back,out of $250, she gave us $50 stating that we put a hole on the back of the master room door, really, we did not have any kids in the house and the room was occupied, by our parents, which I doubt they could forcefully open the door that would cause the extended of damage the owner vividly explained and the owner kept the deposit...
Also because of a stain that was going to require deep cleaning and because we did not removed 2 balloons, we cleaned that house even after paying for the house cleaning after we leave, but since we forgot to take off the balloons, come on that is not acceptable!!!!.The house lack complete necessities to accommodate the renters, such as enough spoons,forks, pan, ect... we left a pot there, they did not call to remind us, did they, but reminded us of all the details, if you are renting the house to have a party or family reunion, ect forget it .There is a limit of 4 cars I believe to be park at the house.
For the amount of money and rules and regulations they have have, they can fix up the house and the plumbing of the house is not the best, takes a while to flush, there is more I can say about the conditions , but I'm sure you get the picture.
After the owner refunded the $50 dollars, we call and asked, they had a lot to say about the repairs,but how would you even know, you should of been there when people leave your house.To my believe, the people before us or even before that were just victims of the circumstances, probably that hole and stain are being charge over and over and the repairs are not being done.
Since, we told them about the cleaning fee and the "hole and stain" they stopped replying to the emails, woww how unprofessional...Renters, ASK questions, Do a throughout walk DEMAND for the owner to be there before and after....