Vacatia Reviews

Vacatia is top notch. They have great reviews and a A+ BBB rating. Our original resort due to COVID-19 was cancelled days prior, so we had to scramble to book something. I ended up booking something through Vacatia and off we went. Lauren took care of a huge problem we incurred on our international vacation with the resort. Once I spoke with her, I immediately knew all would be okay. Book with confidence. Hopefully the resort has been removed from your database. Thanks again... R

Really disappointed on how they handle customer service. We reserved a hotel room at panama city, but days ago the reports have been saying that the weather was bad due to hurricane barry,beaches were closed to the public, they even have double redflags on those days. We called days ago to cancel due to the weather and ask for refund since its weather related but they said to only refund if it is an emergency state. We hoped we they would consider Has been going on for weeks, poor communication, they keep making promises to either call u or ff up with the hotel yet nothing really happens.called the hotels(also was not receptive). Overall im not happy on how it turned out just left you hanging, been a month already yet thw response is always the same. Ive gotten tired already so i give up. Im never booking w vacatia anymore.they couldve at least given us a compensation in return, that one night costs us 400 bucks it all went to nothing. Just really disappointed and unhappy with the service.

We reserved a room at the Parkway International Resort in Orlando for 4 nights and it was more than we could have expected. Vacatia kept us up-to-date on our reservation and there were no hidden fees. We requested a remodeled room and we loved everything about it! We can't wait to book again! Thanks for helping make this the trip of a lifetime! :)

So, we had a rather large group all travelling to Vail, CO for a wedding. We decided that we didn't want to stay in the heart of Vail but rather more on the outskirts. We heard of this company called Vacatia , decided to do a little research on the web and was able to book a Premiere 3 bedroom unit to house 3 adult couples. Our only concern was whether each bedroom had at least a queen in each and not bunk beds? Lauren, the Vacatia rep. I dealt with called ahead to confirm this for us, and also re-confirmed the week before we left which eased our minds. We ended up running late due to rental car, traffic, etc...from our flight but the guest services called me and directed us where to go and pick up our keys. Once we arrived we were told we had been upgraded to a bigger space, wow! The Elkhorn Lodge was beautiful to say the least! Our unit was 2 floors of amazingness, with an extra loft, sleeping quarters added. We had other friends who also booked this resort who were upgraded as well. We were able to shuttle to Beaver Creek directly from our unit, we rode the gondola and hiked directly from our unit as well. In addition to the wedding my husband was turning the big "60". The resort helped to accommodate extra guests for a Birthday Bash which turned out fabulous. Thanks Vacatia for making this VERY PLANNED trip a huge success! We will definitely be booking through you again. Don, Rina & the whole crew. :)

This is my second day on vacation and my family is still not in the unit that we booked for the 21st through the 28th. I called yesterday and spoke to the Westgate Myrtle Beach and they told me my unit was ready. We arrived after a 13 hour drive to be stuffed in a very small Hotel room, because they rented our unit!!!!!!!!! The hotel room is a 2 Star at best. Very small. I have called Customer Service and have left my number numerous times. I have also sent emails with no response. However I did get an email from Camilla about enjoying our stay. What a joke. This is by far the worst experience I’ve ever had on a vacation rental. The fine print did not cover them renting our unit and sticking us in a hotel room at a ridiculous rate of what we paid for the unit. The hotel gave us a 50$ gift card for their restaurant and waved our resort fees but also promised to resolve first thing this morning. I checked at the desk this morning and they basically did not understand how or why this was an issue. I don’t understand how a resort and Vacatia can double book a unit and leave the consumer hanging.

The price wasn't bad. But there were alot of misrepresentation and fine prints that needs to be read carefully. They do give a 2% military discount. They show a early check in fee rate at $35, when in reality it is $85. There is a $20 a day resort fee. They do not honor their price match policy. This will be our last booking through this company. VRBO will be our 1st choice being that the same villas we rented was half the price a night through them.. Good luck

Great agency!! No problem was too big for them to resolve. It was an absolute pleasure.

My experience with customer service was awesome, they were so Hellpful and informative. Definitely using them again!

Answered all my questions
Send me all information I would need about the resort help me decide what is more better for me and help me and everything fit my price range

I am so thankful for Lauren Rodriquez, Vacatia Guest Care. She has offered exceptional customer service and I am so grateful for her attention to detail. There was a mix-up with my reservation (on the part of the condo) and she went the extra mile to get the problem corrected. Her commitment to addressing our needs will make our 20th Anniversary a week to remember. Thank you.

Westgate villas was awesome loved the hottub and the waterpark was exactly what ee were looking for. Very comfy. Only problem was a broken drawer was on counter from the time we cchecked in till we checked out, and we were talked into 60 minute timeshare that nearly took up our only day there. Mt advice to anyone would be not to do that unless your there at least 3 nights! we We always book through vacatia who never fails us! thank you so much i have skmeone i am sending to you do i get any perks for tederring someone? Let me know. Thanks again for a wounderful minivaca!

I would of gave it 5 stars if the communication was a little better. I think they need to send you a email when it comes closer to your vacation. I had to call to make sure everything was still ok. When you go online & login...it shows nothing & you start to get scared. When I called they said the online only shows for members that rent out their property. They said that they don't have it where customer can actually see their rental agreement. They need to fix that.

Everything was clean and comfortable. The beach chairs were out everyday early, the staff was very friendly and helpful and the pool was great.

Great customer service. So glad everything was taking care of and I just had to show up. If I had any questions they were very friendly and there to help.

The Liki Tiki Resort was a lovely place. Family oriented. The room was very nice and comfortable for my family.

Could use a freshening up! Overall location and size of property were as advertised and more than adequate for a large group. Major complaint which I had with the house (and reason for low rating) was on overall cleanliness. Carpets were so filthy throughout (especially staircases and bedrooms) that was difficult to stomach walking on them. Also found condition of bathrooms to be less than appealing. Price point for the rental was great but old adage of getting what you pay for is very applicable here.

Love the convenience of the flex pay. We called and added an additional day to our stay and it was very easy....just a simple phone call.

Great experience the place was very clean the rooms are big . No noisy hallways at night . The views were wonderful and the people were very nice very family oriented . Great deal for the money . Would definitely go again and recommend to my friends and family !

Great place to stay! Loved the villa, it had everything we needed, great location, easy check in and out, friendly staff. We can't wait to plan another get away!

The unit we were in needs some major updating... quite a few of the outlets did not work,refrig was noisy and bins broken, rug was very dirty, back balcony was dirty as well... I will say this.. the representatives at Vacatia were extremely helpful and professional... dealing with them was a pleasure!

Xavier at Vacatia was wonderful to work with, unfortunately, the resort we stayed at was not what we expected and Xavier worked very hard to immediately move us to a resort that was much more family oriented and safe. I would use Vacatia for all of my travel needs! Thank you Xavier!!

Had a wonderful time. The staff of Vacatia was great. I talked to 5 different representatives, all very nice and knowledgeable about each resort. I had a special request for accommodations for a handicap senior. I was told they could not guarantee, but they would try to accommodate. Well, they went over and above to accommodate my dad and his need for no stairs and close parking for his wheel chair.

The entire process was awesome. Payments happened as scheduled. All fees not covered by Vacatia were disclosed upfront. We did not encounter any surprises. The accommodations were just as they were described. I will certainly use them again.

Outside of some ant problems I had a wonderful time and will use this company for all my Orlando accommodations

Good experience.