Very serviceminded danish team, that helped us out a lot with our reservation as a close member of the family fell ill.
Also Kim and Elaine at Les Méditerranées Beach Garden / Marseillan-Plage deserves a 5 star rating for the service and friendliness they provided.
Camp site was well kept and nice. Nice (slightly overcrowded) pools and cafe/restaurant/pizza/entertainment area.
Must recommend though that vacansoleil makes bedsheet and towel rental possibility at the camping site.
Review by Alesandel5 years ago
Camping Riu in San Pere Pescador Spain
I am writing this in English as everybody show be aware when/if they consider Vacansoleil as a travel agent.
On Vacansoleil website, this camping site is supposed to be a 4 star place in a very nice area.
Well, don't trust the pictures! The place should be rated at about 2 stars or less. It looks like a building site, it smells like a junk yard. The swimming pool and the tent pictures are from another site probably. It is NOT close to the beach , (30 to 40 minutes walking,) there is only 20 cm in between tents (where is the fire department?) . The toilets looks from like in between 19, 20 century. Remember your own toilet paper! There is something outside somewhere...
Talking to a quite unpleasant lady in the Danish office, we were advised to "rebook" , which in Vacansoleil language means book another trip and forget about the €800 we paid.
We tried to explain the situation to the Dutch Main Office but they are just sending us back to the Danish office promising to call back.
There was nothing, NOTHING we could explain to their office that could make them move one inch. Basically , you paid and the rest is your problem.
I usually go and read other peoples reviews but since we had a good experience in the past we trusted them .
During our conversation with them they use the "table tennis " policy, drive your customer crazy and tired until they give up. The payment is done, they've got the money ,you're on your own . We have used most of our first vacation day to talk to them and try to get some help to rebook to another site. About 2 hours in the phone. No help at all!
So, dear Vacansoleil , do you really want people to trust you?
Send your employes on customer service training camp. Especially the Danish office.
Make your websites trustworthy.
I will post here the pictures later showing the Vacansoleil own classification of "4 stars".
Vacansoleil Danmark is rated 3.0 based on
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