My repulsive experience with UNITED STATES GOLD BUREAU was earth shattering! I had the pain and misfortune of being mistreated in a dreadful manner. I blame myself for not doing thorough research before making the awful mistake of calling the UNITED STATES GOLD BUREAU. I have rarely experienced such treatment, even with the most shoddiest of companies. It is too late for me but not for you! If you are looking to purchase quality Precious metals with exquisite customer service then I suggest thorough research. I have learned from my mistakes and will NEVER consider opening my wallet to UNITED STATES GOLD BUREAU company. I wish with all my heart I could go into the raw unpleasant details about what really happened.... unfortunately I cannot because UNITED STATES GOLD BUREAU company reported my original review to Trustpilot for sharing too much of my real experience. I did not know companies could try to stifle customer experiences... That is despicable! After my phone call to the UNITED STATES GOLD BUREAU I was left feeling sick to my stomach, insignificant, incompetent in the area of precious metals, and disgusted by the treatment I received. I warn you this is NOT what anyone should have to go through.This was a nightmare I will never forget, an experience that nearly destroyed my confidence to buy precious metals with any company for fear of a comparable experience.I encourage everyone to be careful, I can only imagine that most people work hard for their money, it troubles me to think someone could experience what I did with the UNITED STATES GOLD BUREAU.... Shameless!
Review by Oleksansr4 months ago
I signed up for an account because they seemed to offer reasonably high bids for buybacks. Sadly when I placed a sell order they would not honor the price and never sent a shipping label despite repeatedly promising that one was on the way. I wish I had the time I wasted back and am so exstatic to have missed a good price point while I wasting days dealing with these clowns.
What they are good for is endless spam emails and blind telemarketing calls at all hours of the day and night. If you like harrassment sign on up.
Review by BigDaddi Vanrossum6 months ago
I purchased some silver coins - not big purchases, but couple $3000 dollars. Recently purchased 1 oz. Gold for $1286.15. ( that what showed on check out). Good deal $10 above price of gold. When my reciept came up it was $1335
32, $50.00 higher. Called company, insisted that was my cost. Would not adjust - possibly because I wasn't his customer. My representative was on vacation- (didn't believe that). He wouldnt help me and brushed me off saying " Have a Blessed day" with attitude and hung up on me!
This is not a customer service company.
Bob - Cherry Hill, NJ
Review by Takayama Mable1 year ago
Because of my bad experience with this company, Mr. Bryan Whoolery (security officer) called me and said he was sending me a new silver American Eagle. I had been back in touch with this man and he said he was a 'man of his word'!! Last contact with him was by text on 9/9/2018 in which I gave him 1 week to live up to his promise. Heard nothing back at that time and to date, you guessed it nothing! This company has lived up to it's reputation of being total jerks!!!!!!
Review by MVaughan1 year ago
I would recommend and am this company to everyone.
Review by Meho Señerez1 year ago
they had a good price ! shipped fast ! would buy from again !!!
Review by DermDJ1 year ago
Package arrived as promised, on time and well secured. Great product and a good experience.
Review by Morasaa Statauskiene1 year ago
Very pleased with purchase fast shipping and would recommend them .
Review by Prudhoe1 year ago
Lets start off with complete crap, I purchased 2 bars of gold from EBay
and then went to check with they were real, What do you know one of the bars were fake. So at first i didn't think it was fake but when i noticed something was off. The Jewler and me decided to burn it once we did. The gold was fake. So i ended up contacting ebay and they said they didn't give a crap about my problem and since i damaged the item i couldn't return it. They told me to use non destructive ways to check if the gold was real. So i decided to look up ways to check if the gold was real or fake and i legit couldn't find any methods that didn't use chemicals which voided there buyer return policy. So i decided to ask the extremely unreasonable man what methods could i have used to check if the gold was real. He suggested using ACID. then scraping the gold, So i was like ok. Then we talk for a while and i ask the guy. "If i used a acid test on the gold would it be voiding your buyer return policy and there like "YEAH". So even if i did as he said i would still be voiding his policy. I might as well order a bunch of fake gold off china and sell it for 800+$. Anyways i hope non of you fall for this crap
Review by Barun1 year ago
Coins arrived in a timely fashion. Quality, mint state coins.
Review by Tomberg Zaitseva1 year ago
I'm use to buying a product from vendors that have the item in stock and not waiting a couple of weeks to get the item. With U.S. G.B. located in Austin just 80 miles up I-35 from me I found it peculiar. Then having a restriction to be sent and signed for only at my home of which I'm not there during the day made it inconvenient. I won't be using their service again. There are plenty of other sources for this product.
Review by Zloy1 year ago
ii like the bars and quick shipping
Review by OhTheHumanity Bruggman1 year ago
Great price, coins as described, quality packaging and super fast shipping. This are the reason I keep coming back.
Review by Emmalou1 year ago
Great product and price! I will buy from these good folks again and I just spent almost $1200 with them and i'm very pleased with all 5 of my Au bars! A+++++++
Review by Fiaa1 year ago
Everything was as it was advertised. All orders were shipped well packed. However, shipping times were slower than I felt were reasonable hence the four stars. I'm still waiting for my last order to arrive.
Review by Santina1 year ago
I am happy with what you have send me
Review by Lauzo1 year ago
I was looking to buy some gold bullion with very little premium over spot. After a bit of research I found a coin that fit that bill. Then I shopped around. After about an hour of comparing price, shipping fees, and payment options/fees from various online shops I landed on usgoldbureau.com.
The price for the coin I was shopping was the lowest I had seen with Free Shipping. So I add it to the cart so I can see payment options. They had your normal options and fees, but they allowed for EChecks with 0 fees!
I went ahead and made the purchase. Here is the only part that was less than perfect. It took roughly 15 days to receive my order! Now, I was in no hurry as I was looking to start stacking gold and had no intentions of selling soon. This did, however, cause me stress and concern as I had never heard of this company before my purchase and I feared I had been scammed.
The worry was for nothing as it did arrive. The packaging was nondescript and much bigger than I anticipated. This is not a complaint though as nobody would have assumed it contained a gold coin. Once I opened the very secured box, there was a bubble mailer, and inside that was another package! I felt like I opened a Turducken! Again this is not criticisim, but surprise. The coin got to me safely and secure. No complaints on that front.
The coin was in excellent condition and a year that commands a little premium! Overall, I am very happy with my experience.
Review by Sture Derrow1 year ago
Very fast service. Communications very good also. Recommend this seller.
Review by Teeka1 year ago
Smooth transaction on this expensive item.
Review by Javax1 year ago
fast no hassle purchase
Review by Customersaranna Barraclogh1 year ago
Got the order that I purchased in a timely matter. Also the coins are as described. Thanks
Review by Kukoda Mazonas1 year ago
This is the first time I ever bought gold. I bought with these guys online through eBay. It was a perfect and pleasant transaction. I received a beautiful bar of gold! Before I did the buy it now I asked these guys dozens of questions. They happily and swiftly answered each and every one. I'll say this, I will deal with these guys, and only these guys, for my future purchases. Thanks again US Gold Bureau! A+ & HIGHLY Recommend!
Review by Marzira1 year ago
US Gold Bureau is a top-notch company who treats you right and has great prices, too.
Review by Dorlon Gavrilovas1 year ago
EXCELLENT COMPANY..........NO RESERVATIONS ABOUT DEALING WITH YOU.
Review by Vorapat Oundjian1 year ago
Order came early and was exactly as stated very pleased