Shipped my lens through their service and I chose aramex for shipping, since aramex does not collect directly to their area they sent the package together with other packages which is not mine to LA, in the process they lost my package and just refunded me with shipping fees since I did not pay insurance for my package. It was not my fault that my package got lost but they made it looked like it was my fault for not paying the insurance fees. just refunded shipping fees. Poor customer service and unreliable service.
Review by Thongsee EMradio1 month ago
Ok, so I ordered a "gun-part" for air shipment and didn't realize that usgobuys policies extends far beyond usps's. Still, it's theirs perogative and my stupid mistake that I didn't know. Ended up paying $35 - first for the original shipmend, that wasn't refundend, and then for ground shipment to a firm willing and able to ship my pieces of metal(that usgobuy claims to be "gun-parts"). To top it off, the shipment has now been sitting i usgobuys warehouse for three weeks. No replies to my email inquiries. Got hold of a representative on chat today who repeated that they couldn't send my shipment by air(!). When I made him aware of the fully paid invoice for ground shipment he replied "I will ask our warehouse to ship it soon".... Safe to say, I will never use this company again and I urge everyone else to think twice about using them.
Review by Bizza1 month ago
I wish i can give 0 star they have the worst customer service you would ever come across! I have send them a ton of emails and they never get back to me !! And it was all about a mistake they did on my account showing an order as received when it wasn't even delivered and i had to pay shipping through their website to get the order sent to my customer and then they come back to say your package hasn't been arrived yet !!! Lol excuse me ? Why did you mark it as received then ??? I have contacted the sender and he said they rejected my order and now it s lost !!!!! You cannot believe how much stress Us Go But has caused me !!
Review by Wetherspoons Maiorana2 months ago
Good service for reasonable price.
I wish they redo their website as it's totally old and out of shape.
Review by Zico3 months ago
I using this service since last yer , this is good for who need to lowest shipping rates and buy something only ship to usa ,i'm very happy with the service , no more *i don't ship over sea * also it has Good Customer support (live Chat)
Review by Linalee3 months ago
good service 100% recommended
Review by Theepika3 months ago
Excellent Services and agents, fast shipping and packing and also updating receiving and sending the parcel by email, thank you so much UsGoBuy popular brand...
Review by HappytoReview Tubey3 months ago
I have used services of USGoBuy many times to ship goods to Sri Lanka. Every time I had positive experience. USGoBuy provided best possible shipping rates for worldwide shipping. Quick and fast support team. Excellent user interface for filling customs declarations and to manage your shipments. Keep up the good work.
Review by Alveena3 months ago
I was looking much time for service like usgobuy.
Highly trusted, very convenient with useful options like removing unnecessary stuff when repacking and also very intuitively simple user interface. No need extra interaction or contacting representatives.
Everything just works as expected.
I’m very satisfied so far.
Usgobuy exactly what I needed and I definitely will continue using them.
If you want to shop in US without having local address, if you need to combine shipment of different items together and pay less use usgobuy. They are the best!
Review by Sarsy3 months ago
HMRC in the UK is no longer accepting shipments from USGOBUY according to DHL customs department, and DHL sent my parcel straight back to the states where it currently awaits a solution to get it back to the UK again!
Review by Ismoyo Milchrahm3 months ago
I have been a customer since last 2 years and uses this service regularly.
I purchase my stuff from Amazon and other few sellers and get it delivered to USGOBUY. as soon as my package arrives at USGOBUY i am notified and i can take the next steps as per my choice. I wait for all my parcels to arrive at USGOBUY and finally consolidate them for onward shipping to DUBAI. USGOBUY offer 50-55 days to consolidate your parcels , so i dont have to worry even if some item is late or delayed by seller.
Also USGOBUY is very fair in charging for the shipping fees, they calculate based on estimate and refunds later if the actual bill is less.
I recommend this service to everyone.
Review by Celysse Romane3 months ago
Top service . I have been relying on UsGoBuy for the last couple of years . Not a single issue. Fast and efficient.
Review by Chetman Tanapat4 months ago
Good location and gives time to assemble the goods and then shipped to your address I recommend it. You can also track your shipment.
Review by Wilfrance Buddine4 months ago
Good Service. Up to date, I haven't any problem with shipping my goods
Review by Mujbur4 months ago
I have just received two messages saying two of my packaged were disposed. How come? I logged in to My Packages exactly one week ago, Sunday May 26th, and it showed them as 9 days left. That means today they were supposed to havetwo more days left. I was waiting for a package that was supposed to deliver tomorrow so I can consolidate them all into a single shipment!
Both packages arrived April 4th. April 4th + 60 days = June 3rd. They were NOT supposed to be discarded today, it's June 2nd!
Suite number 530866
Review by Arlon Stikic4 months ago
Having no response from anybody at USGoBUY has led to me finally leave this review.
I was a loyal and regular customer of them for over 4 years and they were amazing, always meeting my requirements and delivering parcels cheap and on time, I had no problems. It was only the last year their handling and care of my products fell dramatically; the last and final delivery I took from them had many damaged items and missing items - when I confronted them about this they tried to flip the blame on me. After a while they just stopped replying to my emails and continued to completely ignore me so I went elsewhere. As a valued customer I felt completely let down at how poor their customer service was. Why run a bloody company if you can't keep loyal customers let alone find new ones? Its beyond stupid. I am hoping to receive a reply on here from them to discuss this issue. I'd love to still use them and would be happy to amend my review if this ever gets resolved.
Review by LayPuente Rebert4 months ago
Usgobuy is claiming that my adult signature required shipment was not delivered at their warehouse. Where else then? Why should the Fedex deliverer handle the shipment over to someone's else hand?
The value of the shipment is over $2700, not funny! The signed for person, namely M.CHIU, is not from your staff? Hard to imagine!
I am not going to contact the vendor as he did everything right.
This will be reported to the proper authorities so that justice can be served.
Review by SoundBits4 months ago
I have been using usgobuy service for couple of years now. I must say they have provided me pretty good service .Though I have faced some problem with few package but still they help me to resolve those issue .There is still room for more improvement .I hope they will improve themselves in the future as well
Review by Deerdra5 months ago
You get what you pay for. Lost items, poor packaging and damaged items. Incompetent assistance and customer support. Cheaper in the long run to use one of the better services for which you have to pay a membership.
Review by Famara5 months ago
BAD SERVICE! THEY CHARDED ME A LOT OF MONEY AND MY PACKAGE TOOK FOREVER TO GET TO THE COUNTRY AND THEN THEY CALLED ASKING FOR SOMEONE TO GO PICK IT UP AT SOME CENTER, NOT EVEN TO THE ADDRESS I PROVIDED! AND NOW THEY ARE ASKING FOR MORE MONEY TO BE DELIVERED.... TERRIBLE SERVICE!!!!!!!!
Review by CocoDe5 months ago
Once again i find myself writing to these kind of email to USGOBUY.
I honestly cannot understand if this company is simply unprofessional or looking for sneaky ways to scam people.
First my order got cancelled and I was not notified..
Secondly, when I was finally refunded i got only a portion of the moment.
After much hassle and about 50 phone calls that went unanswered I was finally refunded all my money, about three days later, and they pretended I was crazy, that the money was there all along.
The cherry on top of all this nonsense is the new development that occurred, yesterday..
After paying an outrageous 3106.47 USD shipping fee, I thought my nightmare with USGOBUY was finally over... But noooo.
As soon as I was finished paying, I got not one but two emails claiming that I have two new packages that has just arrived at the warehouse.. How could that be? I thought to myself, as it has been weeks since I have not ordered anything. So, I did the only logical thing- I requested to get some photos of the mystery packages. From the first photo I got the tracking number, and was able to track that parcel. It arrived at that warehouse, on 16.01.2019...(Exactly as amazon said) Today is the 07.03.2019. Even better yet, It was handed over to a guy named Ken. Well Mr. Ken. What on earth have you been doing with my package for so freaking long?? Keeping it warm perhaps?? And you decided it was perfect to had it back to me only after I've already paid 3000 USD for shipping?
So, as I type this email, I received a second email from USGOBUY. With 5 blurry photos of the second package. This time the photo was so bad I couldn't make out the tracking number. That is okay, I will use the tracking number given to me when I bought said package. So this package was delivered on the 14.01.
Is this a joke or is this company taking me for a fool??
Well, either way you better have a great explanation to why my two packages magically appeared right after I've paid so much to have everything shipped together.
Plus, they give you a calculator that supposedly, calculate the shipping cost.. Well that is a big fat lie also.. No surprise there..
You better have a good explanation for this.
This company is a fraud, a scam and unprofessional.
Review by Softat Tilford5 months ago
I have used their storage services for 3 years now.
The best part is when you submit shipments and after the parcel is shipped, you get back huge refunds that you never expect. They got our back to cut down more shipping weight for consumers like me to be able to enjoy my online purchases with low shipping fees. I highly recommend this to everyone.
Review by Underhill5 months ago
I'm in Northern Ireland and never had any problems with this company, i've been able to see exactly where my package was during transit and saved hundreds of dollars in shipping by amalgamating parcels together, I have used them more than 10 times so far and service has been excellent.
Review by Warwickshire5 months ago
great company. helps u save alot of money on ordering items from the usa.
Review by Benaïm Tobeserved5 months ago
Nightmare! I purchased a writing desk from Restoration Hardware for delivery in UK. Since they do not deliver to UK they suggested US forwarders. This is how I came to use usgobuy.com. I have never used these kind of forwarders before.
RH did not give me a warning when they sent the shipment, so without having any news from either them or usgobuy.com, I wrote to RH asking about their expected time of delivery on March 7th. they answered that they had delivered to usgobuy.com on March 1st. they sent me proof of delivery signed by usgobuy.com employee. Over to usgobuy.com. They would not find the shipment because they did not have the same tracking number in their system. They would not admit that is was their mistake initially insisting that my tracking number was invalid. It took me a lot of effort, including a call to lastmilehome.com, which delivered the desk to convince usgobuy.com that they simply lost my parcel. They capitulated by March 13th and said that they found my parcel and added it to my account. After I decided to ask for photos of my parcel, instead of pictures of a shipping box they came as five hand written notes saying 'can not found'. I asked the customer service again by email and while they remained silent the parcel disappeared from my account again. It is March 17th and I wonder what my recourse against usgobuy.com is besides writing this review? it is an expensive writing desk that I entrusted them with.