Needed my Passport and BC because my Father died suddenly. They take advantage of good people, I hope they get Cancer! And Die!
Review by Souplesse Sjatorouge9 months ago
Scam! Do not give them any personal info! They will take your money and will not send you a thing! Disgusting, dishonest, creepy, etc etc. It makes me really uncomfortable that they have my personal info.
Review by Ponytail Fumea2 years ago
4 years later....no refund. No response. No passport. Got the passport through the normal channels. Came back to update because I got an email that reminded me about this situation.
Review by Mrs Paton Nimmerrichter2 years ago
I needed a birth certificate 5 yrs ago and had no issues
My point of contact was Jeannette ext 241.. I kept the # Incase I needed a passports. I found the # in my phone yesterday because I need my passport now. But phone is disconnected. Been reading reviews. Dont think I will go that direction. Anyway at one time they were 5star to me
Review by Adrion2 years ago
I expedited to have Birth Certificate sent. Paid $84 and then they added another $40 and I still have no Birth Certificate! They will give every excuse-but you still will have no document that you paid for.
Review by Sadeesh2 years ago
It just uses Vitalchek and charges you for both so they can keep money in their pocket.
Do not use
Review by Faneuil2 years ago
I ordered the expedited birth certificate plus paid for overnight shipping. My order says 1-3 day processing plus 1day shipping. Here I am over a week later with no birth certificate. It is absolutely impossible to get any customer service to respond. I have messaged their chat option, emailed, and called the number listed on their site numerous times. Now I am out money that I spent on a cruise that we will not be able to go on.
Review by Serhii2 years ago
I ordered my birth certificate 8/16. I am now on 10/16. No certificate, no ability to call them, they do not answer. I've going to dispute the charges. Absurd. DO NOT USE THEM.
Review by Tikki2 years ago
My boyfriend ordered his birth certificate thru us birth in July 2017. Its Dec he still doesn't have it. He called to see what was up. He couldn't reach anyone. No email. No communication. I also needed my bc, but I ordered mine through vital check. Mine came within 3 months that was due to the state being behind, however they were reachable and were great at emailing me with information throughout my wait. Use VitalCheck
Review by Marchosias Honhold2 years ago
Ordered in July, paid $49 and no certificate. No answer with phones, fax, etc. What can I do.. I need for Social Security and I get no response..
Review by Dayze Laguna2 years ago
I ordered my son's birth certificate back in August of 2017 and here it is the last day of October and I still have not received his birth certificate this is beyond frustrating to me because we are trying to get my son put on our health insurance and we can't do that without his birth certificate that I have already paid for and still haven't received
Review by Hyunjee2 years ago
I purchased a copy of my birth certificate through this company for a family cruise coming up in 3 weeks!!!!! Money was taking from account i called vital. They have no record of my order called this number no answer or reply
Review by AnnetM2 years ago
This company took money out of my account and I have not heard from them since. I am very frustrated. No recourse! They got me for $49.00.
Review by MercedesPatton2 years ago
You pay all this money to receive your certificate and it then months later you receive a bill from the State where your trying to get it from. Two bills!
Review by CustomerHB Eltounisi2 years ago
I paid the company $40 only to have them send my information to vitalchek, which made me resubmit the application. I was told it would take 5 business days max to process it, but after 3 weeks I hadn't heard from them. I called during normal business hours but nobody answered the phone. I tried again over a dozen times over three days before someone picked up. They then told me there was an error and I had to resubmit something. Nice of them to notify me, right?
Don't waste your time or money, just apply direcrly through vitalchek
Review by Anomar2 years ago
I ordered my expedited birth certificate back in in Aug. I kind of forgot about it until browsing my emails. I reached out to call today and there phones are disconnected. I'm still waiting and not birth certificate. What is going on here? Is this a scam. I received this email a while back and did what it requested - still no BC I apologize about the misunderstanding; your order is still incomplete. As stated on our website, California requires for you to have a form notarized as proof of your identity. The form was e-mailed to you on September 20th but has not been returned. Ive attached it to this e-mail for your convenience. You must print it, have it notarized and then scan and email it to [email protected] or fax it to 713-785-8566 and NOT the number on the form so that we can verify that the form is legible.
· Please find a notary who uses a black ink stamp only. This will insure a more timely process.
· Be sure that the notary seal is stamped in the blank area and is clearly legible.
· The notary seal cannot overlap any type of lettering on the form.
I'm fed up with these companies scamming people. WTF -- I want what I paid for!
Review by Dago Cetusic2 years ago
Waited 9 days to reply and say they were unable to help me! Almost caused me to miss my cruise! I'd use another means
Review by Emstun Wollgast2 years ago
I wish I would have read the reviews prior to using this service.
The "Express Service" is not Express by any stretch. My order sat in their queue for 2 full weeks before they processed it. They then send it to Vital Chek where it sat another week. I am now told that it will take 7-10 more business days for Vital Chek to process it.
I called US Birth Certificate to discuss this and they were not sympathetic or apologetic that their processing times were not clear. Their processing times are in addition to whatever the state time are plus the time it takes to work through Vital Chek's queue.
Save yourself time, frustration and the $49 processing fee and go directly to VitalChek.com.
Review by LeyvaCustomized Rotchford2 years ago
I sure wish I had read all the reviews BEFORE I placed my order on 8-15-17. I still haven't received it on 9-29-17.
I have tried numerous times to reach their "customer service" and they just plain don't answer the phone.
I placed an order with VITAL RECORDS on 9-26-17 and I received it today 9-29-17.
AND it was half the price. Don't waste your time and money with this company, they are the worst!!
I have disputed the $49.00 charge with my credit card company - I am not paying for it even if I ever get it.
Review by Apg2 years ago
I have not had a good experience with US Birth Certificate! I sent my order in online! They immediately took my $49! Every day they sent me an email of some kind of I'd they needed! I sent them every bit of info they wanted! Finally they told me it was processing ! It is now 5 months later I still don't have a birth certificate! Tell me what the problem is with this!
this is the worst company i have ever dealt with in my 35 years of customer service..... roxanne and candice are so called managers oh boy know wonder.i ordered my sons cert on june 20 got email on 23rd saying i need to sign something well never came kept calling finally got someone after 2 weeks of calling the little managers were so $#*!y and rude and told me i ordered it regular which means we aren't even going to look at it for a month then maybe we can do something then said ill make sure you never get it at all. the other manager roxNNE YELLED AT ME and told me to be quiet its my turn to talk?? um what? i wish i would of read this first but i will not stop until i get justice and they said it will take 15-20 business days for my refund that they took in 3 secs from me. TERRIBLE TERRIBLE TERRIBLE
Review by Aheahe2 years ago
Placed an order for a birth certificate on June 2. According to the site average processing time would be 7 business days. Heard nothing until 6/13, when they charged my credit card $49, and said my order was being processed. On June 19, they requested copies of my driver license in order to process my order. Now 11 business days have passed and my request is still not processed. I called the Vital records department in my state and they told me they have nothing requested from them. Obviously, this is a fraud company out for ID theft and credit card fraud. I have disputed the charge with my credit card and hope to recover my funds.
Review by TheToker2 years ago
I've called over 20x to check the status and have yet to receive an answer. I placed my order on Aug 3rd and today is 10/19. This is a scam and these services should be shut down.
Review by Ican2 years ago
They charged $49 initially and then another $25 for the birth certificate. They say it's 5-10 days and $24.95. They immediately sent an email telling us not to call before the average processing time is up. They were very rude and said all sales are final.
Review by Niloo Obodoefuna2 years ago
These people are rip off artists. They are a third party company that uses Vital Check to get the record that you order. They said that it would be $74 for the express (3 to 4 days), well it's been 8 days and I still don't have my daughter's birth certificate. Then today on the 8th day, I get a charge to my account from Vital Check for $48.50. They also won't answer the phone!!! The few good reviews this company has are dated from several years ago!! I would have done better to send in the application to get it. I have filed a claim to the BBB about this company. Hopefully I can get my money back.