I ordered a birth certificate for my brother with this company on august 19th 2017. The online order said is would only take about 3-5 days. When I didn't get it I sent and email and they said they were backed up on orders and apologized for the delay. Then they sent me a receipt on Sept 22 and I asked if that meant they had processed it and would be mailing it. The responded with no, it was just a receipt. I asked when would they be sending it and I got no reply. I sent an angry email to them on Sept 28 and they responded that afternoon with this:
"We will issue a refund to the credit/debit card you gave to our company. Your credit/debit card company can take 15 Business Days to replace the funds into your account." I have not heard from them or received a refund to date. If you check their website and the rip off reports this seems to be their normal. Ripping people off. My fear is they now have people social security numbers, dates of birth and bank account numbers.
Review by Guangping4 years ago
Only one way to purchase a birth certificate and this website is not it
On Oct 31, 2014 I purchased a birth certificate by filling out the form on this website they charged me 195 dollars. Than on Nov. 1st I was charged 52.50 by vital checks. Today Nov. 18,2014 I still have not gotten a thing in the mail and the state of Nevada told me it was never sent out they would send it today. They also told me they have never heard of this website that they do not make sales through any company but Vital checks. they now have all my information.
Review by Mxtch5 years ago
Not returning my calls, emails, charging my credit card without giving a quoted amount
I needed to obtain a birth certificate for my own personal files. I went online and filled out a form on usbirthcertificates.com where they got my social security number, credit card information, address, copy of drivers license, etc. When trying to reach the company to get a quote of total cost, all phone numbers given rang then went silent, and emails went unanswered. My card was finally charged $132 (still without any word from the company) where through the state, come to find out, would only cost me $13 to obtain a copy of my birth certificate. I've disputed the charge with my credit card and I will be watching my credit score daily.
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2600 South Gessner Suite 200