i ordei2019-04-18 ordered from you web page and i ordered a passenger side door for my 98 gmc k1500 and it dose not fit right the door dose not close all the way.
Review by MarkWard1 year ago
US Auto parts is one of the worst if not the worst online auto parts store I've ever dealt with in my life. Their parts are cheap knock off counterfeit parts they sell. And the return system is even worse. They want to charge me the shipping fee on a part that didn't fit my vehicle that would have made me pay more on the shipping then what the part was worth and to return it would have been double the shipping fee out of my pocket. Amazon eBay, Jet.com all do better service than this sorry incompetent company has done. It's a wonder why there's stock drop to $3.11 a share it's because their business sucks and run by poor management but either way I'm never buying anything else from US auto parts never ever again.
Review by RandoG1 year ago
ordered a part and after order was complete noticed the part number was not correct so I called customer service immediately and was told that the order would be canceled, an hour later I receive an email with a tracking number and called back I was told that since a tracking number had been generated that the order could not be canceled even though they could see the order cancelation in their system. Was told that I would have to wait until the part arrived and call back for return instructions. Meanwhile they have my money. The first call was literally minutes after completing the order.
Review by Sawena2 years ago
10 days still have not shipped parts. Customer Service seems unable to tell you much of any thing. No email other than the original one saying order was placed. This is someone that is best avoided. Try any competent Auto parts they can get is shipped same day and for as good a price there is no excuse for this poor of service.
Review by Mickeythe Breighner4 years ago
I wish I could give 0 stars. Customer service is shotty at best. They will sell you non smog legal parts and not even think twice. STAY AWAY FROM THIS COMPANY!!!!!!!!!!!
Review by PigGirl6 years ago
I ordered a catalytic converter through this website because no local parts stores could get it in within a week. This was the only website that offered expedited shipping, which is the only reason I close to use them. Big mistake. I ordered late Sunday night, choose two day shipping for an extra $40. I never once received a single email, On Wednesday when my part didn't arrive I called customer service which was very clearly somewhere in the middle east, and was told I never received an email because they didn't have one on file for me which is untrue because you can't place an online order without an email, I have get my email and was told "you'll absolutely start receiving emails about your order now".which 5 days later i still have not gotten a single one. She then tells me that expedited shipping wasn't available for that part and I should be receiving it Friday. I use my car for work, the only reason I ordered through www.usautoparts.net was for the expedited shipping so I can get back to work. This was now not an option. It is now Friday, I haven't received my part, I can't work, I haven't gotten a single email regarding my order, the money is out of my account, and when I tried calling customer service the person on the other end spoke English so poorly I spelled my last name FIVE TIMES and he couldn't get it right, and didn't understand what I was saying so I just hung up. Ill never order through this website again. Terrible service, absolutely terrible. I hope someone reads this and it saves them a headache. Order from ANYONE else just not www.usautoparts.net
Review by RWMeaton9 years ago
I bought two parts from US Auto Parts and gave them a core deposit for each part. I returned the two parts, and have not received my full deposit back, missing the half for one of the parts, $73.20 although the parts were returned, with delivery tracking by FedEx Ground on 12/7/10, and it was signed for by JReggie on 12/8/2010, Tracking #468658715043920. I have sent literally dozens of emails, and keep getting ignorant responses saying they owe the money, and have to refer it to supervisors in accounting, which they fail to name. The Customer Service staff of US Auto Parts is incompetent to handle simple matters, and the Accounting department is completely non-responsive.
If you value your time, better off paying a few percent more and not doing business with US Auto Parts. A more reputable, competent retailer would have saved me a lot of aggravation.
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